Paid £3500 for a new double front door. Their online planner is easy to use and the fitted price was good. However, two months on the door has become difficult to lock and it catches on the... Se mere
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Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ordered twice from GFD Homes now. Both times have been straight forward On getting a quote/ordering & delivery As agreed. Both external composite Doors we have had, have both been Brilliant.
Virksomheden har svaret
Hello I would definitely recommend GFD homes. We bought a composite door and 2 windows. They look amazing. We chose our letterbox, handle and i had a mayflower design on my windows. The salesman was... Se mere
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Well done GFD with the Korniche Bi fold doors excellent in all respects. Being a little picky as I am A little bit of swarf was left where drainage holes drilled could be deburred/blown out. O... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om GFD Homes
Skrevet af virksomheden
GFD Homes offer a complete window, door and roof solution for any building project. We supply nationwide across mainland UK (including Northern Ireland), providing premium aluminium and uPVC products at competitive prices, Including :
Composite Entrance Doors
Aluminium Entrance Doors
Aluminium Patio Doors
Aluminium Bi Fold Doors
Aluminium Windows
Crittall Style Windows & Doors
Aluminium Roof Lanterns
Smart Home Security
Smart Door Locks
We specialise in renovation projects and new builds/extensions, offering a range of industry leading aluminium and uPVC products. We have quality glazing products to suit any budget or specification, you can easily submit your details via our website for an accurate quote - no hassle and no tiresome sales visits!
Kontaktoplysninger
Teesview, Sabatier Close, TS17 6EW, Stockton on Tees, Storbritannien
- 01642 309 576
- enquiries@gfdhomes.co.uk
- www.gfdhomes.co.uk
4,5
Fremragende
400 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Doors came on the day they were…
Doors came on the day they were supposed to.
They are good quality and Simon the person who took my order was polite and efficient.
18. juli 2024
Besvarelse fra GFD Homes
Hi Peter,
Thank you for sharing your experience and for ordering with GFD Homes.
Kind Regards
Katie
Composite door came well packaged and…
Composite door came well packaged and exactly the size requested. Well made and was easy to install myself as was pre hung on frame 10/10
17. juli 2024
Besvarelse fra GFD Homes
Hi Mark,
Thank you for sharing your experience and ordering with GFD Homes.
Kind Regards
Katie
Great product and fast delivery
15. juli 2024
Besvarelse fra GFD Homes
Good morning,
Thank you so much for the 5-star review and for ordering with GFD Homes.
Kind Regards
Katie
Beautiful quality door
Beautiful quality door, great value and superb service from start to finish. Absolutely delighted!
10. juli 2024
Besvarelse fra GFD Homes
Hi Clare,
Thank you for the 5-star review and for ordering with GFD Homes.
Kind Regards
Katie
Besvarelse fra GFD Homes
Hi George,
Thank you for sharing your experience and ordering with GFD Homes.
Kind Regards
Katie
Besvarelse fra GFD Homes
Hi Dean,
Thank you for the 5-star review and for ordering with GFD Homes.
Kind Regards
Katie
Delivery on time and product looks…
Delivery on time and product looks really amazing.. worth every penny .. I love the door 👍🏽
2. juli 2024
Besvarelse fra GFD Homes
Hi Peter,
Thank you for the 5-star review and for ordering with GFD Homes.
We're thrilled to hear you love your new door!
Kind Regards
Katie
Cheaper sometimes is better!
After searching the market for a new front door with side and top panels we got a quote from GFD and their sister company Timber composite doors I was a bit mixed up what the difference between each door was! To my surprise Carla at GFD recommended I go with the cheaper door of the 3 (a comp door) as it had an array of security and structural features that put passed the other 2. After that everything went very smoothly, no issues at the survey or fitting and the door is exactly what we wanted. Thanks so much. Would highly recommend.
18. juni 2024
Uopfordret anmeldelse
Besvarelse fra GFD Homes
Hi Joe,
Thank you for sharing your feedback and ordering with GFD Homes.
Kind Regards
Katie
Besvarelse fra GFD Homes
Good afternoon,
Thank you for the 5-star review and ordering with GFD Homes.
Best Wishes
Katie
Comp Door
Great service from initial enquiry to installation. Big thanks to Nick in sales. Installation also went very smoothly. Would recommend.
24. juni 2024
Besvarelse fra GFD Homes
Hi Gill,
Thank you for taking the time to share your experience and for ordering with GFD Homes.
I will be sure to pass your feedback on to Nick!
Kind Regards
Katie
The customer service is appalling
The customer service is appalling. Phone lines are terrible for so many days, you only have to deal with emails which takes 2 days to get a response.When I wanted to replace a lock with thumb turn where the lock is not yet fixed, they refuse to take it back instead ask me to order a new lock. I fail to understand why can't they take the uninstalled lock. They just operate online with no onus on any parts. Be careful to deal. I will never prefer gfdhomes again.
20. juni 2024
Uopfordret anmeldelse
Besvarelse fra GFD Homes
Hi Ashok,
Thank you for sharing your feedback, I am sorry to hear you are dissatisfied with the service you have received.
After reviewing the phone calls between you and our customer service team it does appear there was a bad line which resulted in us being unable to hear you.
To ensure we understood the call and were able to answer your questions correctly we followed up with an email however going forward I have made a note on your state you would prefer telephone communication.
I can assure you we will always try to work with our customers to ensure they are satisfied with every aspect of their new door.
During the quotation stage, we give our customers plenty of opportunity to swap and change the specification of their door to ensure you can design your dream door before finally signing off and approving your selected door spec.
