Paid £3500 for a new double front door. Their online planner is easy to use and the fitted price was good. However, two months on the door has become difficult to lock and it catches on the... Se mere
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Se, hvad kunderne siger
Ordered twice from GFD Homes now. Both times have been straight forward On getting a quote/ordering & delivery As agreed. Both external composite Doors we have had, have both been Brilliant.
Virksomheden har svaret
Hello I would definitely recommend GFD homes. We bought a composite door and 2 windows. They look amazing. We chose our letterbox, handle and i had a mayflower design on my windows. The salesman was... Se mere
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Well done GFD with the Korniche Bi fold doors excellent in all respects. Being a little picky as I am A little bit of swarf was left where drainage holes drilled could be deburred/blown out. O... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om GFD Homes
Skrevet af virksomheden
GFD Homes offer a complete window, door and roof solution for any building project. We supply nationwide across mainland UK (including Northern Ireland), providing premium aluminium and uPVC products at competitive prices, Including :
Composite Entrance Doors
Aluminium Entrance Doors
Aluminium Patio Doors
Aluminium Bi Fold Doors
Aluminium Windows
Crittall Style Windows & Doors
Aluminium Roof Lanterns
Smart Home Security
Smart Door Locks
We specialise in renovation projects and new builds/extensions, offering a range of industry leading aluminium and uPVC products. We have quality glazing products to suit any budget or specification, you can easily submit your details via our website for an accurate quote - no hassle and no tiresome sales visits!
Kontaktoplysninger
Teesview, Sabatier Close, TS17 6EW, Stockton on Tees, Storbritannien
- 01642 309 576
- enquiries@gfdhomes.co.uk
- www.gfdhomes.co.uk
4,5
Fremragende
400 anmeldelser
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Besvarelse fra GFD Homes
Hi Thomas,
Thanks for taking the time to share your experience and for ordering with GFD Homes.
Kind Regards
Katie
This was are third door from you
This was are third door from you , great service , great price and most of all great product
18. februar 2025
Besvarelse fra GFD Homes
Hi Mr Hart,
Thank you for taking the time to share your experience and for choosing GFD Homes for a third time.
We are delighted to have had the opportunity to serve you on a number of occasions.
We do hope we can continue working with you in the near future, if we can assist with anything please do not hesitate to get in touch.
Kind Regards
Katie
Good product which I was able to…
Good product which I was able to customise to my own specifications and at a reasonable price.
Delivery and fitting was quick and efficient and company kept me advised at every stage of the process.Workmen were polite and thoroughly professional.
14. februar 2025
Besvarelse fra GFD Homes
Hi Peggy,
Thank you so mich for taking the time to share your experience and for choosing GFD Homes.
We are delighted to have provided you with a fantastic experience from start to finish along with a great new door.
If we can be of any assistance in the future do not hesitate to get in touch.
Kind Regards
Katie
A different product was received from…
A different product was received from the product agreed upon via e-mail, no responsibility is accepted.
20. februar 2025
Uopfordret anmeldelse
Besvarelse fra GFD Homes
Hi Tolga,
Thank you for reaching out, and I’m sorry to hear that some aspects of your door haven’t met your expectations. We truly want every customer to be happy with the products they receive, so I completely understand your concerns.
I’ve reviewed your order, and it looks like we’ve supplied the door exactly as agreed. I see that you’re currently in touch with our support team regarding the colour of the frame, the hardware, and the glass on your order.
We really want to make sure our customers are confident in their decisions, especially with something as important as home improvement. That’s why we send an email with a detailed quote, including a CAD image and all the specifications. We also provide an order confirmation once you’ve placed your order, with all the details laid out clearly.
Since you’ve chosen our installation service, we make sure to provide a full specification of the door when the installation team surveys the site. At that point, we ask you to review and approve the survey, which I can see you did.
We’ve provided several opportunities along the way for you to double-check your door specifications and let us know if anything needed adjusting before it was manufactured. Now that your door has been installed according to the agreed-upon details, we consider the job complete.
I see that my team is already in touch with you about offering replacement parts at a discounted rate to try support you and ensure you love your new door!
Once again I'm sorry the door has not met your expectations but we will support you in whatever way we can.
Kind Regards
Katie
Smart aluminium composite doors
We purchased 2 new Smart aluminium composite doors at a cost of £5k last June (2024), to replace 2 uPVC doors.
