A timed safe is not a common product to find. There are cheap plastic things or very expensive and difficult safes. Genie Hand Timed Safe was affordable, sturdy and works flawlessly. When I lost my... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The company is truly striving to provide a great experience, through its both products and customer service. I previously got a small size of the Time Lock Countdown Safe, the older version,... Se mere
Great tool in helping me "lock things out" that are influencing my life. Strong sturdy construction. I wasn't sure about one aspect of the operation and Dan in customer support was very quick and resp... Se mere
The Genie Hand Safes are very well built and offer several models to choose from at various price points to fit your needs. The safe arrived on time. The number one thing you notice first is that the... Se mere
Virksomhedsoplysninger
- Pengeskabsbutik
- Leverandør af møbeltilbehør
- Leverandør af sikkerhedsudstyr
- Butik med sikkerhedsudstyr
- Leverandør af sikkerhedssystemer
Om Genie Hand
Skrevet af virksomheden
Safes for Every Need!
Take back control with our professional Time Lock Safes
Since 2012, we have specialized in the production of high-quality time-lock security solutions. Our safes are designed to help with habit control, addiction management, and enhanced business security.
Our Specialized Collection
Warranty & Support
2-year warranty
All safes are covered by statutory consumer warranty in accordance with applicable regulations.
In case of manufacturing defects or lack of conformity, the Customer is entitled to free repair or replacement of the Product, at no additional cost. Where legally applicable, the Customer may request a price reduction or contract termination with a corresponding refund.
We are responsible for conformity defects that appear within 24 months from delivery. Claims may be exercised within 26 months from the delivery date.
✔ Free repair or replacementIn case of manufacturing defects or lack of conformity, the Customer is entitled to free repair or replacement of the Product, at no additional cost. Where legally applicable, the Customer may request a price reduction or contract termination with a corresponding refund.
We are responsible for conformity defects that appear within 24 months from delivery. Claims may be exercised within 26 months from the delivery date.
✔ Clear warranty coverage
✔ Dedicated after-sales support
✔ Transparent consumer protection
Kontaktoplysninger
Largo Giacinto Menotti Serrati 3, 58100, Grosseto, Italien
- info@geniehand.com
- www.geniehand.com
4,8
Fremragende
162 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I have two of the countdown time lock…
I have two of the countdown time lock safes and they’re amazing. Expert craftsmanship and light years ahead of any other designs. Life changing!
30. maj 2025
Uopfordret anmeldelse
Excellent service and product
Excellent service and product. Has changed my life. Now it’s my will power vs a safe rather than will power vs me. Great product
2. maj 2025
Great service
Thank you. Your website made it easy to order an extra key, and the key was delivered in a very short time period.
22. april 2025
Outstanding customer service
The safe I got wasn't working as expected, I contacted the customer service, and in no time I had a fully functioning safe.
Dan is explendid. Thank you
2. april 2025
Uopfordret anmeldelse
Great customer support
Ordered a safe box for my son’s birthday, unfortunately it wasn’t received due to issues with fed ex delivery. Due to the price of the item I was left very panicked.
However I want to note that Dan has dealt with my issue very promptly and has provided the best customer service. Even though I haven’t received the item, which is no fault of genie hand, I have received the support and customer service I needed to get the assistance required.
Appreciate all the help
Thank you Dan.
21. februar 2025
Uopfordret anmeldelse
Great service and so far the product is…
Great service and so far the product is good too; hopefully it stays as such!
31. januar 2025
Exceptional Customer Service
Exceptional Customer Service – Dave Went Above and Beyond!
I made a mistake when ordering my safe and got the wrong key. Totally my fault. I reached out for help, expecting the usual customer service runaround—but instead, I got a response from Dave, who I believe is the owner. And let me tell you, he is an absolute legend.
Not only did he immediately work with me to figure out the best solution, but he also made the entire process as smooth as possible. He even went the extra mile and overnighted the correct key to get me back up and running ASAP—fixing my own mistake with incredible kindness and urgency.
You don’t see this level of care and dedication often, especially from a business owner directly. It’s clear that Dave truly values his customers, and that alone makes this company worth supporting. If you’re on the fence about buying, don’t be. The product is great, but the service? Even better.
Highly recommend—thanks again, Dave!
24. januar 2025
Awesome safes, excellent service and prices.
The Genie Hand Safes are very well built and offer several models to choose from at various price points to fit your needs. The safe arrived on time. The number one thing you notice first is that the customer service is definitely outstanding to say the least. They took the time to answer all my questions and made certain I selected the safe that fit my needs the best.
15. januar 2025
Uopfordret anmeldelse
outstanding customer service
I recently ordered the Time Lock Countdown Safe, and it arrived very quickly. Unfortunately, the unit was faulty. I understand that, no matter how reliable a product is, occasional manufacturing errors or damage during transit can happen. That said, I immediately contacted Geniehand's customer service and spoke with Dan he handled the situation swiftly. He apologized for the faulty unit and sent a replacement right away. As a thoughtful gesture, he even told me I could keep the original one as a mechanical safe. This level of customer service is truly impressive, and I’m really grateful for how smoothly everything was resolved.
28. januar 2025
Uopfordret anmeldelse
These guys are awesome!
These guys are awesome!! When I had gotten my safe, it was pretty badly damaged from the delivery, but these guys came through and gave me a brand new safe! And the New Safe is Great!!
14. november 2024
I recently purchased the small Time…
I recently purchased the small Time Lock Safe from Genie Hand and am quite pleased. The instructions are clear, the safe is well-built without any vulnerable parts, and the customer service is outstanding, responding quickly even outside regular hours. Over the years, I've noticed that they've made improvements to the product, fixing previous issues with the timer and battery compartment. The safe is sturdy and works flawlessly, striking a perfect balance between being affordable and reliable. When I lost my keys, their prompt response and quick shipment of a replacement impressed me. While my previous version had some minor issues, the new model feels like the best on the market. Overall, Genie Hand's dedication to quality and customer satisfaction makes them worth the investment.
25. november 2024
Uopfordret anmeldelse
Great when they work but you are taking a bit of a gamble
The safes are awesome when they are working. But I have bought 3 and two have stopped working. I don’t know how I could return them as they are so heavy, so basically when they stop working you are losing almost $400. So great idea, but a bit of a risky purchase if they break.
16. juli 2024
Uopfordret anmeldelse
Besvarelse fra Genie Hand
Hi Holly, have you replaced the batteries?
Please contact us, and we will find a solution for you.
Screentime reduction
Buying the timelock safe was a rigorous measure to attend some issues i have. The ( techical) service on phone and by e-mail aswell was adequate and unconventional. SMB
2. oktober 2024
Got a new key thanks
23. september 2024
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