In your case, your door was signed off and approved with a key cylinder and your request to change to a thumbturn was not made until 3 weeks after delivery which unfortunately meant were unable to exchange it for you.
I am sorry Ashok you have been left dissatisfied but I do hope you love your new door.
Kind Regards
Katie
Overall, great experience.
The site made it easy to specify exactly how we wanted our doors to look and work and were reasonably priced aswell as not taking too long to be made and delivered. Communication between order and delivery was good (make sure you check junk mail!!) and once delivered the delivery man was very helpful and friendly. Can’t fault our experience.
12. juni 2024
Besvarelse fra GFD Homes
Hi Damian,
Thank you for sharing your experience and ordering with GFD Homes.
We're so pleased to hear you have had a great experience from start to finish!
Kind Regards
Katie
they supplied what i asked for and in…
they supplied what i asked for and in the time frame they said
14. juni 2024
Besvarelse fra GFD Homes
Hi Philip,
Thank you for your 5-star review and ordering with GFD Homes.
We're so glad we could support you in the timeframes you required.
Kind Regards
Katie
Trade review
As a joiner I often fit composite doors. This is my fist time using GFD homes and I don't have a single complaint. Beating all competitors prices I have used. Excellent quality door and not only the cheapest but the fastest I've ever had.
12. juni 2024
Besvarelse fra GFD Homes
Hi Darren,
Thank you for sharing your experience and ordering with GFD Homes.
I'm so pleased we could support you with a great quality door at a fantastic price.
We look forward to continuing to work with you.
Kind Regards
Katie
NOT reliable - terrible expensive experience with delivery
We did not know until we ordered that this is NOT even kerbside delivery as the doors came with just one driver who could not get it off the van, so we had to be there when delivered. Also the time to wait to get the doors is a LOT longer than advertised on their website.
We booked time off work and organised our builder to be here for delivery.
Also the doors did not turn up TWICE after we had builders on site waiting for the delivery, no communication on both occasions so we were waiting 9-5 on the first day we were promised delivery and then waited 9-midday the second day, when we contacted them to find out where the door was only to be told that the driver rang in sick (which they knew at 8am but didn't feel the need to ring us and tell us our doors would not be delivered again).
Still don't know if the door is ok or not as the builder hasn't had time to come back and fit it after us having him sit around our house all day on 2 separate occasions. 2 days off work for us, 2 days of paying the builder no back door on our house and not a penny in compensation from GFD. POOR SERVICE it has cost us more in builders fees and time off work than the doors are actually worth. I would not use them again.
12. juni 2024
Uopfordret anmeldelse
Besvarelse fra GFD Homes
Good Amanda,
Thank you for your feedback, we appreciate all feedback we receive from our customers to ensure we are delivering the best service and are continually growing business.
First of all, I can only apologise for the delays you have experienced with the order, this is absolutely not the service we aim to give our customers.
Our goal is to get it right the first time however unfortunately there are sometimes delays out of control which we always try to make our customers aware of with plenty of time, I can only apologise if this did not happen for your order.
With regards to your concerns about our delivery service and only delivering curbside, we try to be transparent with our delivery process. Before your delivery, you will receive a delivery information email which explains our delivery process and that you will require people on-site to help with offloading.
Once again I can only apologise for the delays you have experienced but I would like to assure you this is not standard practice for us or our customers.
Kind Regards
Katie
Great price and great service
Great price and great service, will use again.
Many thanks
12. juni 2024
Uopfordret anmeldelse
Besvarelse fra GFD Homes
Hi There,
Thank you for choosing GFD Homes and sharing your 5-star review.
We're thrilled we could support you with your home improvement and we look forward to working with you again in the future.
Kind Regards
Katie
Excellent service
Firstly, the price was very reasonable compared to others companies who quoted me the price for the supply & fit for a new door.
The service was efficient and professional. I love my new door. I'm very happy overall. Thank you
4. juni 2024
Besvarelse fra GFD Homes
Hi Treeshna,
Thank you for the lovely review and for ordering from Timber Composite Doors.
We're thrilled to hear you found us competitive on our price and you love your new door, this is exactly what aim to achieve for all our customers.
Kind Regards
Katie
We was over the moon with our composite…
We was over the moon with our composite front door. We was a bit nervous when we purchased as we didn't get any email or a receipt sent to us. So we didn't know when our door was coming.
7. juni 2024
Besvarelse fra GFD Homes
Good morning,
Thank you for sharing your experience and ordering with GFD Homes.
I'm sorry to hear you did not receive your order confirmation, I have resent it this morning along with your invoice.
Should you have any questions please do get in touch at support@gfdhomes.co.uk
Thanks again.
Katie
Supply and installation of two external Solidor Doors surveyed
Two external Solidor Doors surveyed, manufactured and installed within 3 weeks of initial online design being submitted. Whole process carried through by GFD Homes very smoothly with no pushy sales person - very much a customer lead purchase.
31. maj 2024
Uopfordret anmeldelse
Besvarelse fra GFD Homes
Hi Karen,
Thank you for sharing your experience and ordering with GFD Homes.
We're thrilled you have had a fantastic experience form start to finish and you're happy with our order process.
Kind Regards
Katie
Pleased with service and product.
From entering the showroom to delivery and fitting the experience was seamless. Very pleased with our door.
29. maj 2024
Besvarelse fra GFD Homes
Hi Christine,
Thank you for the 5* review and ordering with GFD Homes.
We're over the moon we could deliver you an amazing experience from start to finish in our showroom and with fitting service.
Kind Regards
Katie
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