Gardener's Supply Company Anmeldelser 

The high quality customer service touted by this company is a sham. I was told an item was in stock, no outside vendor to rely on, & would ship out w/o any delay caveats, so I ordered. I waited a month, which is double the duration of the expected delivery, & despite 4 phone calls, each time being put on hold for 10 minutes (never 9 or 11), they have no information on their ability to ship my item. They have NO INFORMATION FROM INSIDE THEIR OWN COMPANY despite an internal request of over 10 days. This is gross mismanagement. I finally lost patience and confidence in this company and cancelled my order. I have to wonder if it did arrive of what quality it would be. Each communication with their staff produced hope but no performance. DON’T BELIEVE THEM. DO NOT ORDER FROM THIS COMPANY if you expect anything to arrive

I love ordering my gardening items from Gardner’s Supply, they ship fast and have the best things needed in the garden.

This is my first time planting herbs. I'm using grow bags, I live in the tropics so I need to be able to move the bags from heavy rain and intense sun. Its thrilling that the basil, spinach and cilantro have started to grow. I'm going to order more seeds because of the success I've had.

my order was backordered for months. I received half of the order, with no hint of the other half being backordered or even addressed. I got a drying rack with additional bamboo baskets. I received the baskets over a month ago, and spoke with customer service twice. they were backordered to dec. 17? I think? when I spoke to the last rep. I still have not gotten any info. this is ridiculous!!!1

I use the product as a soap curing and storage rack.
It shipped in a descent amount of time.
The appearance is very nice.
It was very easy to assemble.
It holds an exponential amount of product.
The design allows for the soaps to securely sit and easily air out (cure).
The individual shelves seems a little wobbly when pulling and pushing the drawers in and out, so caution is suggested when doing so.
Perhaps a few thicker pieces of wood and longer screws would resolve that.
Overall, I do love it and would recommend the product.

My item was back ordered - and I knew this when I placed my order - but I wasn't notified when the ship date continued to get delayed. Additionally, there is no information AT ALL in the My Orders section when logged into my account. There isn't evidence of my having placed the order even though I received a confirmation. I understand there can be issues with fulfilling orders - especially this year - but updates on the status would have been appreciated.

they took my order everything great moving right along. i get my lamps { here's where they got their six stars } 1 of the three flickers.But i got two that work. called them to get aRMA and they said no,no, just throw it away replacement on the way today. it don't get any better than that!!

Ordered self watering reservoirs. Not as sturdy as i anticipated. Returned it at buyers expense. Which cost me an additional $37.00. It would be great if you could get a contracted standard rate for returns. At this point I won’t place another order unless I’m sure I’ll keep the product. Heart breaking since I love your stuff.

Since I have discovered the Gardeners Supply website this year, I have been pleased with the products I have ordered and the variety of products that are available. Thanks for all your help.

I still have not received my order! I am wondering what the heck happened?

Products are good but shipping rates are high. Many companies don’t charge at all for shipping.

Ordering is always easy - no hassle for me. Every product I have received has been of the quality described and expected. My Go To for gardening supplies...

Bulb issue
Communication on shipping was good and both items looked good out of packaging. The waxed bulb is showing green. The plain bulb is still brown and I think it's a dud. I planted it at the same time I planted a bulb bought locally and that bulb is also showing green.

Your customer service personnel are good, knowledgeable & friendly but your invoices and accounting procedures are difficult to understand and you don't keep customers in the loop when things are back ordered. Very disappointed. I have enjoyed the products that I've ordered though.
Gayle Dwyer

Love Gardener's Supply Company! I just received my VegTrug's for my garden next year. So excited.

It was extremely easy to use your website to order my item. I would have given you a 5 star rating if it was delivered when told because it was on back order. I wasn't going to use them until next year so it didn't really matter if it was late.

My purchase was backordered. This has happened before when ordering a product that I intended as a gift. I should have read the acknowledgement of my order more closely, rather than assume that all was set and the package would be right along. My order has now been received and will be given for Christmas.

Decided to get some recycled rubber walkway for a particularly muddy section of my yard, was very pleased with the way they were rolled and wrapped for delivery, making it very easy to put them in place. They are exactly what I wanted for that area, and the drainage is no longer damaging plants on the edges of that area.

Please inform me when there is going to be a delay in shipping an item I ordered. This item was due to be shipped on October 11, and I just received it on November 4.