Darya was very helpful in resolving the problems I had with withdrawing my funds. She was very professional and courteous. She was also very patient and offered me lots of advice and tips on the p... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ввод и вывод без проблем . EUR/USD 1 пункт . Служба поддержки адекватная .Но есть над чем поработать . Например над комиссией , хоть она и незначительная , но всегда хочется лучших условий . Также ес... Se mere
Virksomheden har svaret
Hi , about now. My experience have large potencial. Fever not stoping, but all going it over by the floors. Together futures. Liquidity will welcome less wait. With my pretty friends wish you u... Se mere
Virksomheden har svaret
Broker terburuk, biaya deposit dan penarikan mahal, pertukaran IDR ke USD tidak sesuai. 1USD menjadi 13000IDR. menurut data di google 1USD = 16200IDR . Ini jelas merupakan pialang bandar , dan melak... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om FXOpen
Skrevet af virksomheden
Trade with an ECN Technology Broker, Authorised and Regulated by the FCA and CySEC
FXOpen gives traders direct access to ECN technology, with competitive, transparent trading conditions. Whether you use expert advisors (EAs), scalping strategies, or high-frequency trading, FXOpen is here to support your trading style. Furthermore, our commission rates are structured in tiers and are adjusted based on overall trading activity and account funding levels. Clients whose monthly trading volume exceeds 100 lots may be eligible for access to a VPS service, enabling the continuous operation of automated strategies, subject to applicable terms and conditions.
Key Features:
- Spreads from 0.0 pips*
- Competitive commissions tailored to trading volume
- Fast execution, deep liquidity, and no requotes
- Multiple platforms: MT4, MT5, TradingView, TickTrader
- 700+ instruments: FX, indices, shares (including ETFs), commodities, and cryptocurrency CFDs**
*Additional fees may apply
** At FXOpen UK, Cryptocurrency trading via CFDs is only available to our Professional Сlients. They are not available for trading by Retail clients. To find out more information about how this may affect you, please get in touch with our team.
| Apply for An Account |
CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. You should consider whether you understand how CFDs work, and whether you can afford to take the high risk of losing your money. You can find the full disclaimer here: www.fxopen.com.
Skrevet af virksomheden
Kontaktoplysninger
Storbritannien
- support@fxopen.com
- www.fxopen.com
3,7
Middel
463 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 90 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Not enough deposit options
Not enough deposit options with International version. What happened to the Credit/Debit Card options? Help Desk not very helpful
15. marts 2024
Besvarelse fra FXOpen
Hello. Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you've experienced regarding the deposit options available with our International version.
We understand the importance of having a variety of deposit options to cater to our customers' needs. Rest assured, we're actively working to expand our range of deposit methods.
Regarding your experience with our Help Desk, we're truly sorry to hear that they did not meet your expectations. We aim to provide prompt and effective support to all our customers, and we'll investigate this matter further to ensure that our service standards are upheld.
Your feedback is incredibly valuable to us as we continuously strive to improve our services. If there's anything specific you'd like to discuss or if you have any further suggestions, please feel free to reach out to us directly.
Best regards,
FXOpen
Best of best
15. marts 2024
Besvarelse fra FXOpen
Hello! Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Fxopen will Frustrate Your Forex Trading Journey
Please, I don't recommend this fxopen to any trader.
I passed the No Deposit Bonus trading challenge and immediately they asked me for Gradt 2 Verification which I have already done even before claiming the $10.
For more than a month now I have submitted every necessary documents these guys keep rejecting my documents. And later on they sent a message that if I don't verify my account that it will be blocked.
Moreover, withdrawals are not processed on weekends.
Please guys run away feom these guys or else you may never access your funds for life.
12. marts 2024
Besvarelse fra FXOpen
Hello, we are sorry to hear about your frustrating experience with us. We sincerely apologize for any inconvenience caused during your verification process and withdrawal requests.
Kindly be informed that as per our policy outlined in section 10.14 of the "Main Account Terms of Use," we reserve the right to carry out any necessary money laundering, terrorism financing, fraud or other illegal activity checks before authorising any withdrawal of Your funds. For these purposes we may request You to provide additional verification documents within the terms defined by us. The document is available in your client area and on the website. When opening an account, you agree with our policies.
