Getaround - USA Anmeldelser 665

Car was fine, but they charged me extra for gas despite fueling up to the top at the nearest gas station.

Edit: customer service upheld decision.

App says not to worry if their app doesn't show gas within 15% of gauge reading. Then they charged me for not refilling gas to full even though I did. Sent a picture of the fuel gauge, but then they changed and said their reader is more accurate than the gauge. Then they said give us the receipt to keep disputing, which of course I didn't have. Thieves!

Application facile d'utilisation et réservation rapide. Tout s'est très bien passé.

Eine tolle Möglichkeit, um kurzfristig mobil zu werden. Wir haben es im Urlaub häufiger genutzt: spontan, nur die Zeit, die wir mobil sein wollten, sehr unkompliziert und toller Service, wenn doch mal eine Frage besteht. Immer wieder sehr gerne! 😊👍🏼

I'd highly recommend looking elsewhere if you're looking to rent a car. I just had my first experience with them this past weekend - and if your goal is to save a couple dollars by going w/ getaround as your car rental service, they'll likely charge you for it in the end making the savings near insignificant.

The service is convenient enough in theory - but they cannot regulate the quality/cleanliness of cars they rent on their service. So that's issue number one. The automated systems they install on each car they rent (responsible for monitoring fuel levels, unlocking/locking doors, etc.) also doesn't seem to be calibrated or fully operational - giving wildly inacccurate readings. The car I rented for the weekend seemingly had inaccurate readings from the start, but I went ahead with confidence that the actual readings on the dashboard for fuel level, etc. would speak for itself. They encourage you to refuel the car beforing dropping it off which is pretty standard of any rental company. Perfect, that's what most people do anyone to avoid being charged.

The problem in my case was, even after filling it up all the way, there's no way to guarantee that the system itself will register what the car itself (and the pump) is registering. WIth my rental, I'd filled up the tank (with a photo to provide proof that the gauges on the car itself has recognizes a full tank), but the getaround app / systems only registered the tank as 45% full, a VERY inaccurate reading. One that is impossible for me to sit there and troubleshoot. Luckily they provide an option to give a manual reading and require you to couple it with a photo of the gauge itself.

Unfortunately, that doesn't mean much as far as the company is concerned. Come to find out I was later told that the "margin of error caused by either the pump or the car itself" is to blame, and that their systems are "very accurate" and that the charge will stand. As a renter, the car or the pump or the getaround systems shouldn't be my concern AT ALL. Whether or not they're operating properly shouldn't be something I need to worry about. I did my due diligence and filled up the tank before dropping it off (even topping off the tires with air) - but with no actual human to bear witness to these issues, they default to charging you and stick with it.

TLDR - they might seem like the cheaper option on the surface, but whatever monitoring systems they install in each rental car seem to vary wildly in how accurate they are - and in the end, this likely means you'll be charged without any recourse (even if you provide photographic evidence). I know we all hate car rental companies, but I'd HIGHLY HIGHLY advise anyone to go with a more reputable company, and to avoid getaround altogether. Spending the extra money for piece of mind and to save yourself a headache is worth it. I will not be using their services ever again.

I’ve rented out four different cars on Getaround over the past 9 years. They used to have amazing customer service for owners, and now they don’t even have a phone number you can call. Managing the rentals has basically become the owner’s responsibility, which is fine, but some of their policies are absurd. My car got a cracked windshield during a rental, was immediately rented out after that for a week, and now they aren’t willing to cover the repair because I didn’t submit within 5 days of the prior rental. Make it make sense. I’ll be pulling my car and recommending the same to the two people I’ve referred to the company.

As a Renter:
-Getaround does a great job hiding the fact that when you rent a car on their platform, the host of the car receives an email with your full name, birthday, drivers license number, and home address. I would never feel comfortable with that amount of personal data being shared with anyone whose car I rent. For many years it was only the first name and first letter of the last name that was shared, and that was perfectly fine. Knowing the home address, name, and birthday of a renter is a privacy risk and unnecessary.

As a Host:
-Renting out my car on Getaround has become more of a hassle over the years. The policy changes and decline in their Support in 2024 have truly made it unbearable now.

-If your car is damaged during a rental, you will need to fight tooth and nail to get your claim approved even if the damage is clearly within Getaround's terms. Claim communication is often drawn out over months and recently they've just stopped responding. Even their CEO, Eduardo, stopped responding after contacting him directly when all other attempts at communicating with Getaround Support or Claims departments failed. On one recent claim, they never gave an explanation as to why the claim was declined and would only respond advising that I can proceed with their arbitration process if I disagree with their decision.