The specifications of the doors appeared to be very good so we placed an order. Martindales installed the doors and made a good job (I added a positive review for their installers). I noticed virtually straight away that the doors were not as soundproof as the previous one’s, you can clearly hear someone walking on a gravel path outside as if there’s no door, with the doors closed, however it wasn’t until winter that we noticed a bigger problem with how drafty the doors were. My wife took a video and shared it with GFD to show paper blowing in the wind with the doors closed and locked. We called GFD to chase a response and Martindales came out, after making adjustments the fitter said there’s nothing they can do, as it’s a design fault. GFD’s response was they never sold a windtight door so we’re left with an inferior product that lets in a cold stream of air, that are far worse than the old doors and now we are out of pocket for a sub-standard product and increased heating bills. Poor show all round from GFD. After the last refusal by GFD to do anything we are taking legal advice against GFD and seeking further advice to challenge the manufacturer, as freely blowing draft fails to meet the claimed standards in my simplistic view.
I would strongly advise anyone to avoid the product and GFD, neither are worth the gamble.
19. februar 2025
Uopfordret anmeldelse
Besvarelse fra GFD Homes
Hi Andy,
I'm sorry to hear you are not satisfied with the doors you purchased through GFD Homes.
Our priority is providing customers with the best service possible and we will always aim to address manufacturing issues head on.
I can see our installers have attended the doors twice, once in August 2024 and once in December 2024 on both occasions, no faults could be found with the doors however adjustments were made to ensure the doors were pulled as tight as possible to the gasket to reduce draughts.
I appreciate you are still not happy with the amount of draught you are experiencing with your door therefore I have sent this over to the manufacturer to understand their stance and if they have any recommendations to improve this for you.
If you could please allow a few days to gather some more feedback we will be in touch with you direct.
Kind Regards
Katie
Good company to do business with.
Good company to do business with.
Excellent service from start to finish and prompt delivery
11. februar 2025
Besvarelse fra GFD Homes
Hi Peter,
Thank you for taking the time to share your experience and for choosing GFD Homes.
We are delighted to have provided you with excellent service from start to finish, we do hope you love your new door.
Should we be able to assist you with anything else in the future please do not hesitate to get in touch.
Kind Regards
Katie
Great service from start to finish!
4. februar 2025
Uopfordret anmeldelse
Besvarelse fra GFD Homes
Hi Mohammed,
Thank you for taking the time to share your experience and for choosing GFD Homes.
Kind Regards
Katie
Great price, amazing service, quality product!
I found this company online as looking for a Solidor front door. The price was nearly 50% lower than our local window and door company for exactly the same product. The low survey fee convinced me to proceed. The surveyor turned up on time, gave me some advice and was really professional. The company kept me updated and installed early. Again the installers where really friendly and professional. As a property developer, I can see they were experienced and completed the job to a high standard. I would highly recommend this company.
4. februar 2025
Uopfordret anmeldelse
Besvarelse fra GFD Homes
Hi Rob,
Thank you so much for your wonderful review and for choosing GFD Homes.
We are delighted to have received your recommendation and to have provided you with a fantastic experience form star to finish.
If we can help you with anything else in the future please do not hesitate to get in touch.
Kind Regards
Katie
GFD Homes themselves have been good
GFD Homes themselves have been good. Very responsive & helpful.
The issues have been with their installers, Martindales.
Door interior frame damaged on install. Hole left in plaster, mastic all over floor. Glue over walls, hand prints everywhere. dig out of skirting board, quarter inch gap left under door. Weather strip between door & frame not sealed at the top, Supplied with incorrect lock & replacement fitted difficult to open.
No care taken & a terrible job.
11. februar 2025
Uopfordret anmeldelse
Besvarelse fra GFD Homes
Hi David,
I'm sorry to hear you were disappointed with our installation service and to hear of the issues you have reported.
Please be assured we will be feeding this back to Martindales as all installations should be carried out with care and skill, I'm sorry you feel this has not been fulfilled.
We would appreciate an opportunity to get things right to leave you over the moon with your new door if you could get in touch with us to discuss this.
Thank you
Katie
GDF Homes is fantastic
GDF Homes is fantastic.
Internet based but don't let that worry you.
I should have used these first for my Solidor after a local company let us down badly and wasted us so much time.
As it's a Solidor it's the same product but with GDF doing all the running around for you.
I cannot fault any step in the process, special thanks to Nick Curwen for helping with all his advice (along with facilitating my specific order of different colour handles and letterbox on the out/inside!!) Very knowledgeable, professional and polite.
Communication was second to none, along with their liaising with Martindale's was super fast, with emails sent immediately to arrange everything (surveying and fitting).
Just had my lovely (the wife is very very happy indeed!!) composite double front doors fitted, 3 weeks from initial order!!! Surveyor and fitters were on time, very polite and professional, we had excellent communication all the way through with courtesy emails and phone call's along the way.
Thanks to Jordon Gamble for emailing me back so quickly with all my (pedantic!!!) queries, everything was perfect.
So massive thanks to Nick, Jordon and the team and all the team at Martindale's. We can't thank you all enough. If I could give more stars, I would!!!!