Please know that your satisfaction and trust are paramount to us, and we're committed to resolving any outstanding issues promptly. If there's anything specific we can assist you with or if you have further concerns, please don't hesitate to reach out to us directly. We're here to help and ensure you have a positive trading experience.
Best regards,
FXOpen
Realy one of the best brokers
15. marts 2024
Besvarelse fra FXOpen
Hi, thank you for your great review. We are happy to hear you enjoy trading with FXOpen.
All the best,
FXOpen
Service is fast and accurate
Service is fast and accurate. I closed the account based on commissions
12. marts 2024
Besvarelse fra FXOpen
Thank you for taking the time to share your experience with us. We're delighted to hear that you found our service fast and accurate.
Regarding your feedback on commissions, we understand that this is an important aspect for our customers. We continually evaluate our fee structure to ensure it remains competitive and aligned with our customers' needs. If there's anything specific you'd like to discuss or provide further feedback on, please don't hesitate to reach out to us. We value your input and are committed to providing the best possible experience for our customers.
Thank you again for choosing us, and we hope to have the opportunity to serve you again in the future.
Reliable Fx Broker
Have been using FxOpen for almost 2 years. Very reliable broker. Haven't faced any hassles with withdrawal. Their support is also very good
12. marts 2024
Besvarelse fra FXOpen
Hello. We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. Best of luck with your trading!
Criminal $60 withdrawal fee
They offered $15 in rewards to write a positive review in TradingView, I took the offer and decided to give them a try.
I deposited BTC and was charged a 0.0003 BTC deposit fee ($13 at current rates on top of the blockchain fee) when I complained and tried to withdraw they removed my second verification grade and retained my funds for almost a week asking for more documents to regain the 2nd verification grade.
When my withdrawal was finally approved I was charged $60! (0.001 BTC) that's thievery, if you check the blockchain transaction ID, it costed them $2, so they overcharged 30X the fee 😡
They simply ignored the ticket ID 138651 and pocketed $71 for doing nothing
26. februar 2024
Uopfordret anmeldelse
Besvarelse fra FXOpen
Hello! Thanks for taking the time to leave a review, we are sorry your experience didn't match your expectations on this occasion. The promotion you mentioned was run in conjunction with TradingView and was offered to write a review, positive or negative, all reviews were published.
Regarding your verification grade, this is a standard procedure, and according to our rules and requirements, updated documents are necessary to ensure secure transactions. Since you were originally verified back in 2015, updated documents were requested.
Finally, all commission charges are displayed on the screen in the Client Portal when you are making a deposit or withdrawal. The commission charges, where applicable, are fixed for any amount and are the same for all clients. It’s important to note that within the companies operating under the FXOpen brand, each entity has its own set of deposit and withdrawal methods, with many of them being commission-free.
Sincerely,
FXOpen
$10 withdrawal fee is too outrageous.
So far I've had a wonderful trading experience with fxopen, especially with the tick trader and low spread. Commission is ok, but $10 withdrawwal fee is just too outrageous...I shouldnt pay for commission, swap, and then pay $10 to withdraw my funds.
19. februar 2024
Besvarelse fra FXOpen
Hello. We appreciate your review and your time. Kindly be informed that you can access comprehensive details regarding deposit and withdrawal fees on our website: https://fxopen.com/en/funding/. Notably, withdrawal fees for FXOpen INT entity commence from 0.5%.
For further assistance, contact our customer support team directly.
Sincerely,
FXOpen
Ptroblem for KYC verification 2
I was an exisiting client and already mafe a several withdrawal and has been verified 2.
When I make a withdrawal this time, my account was degraded to verifed 1. Meaning, I have to do the KYC process again.
I had submitted my KYC and the ID and photos was accepted and the selfie was rejected because of quality. When I make a request again, the KYC has to repeat agan and all was rejected despite of the previous ID and was accepted.Several repeatition of KYC and was rejected.
It seems that they are holding my withdrawal.
Fortunately I did not make a large deposit otherwise I cannot withdraw my money.