-Getaround no longer penalizes renters for irresponsible behaviors such as leaving lights on after a rental that results in a drained battery or not locking a lockbox. These behaviors put the car at risk of not being able to start or of getting stolen if you don't check the car fast enough after a rental ends. Getaround used to fine renters for this and I've seen first-hand that after one fine, the renter tends to adjust their behavior. But now it's just allowed.

I would not recommend that anyone host their car on Getaround anymore due to how terrible they are to deal with, nor would I recommend that anyone rent a car on Getaround due to the privacy concerns.

Worst service of all times ,
You cannot contact the customer service if no rental is active , customer service agents never provide an answer they will alwayse ask you to call be later due to systems errors

I encountered a problem with a return. I hunted for parking for 45 minutes, keeping the owner informed. Getaround can’t be reached - you can send an email and they respond two days later. By the time I parked the car, my phone was dead. Guess what? You can’t return a car with a dead phone. Although the tracking data showed the car stationary for 2hrs, Getaround charged a late fee and 2 additional hours of rental. My last 2 rentals with Getaround have cost more for a few hours than I would have paid for a daily rental with a nationwide chain.

I have had several issues with Getaround as both a renter and as a owner. As a renter: 1) Once upon arrival to the car, it had been in a severe crash the night before and undrivable. I was not notified. Had to find a last minute airport rental car at a much higher expense. 2) Rented a non-Tesla electric vehicle that was only 1/2 charged at pickup. Could not make it to the destination only 90 miles away. Had to stop 3 times for several hours in total to charge it just to make a 2 hour drive. Asked for refund which was denied. As an owner 1) Had a renter leave my car running for 3 days! Draining my gas and battery. 2) The Getaround device may interfere with a car's computer system and drain it's battery. This happened twice. Getaround could not start my car because the car was so dead. Took it to thedealer who fixed the problem by removing the Getaround Connect device. In the small print Getaround states something like "the Connect device may drain the battery or alter starting the car, do not take it to a mechanic or dealership, and Getaround is not responsible for draining of the battery or cars not starting because the Connect device." It cost me $600 to get it removed.

Car was very clean and just as described. Great on gas as well. We needed a rental in a pinch and it was available.. we appreciate the owner allowing us to extend.

El sistema no está tan fasil mayormente cuando es primera vez cuesta mucho localizar la ubicación de vehículos no ay nadie quien te pueda ayudar los portones de el garach siempre están con candado y uno habeses queda dentro sin poder salir para mí fue muy preocupante me tarde una hora para encontrar el vehículo esto sin incluir que el vehículo estaba muy sucio y olía mal creo que no tienen ningún control de las condiciones en las que se encuentran esos vehiculos

The representative that helped me was able to resolve my problem, I have no issue with how my call was handled. What I do have issue with is how hard it was to first find the number to call, being directed to messaging first then to a phone number that was out of service. Then I was on hold, twice, for so long that I ended up being very late, almost an hour, and draining my phone battery down to a percentage where I wasn't sure I'd be able to use GPS all the way to my destination, somewhere I'd never been before.

Very easy process. The security deposit was just a bit extreme and the fuel monitor isn’t the most accurate or might need a little time to process. Other than that, it was a smooth experience

I like the app. But the car was disgusting, you can’t drive people in that.

I honestly loved the simplicity of it all. Very easy process easy to locate the car. It was convenient since I had last minute car emergency. I will definitely be book again, that little car was great on gas and drove pretty smooth. The price was very reasonable and my profile was reviewed and approved in less than 24 hours

I was charged extra for gas that was already in the gas tank.

GetAround is a great app for rental cars, especially for younger drivers! You’re able to use the car as it is your own and any questions and concerns - the owners of the car and support team are quick to help.

The car I rented was absolutely disgusting and Getaround did not do anything to make it right. I have pictures of how the car was falsely advertised. When I got on the phone with someone at Getaround they were rude and not helpful, and hung up on me. I have emailed multiple times since and have not heard anything back. Terrible experience. They do not care about their customers at all and are extremely difficult to contact. They give the same generic response for all of their negative reviews but don’t do anything to improve their customers’ experiences.

This is a great service that makes not having a car viable! I needed to add extra mileage to my trip, which wasn’t entirely inexpensive, but makes sense! I was able to find a car a block from my apartment and it worked great. I had a little trouble because the owner didn’t have a key in the car and we had to get that sorted, but it all went smoothly otherwise. I was also grateful for the multiple insurance options, because I obviously don’t have car insurance these days! Highly recommend the service.