7. februar 2025
Uopfordret anmeldelse
Besvarelse fra GFD Homes
Hi Neville,
Thank you for taking the time to share your experience and for choosing GFD Homes, we are delighted to receive your fantastic feedback.
At GFD Homes, we always aim to go the extra mile for our customers and provide a fantastic experience from start to finish, we are thrilled this has shone through for you!
I have shared your wonderful feedback with Nick and Jordon, it's been a pleasure to serve you.
If we can help you with anything else in the future please do not hesitate to get in touch.
Kind Regards
Katie
got the door I wanted at the best price…
got the door I wanted at the best price I could get . Everyone I spoke with was profesional and informative and the door was delivered exactly on time.
4. februar 2025
Besvarelse fra GFD Homes
Hi Philip,
Thank you for taking the time to share your experience and for ordering with GFD Homes.
We are thrilled you received the door you wanted at the best price and we could support you from start to finish.
If we can be of any assistance in the future, do not hesitate to get in touch.
Kind Regards
Katie
Do not go anywhere near this company
Do not go anywhere near this company. Ordered some patio doors in early Dec via my builder, we are now in January and they still don't have a delivery date. Chased several times in January. Poor response times. Asked for a refund and quoting 7 to 10 days. Absolutely shocking service
5. februar 2025
Uopfordret anmeldelse
Besvarelse fra GFD Homes
Hi James,
I'm sorry to hear about your experience, as we have no order number and you didn't place the order I am struggling to find any details to respond appropriately.
I've checked our records and we have no outstanding patios from December that have not had a delivery date provided.
At this stage, we would not be able to cancel an order. If the order was placed in December it would already have been in production for 2 months and unable to be cancelled, I wonder if there has been some confusion.
If you could please ask your builder who is the named account holder to get in touch with us please so we address any concerns and ensure we understand the issues fully you have faced it would be much appreciated.
Kind Regards
Katie
Door was in mint condition when it arrived
Fitted it myself door was exactly like I ordered
28. januar 2025
Besvarelse fra GFD Homes
Hi Graham,
Thank you for taking the time to share your experience and for ordering with GFD Homes.
We are delighted to hear your door arrived as expected.
Kind Regards
Katie
Happy with the service and the door
Happy with the service and the door. No issues or complains thus far 👍
27. januar 2025
Besvarelse fra GFD Homes
Hi,
Thank you for sharing your experience and for ordering with GFD Homes.
We are delighted to hear you are happy with your new door and the service you have recieved.
Kind Regards
Katie
Door was as described & offered good…
Door was as described & offered good value for money very pleased
16. januar 2025
Besvarelse fra GFD Homes
Hi Jonathan,
Thank you for taking the time to share your experience and for choosing GFD Homes.
We are pleased to hear your door arrived as expected and the price was right for you.
If we can assist with anything else in the future do not hesitate to get in touch.
Thank you again.
Katie
I chose GFD because I had to find a…
I chose GFD because I had to find a design of door which was a little different. And from start to finish I would say 10 out of 10. Very good price and my customer was very happy with the results. Will use again
26. december 2024
Besvarelse fra GFD Homes
Hi Andy,
Thank you for taking the time to share your experience and for choosing GFD Homes.
We are thrilled to hear you had a great experience from start to finish and you found our price competitive.
We look forward to working to working with you again in the future.
Kind Regards
Katie
Timely installation of new door
Timely installation of new door . No mess ... great service ... no surprises and easy process from start
20. december 2024
Besvarelse fra GFD Homes
Hi Alan,
Thank you for taking the time to share your experience and for choosing GFD Homes.
Kind Regards
Katie
Product as described delivered on time…
Product as described delivered on time would recommend
25. december 2024
Besvarelse fra GFD Homes
Hi There,
Thank you for taking the time to share your experience and for your recommendation of GFD Homes.
Kind Regards
Katie
Terrible service.
Misled on delivery times.
Half the order did not arrive.
The door was not made as per my request due to a breakdown in communication and poor design of the booking process.
When I made a complaint I was not offered any sort of apology for the poor service and errors and told I will need to buy a new door.
I have delayed my building works twice and still not got my door.
Shocking.
27. december 2024
Besvarelse fra GFD Homes
Hi Will,
First of all, I am sorry to hear you are dissatisfied with the service and response you have received to your complaint.
Please be assured that we take all complaints seriously and will endeavour to respond to you appropriately.
I can see you are currently in communication with our customer service manager in relation to the letterplate position on your door, I will leave you in her hands as I am confident we will come to a satisfactory resolution.
Kind Regards
Katie
Besvarelse fra GFD Homes
Hi Marissa,
Thank you for leaving us a review and for ordering with GFD Homes.
We are thrilled to hear you are happy with your new door.
Kind Regards
Katie
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