Not recommended FX trading broker and avoid opening an account on tnis broker.
16. februar 2024
Besvarelse fra FXOpen
Dear Franz,
Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience you have experienced with our KYC verification process.
We understand the frustration caused by the repeated KYC submissions and the delay in processing your withdrawal. Rest assured, we take such issues seriously, and we are actively investigating what went wrong in your case.
Upon reviewing your verification details, it appears that your Grade 2 verification was rejected due to the address mismatch issue. Please refer to the list of accepted documents for Grade 2 verification here: https://support.fxopen.com/portal/en/kb/articles/verification-procedure-28-7-2021#Grade_2_Account_verification
It's important to note that this is a standard procedure, and according to our rules and requirements, updated documents are necessary to prevent fraud and ensure secure transactions. Since you were verified some time ago, updated documents were requested.
Rest assured, we're working to resolve this promptly. Your funds are safe, and we're committed to assisting you through this process.
For further assistance, contact our customer support team directly.
Sincerely,
FXOpen
I trade with them more than 10 years…
I trade with them more than 10 years already. Still did’t lost all my first deposit. That’s all you have to know.
16. februar 2024
Besvarelse fra FXOpen
Hello, thank you for taking out time to rate us and for your loyalty and trust over the past 10 years! It really helps us to keep going and delivering the best.
Kind regards,
FXOpen
100% reliable and trustworthy company
I have been using FXOpen for many years now. All trades are executed with very little spread (compared to most other brokers) and in over 2,000 trades not one has had any type of issue. Also withdrawals are completed very quickly. I highly recommend FXOpen.
14. februar 2024
Besvarelse fra FXOpen
Thank you for your continued trust and recommendation! We're delighted to provide a reliable and seamless trading experience for you. We wish you many more successful trades.
as of now great
14. februar 2024
Besvarelse fra FXOpen
Thank you for your positive feedback! We are delighted to hear that you are having a great experience with us.
Kind regards,
FXOpen
The best trading platform.
12. februar 2024
Besvarelse fra FXOpen
Thank you for your 5-star review! We are thrilled to hear that you find our trading platform the best. We appreciate your trust and look forward to continuing to provide an outstanding trading experience. Looking forward to serving you further!
Best regards,
FXOpen
I had this account open before four…
I had this account open before four years , but didnt use will recent , I left some small money on account , that is been wating for me till now
12. februar 2024
Besvarelse fra FXOpen
Thank you for your feedback! We are glad to have kept your account active and your funds secure. If you need any assistance, feel free to reach out anytime. Good luck with your trading!
Best regards,
FXOpen
Scammed For $5600 Eventually
UPDATE ON 28 FEB 2024: So FXOPEN flagged my real review as fake but I got it verified from Trustpilot. They flagged my review even after when I described the whole issue in detail here. So first I gave them 1 star then I gave them 4 star but now I will give them 2 stars. Let me remind that even though I received my deposit and withdrawal after 1 week but in the process, I lost $200 for free because of them.
UPDATE ON 19 FEB 2024: SO I RECEIVED MY WITHDRAWAL AND THE DEPOSIT ALSO GOT CREDITED IN BCH. IT TOOK 1 WEEK. I LOST $200 BECAUSE THE EXCHANE RATE WENT DOWN IN 1 WEEK DELAY. Chat support did not know/told me what exactly the problem was.
So it has been working well for 2.5 years but i guess every broker will scam you eventually. so this week was my number to get scammed from fxopen. i never had issues in deposit/withdraw in last 2 years but since last 2 weeks, it has been a nightmare. since 12 Feb 2024, all my money is lost to fxopen. I lost $5600 to fxopen. One deposit of $2100 which they never credited to my ecn account and one usdt withdrawal still pending from days. neither they are replying to my emails and their chat support is useless and robotic. as you would know when a broker decides to run away with your money then thats how their response becomes. typical forex broker scam. If not today then you will also be scammed tomorrow. this is just how this industry is. in the end, shame on fxopen for targeting me as an individual. If I get my money back then I will come and change my review but for now I am mentally being harrased and all my money is being held with fxopen illegally.
12. februar 2024
Besvarelse fra FXOpen
UPD.
Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience and distress you have experienced. We take all feedback seriously and strive to address any concerns raised by our clients.
After thoroughly investigating the case, we'd like to clarify a few points.
Title and Allegations: We regret any misunderstanding caused by the review title and statements made. While we understand your desire for privacy, we believe that the nickname should remain neutral and avoid implying allegations. Additionally, some of the statements you listed as facts, such as "my money is lost to FXOpen," "I lost $5600 to FXOpen," and "typical forex broker scam," are false and do not accurately represent the situation.
Resolution and Communication: Contrary to the claim in your review, the issue was resolved within 4 days (from February 12th to 16th), despite the initial misrepresentation. The phrase “neither they are replying to my emails and their chat support is useless and robotic” does not correspond to the real events. FXOpen support team took every possible action to resume work, provided you with updates on the process of fixing the issue and apologies were made in every response. Our support team strives to provide prompt and helpful assistance to all our clients, and we apologize if there were any communication gaps during this process.
Technical Issue: The issue experienced was of a technical nature related to a failure in the crypto-wallet, which required an update and re-synchronization with the network. Resynchronization resulted in a delay in processing. Kindly note that the legal documents disclosed on our website also emphasize that FXOpen is not at fault in such cases.
Market Volatility and Risk Disclosure: As with any online trading platform, there are inherent risks associated with market volatility and system disruptions. We ensure that all our clients are informed of these risks through our Risk Disclosure Statements and Customer Agreement.
Defamation Concerns: We take allegations of defamation seriously and are committed to addressing them appropriately in order to prevent damage to company’s reputation. We are of the opinion that Trustpilot public deserve to be provided with accurate and truthful information. Despite some unpleasant experiences, we believe that our client remains a bona fide partner whose intention was not to mislead other market participants and with the view of our future mutual fruitful cooperation we kindly ask you to delete or correct your review respectively.
Kind regards,
FXOpen Team
Very trustworthy as I received my 4…
Very trustworthy as I received my 4 past withdrawals to my BTC address and find there MT4 very easy to use.
12. februar 2024
Besvarelse fra FXOpen
Thank you for taking the time to leave a review, we are delighted you are enjoying your experience trading with FXOpen INT. Within the companies operating under the FXOpen brand, each entity has its own set of deposit and withdrawal methods, with many of them being commission-free.
FX Open good broker for the newbie and the experienced
I have always found to be very reliable in the over 5 years that I have used them as main brokerTheir cusrtomer hsve alwaysfound them courteous in their responses to my odd question.I always feel in control of my money when using FXOpen i would recommend FX Open to someone starting out in trading this is he perfect starrtting place as it was for me,
9. februar 2024
Besvarelse fra FXOpen
Thank you for the glowing review! We are delighted that you have found FXOpen to be reliable. Thank you for recommending us to others starting out in trading. If you ever need assistance, feel free to reach out.
All the best,
FXOpen
Could use an update on any changes to…
Could use an update on any changes to deposit/withdrawal method, especially during the wirecard issue where deposit/withdrawal thru mastercard was ceased.
7. februar 2024
Besvarelse fra FXOpen
Dear Sylvester,
Thanks for taking the time to leave a review, your suggestion will be passed on to the relevant team. We are actively working to expand our range of deposit and withdrawal methods - within the FXOpen group of companies each entity has its own set of deposit and withdrawal methods, with many of them being commission-free.
All the best,
FXOpen
I was given $10 that skyrocket my…
I was given $10 that skyrocket my trading experience to another great level. I appreciate fxopen efforts towards the projects
6. februar 2024
Besvarelse fra FXOpen
Hello, we greatly appreciate your excellent feedback. We are delighted to learn of your positive encounter on our platform. Wishing you prosperity in your trading endeavors!
Besvarelse fra FXOpen
Hello Emmanuel,
We appreciate your feedback. Currently, we're working on additional deposit and withdrawal methods for our INT entity. Moreover, you might find our entities located in the UK, AU, and EU appealing, as they offer a broader range of options for funding and withdrawing your account. Thank you for your understanding and patience as we strive to enhance our services to meet your needs.
Best regards,
FXOpen
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