Went into Barnstaple store today to look at an armchair to go along with a sofa we had bought around April this year. Martin was really helpful, he looked up our previous order to ensure we got the r... Se mere
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Se, hvad kunderne siger
FW team member Kenny (In the Newport, SW store) was very helpful. Offered us a drink on arrival, answered all questions, informed us of current offers and helped us to the car with items purchased. Al... Se mere
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Was served by Tom- he was very polite, very patient and very knowledgeable with everything. Good range of furniture with very knowledgeable and polite staff. Was offered drinks immediately, very consi... Se mere
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Visited FW Homestores Barnstsple dealt with David Littlejohns .Service was great gave us a good price and was generally very helpful with his knowledge of furniture in store and could not have been mo... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Møbelforretning
- også i
- Dagligstuemøbelbutik
- Møbeltilbehør
- Sengeforretning
- Sofabutik
- Soveværelsesmøbelbutik
Skrevet af virksomheden
FW Homestores is an independent furniture retailer specialising in sofas, dining and bedroom furnishings across the South West and Wales.
Kontaktoplysninger
Riverside Road, EX311QN, Barnstaple, Storbritannien
- 01271 323666
- accounts@fwhomestores.co.uk
- www.fwhomestores.co.uk
4,9
Fremragende
6 t anmeldelser
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PAUL IN CAERPHILLY WAS AMAZING ....VERY…
PAUL IN CAERPHILLY WAS AMAZING ....VERY HELPFUL ..DEFO GO BACK JUST FOR THE SERVICE 😃
13. september 2026
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Besvarelse fra FW Homestores
Thank you so much for such fantastic feedback! We’re thrilled to hear Paul was so helpful and made your visit to our Caerphilly store such a positive one. Knowing his service was good enough to make you want to come back just for him really means a lot. We’ll be sure to share your lovely comments with Paul — he’ll be delighted. Team FW Homestores
Paul in Caerphilly was fantastic the…
Paul in Caerphilly was fantastic the service was just right not pushy he said hi let us browse and then helped when we needed it. He had just the right amount of banter and made us comfortable. Thank you Paul.
13. september 2026
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Thank you for such a lovely review. We’re really pleased Paul got the balance just right, giving you time to browse before stepping in whenever you needed a hand. It’s great to hear his friendly banter helped you feel comfortable and made the whole visit enjoyable. We’ll definitely pass your kind words on to Paul — he’ll love hearing this. Team FW Homestores
Horrendous experience with FW home stores customer service
Dan in FW home stores Cardiff was great. However, our experience since with FW customer services has been horrendous. Sofa was delivered faulty; wire for reclining mechanism incorrectly sighted and no hole in fabric to attach foot. Delivery staff had no idea the sofa was even a recliner. They contacted someone who informed them to rip the fabric to fit the foot. Luckily he had more sense than to take that advice. The sofa was returned immediately with delivery driver. Within 48hrs we had informed the company that we wanted a refund and did not want a repair or replacement, as per our rights under the consumer rights act 2015. They have continued for best part of the last 2 weeks to try and enforce a repair or replacement on us, completely ignoring my request for a full refund. I still do not have a resolution to this issue. Very disappointing and frustrating experience that continues to waste mine and their time. Would not recommend this company to anyone as a result. Be warned.
13. september 2026
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Besvarelse fra FW Homestores
Dear John,
Thank you for your review. We’re pleased to hear that Dan in our Cardiff store was helpful, but we’re very sorry for the experience you have had since delivery.
We completely understand how disappointing and frustrating it must have been for the sofa to arrive with an issue, especially with the reclining mechanism not being correctly set up and the delivery team not having the right information at the time.
We’re also sorry that your request for a refund was not handled as clearly or promptly as it should have been. We appreciate that the back and forth has caused further frustration.
Your order is now being cancelled and refunded. We apologise again for the inconvenience caused and that your experience with us fell below the standard we aim to provide.
Kind regards,
FW Homestores
Paul was super helpful & friendly.
13. september 2026
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Besvarelse fra FW Homestores
Thank you for your lovely feedback. We’re really pleased to hear Paul was so helpful and friendly during your visit. It’s great to know his approach made your experience an enjoyable one. We’ll be sure to pass your kind words on to Paul. Team FW Homestores
A huge thank you to Tim at the Cardiff Store
A huge thank you to Tim at the Cardiff store. I just ordered some new furniture as I'm moving house and he was incredibly helpful and friendly and made the whole process very easy.
13. september 2026
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Besvarelse fra FW Homestores
Thank you so much for your lovely feedback. We’re delighted to hear Tim made choosing your new furniture for the move so easy and stress-free. It’s wonderful to know his friendly and helpful approach made such a difference during what can be a busy time. We’ll be sure to pass your kind words on to Tim, and we hope you love your new furniture in your new home. Team FW Homestores
A lot of choices and competitive…
A lot of choices and competitive prices.
Good delivery time.
Well looked after by David, Martin and Alex
12. september 2026
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Besvarelse fra FW Homestores
Thank you so much for your feedback. We’re pleased to hear you enjoyed the choice available and found our prices competitive, with delivery arriving in good time too. It’s especially lovely to know David, Martin and Alex all looked after you so well during your visit. We’ll be sure to share your kind words with the team. Team FW Homestores
Why shop anywhere else for your furniture, FW Homestores has everything you need.
We went into the store looking for a sofa and ended up ordering a sofa, coffee table, dining table and chairs! This store offered an amazing range of good quality furniture at very reasonable prices. Martin was so helpful in showing us the different options available and was very knowledgeable about every product. He then stood back to give us space to have a chat which I really appreciated. We then saw the perfect dining table set and matching coffee table which was ideal. I thought I was going to have to trail round lots of shops to find what I was looking for, so I was very happy to be able to get everything from one store.
12. september 2026
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Besvarelse fra FW Homestores
Thank you so much for sharing such a lovely review. It’s fantastic to hear you came in looking for a sofa and ended up finding everything you needed, from the coffee table and dining set to the perfect matching pieces. We’re especially pleased Martin’s knowledge and relaxed approach helped make the experience enjoyable, giving you the space to chat and decide without any pressure. Knowing we saved you from having to visit lots of different shops is wonderful to hear, and we hope you enjoy all your new furniture. Team FW Homestores
Barnstaple store
We recently purchased a sofa from FW Home Store and had a really positive experience from start to finish.
We were given plenty of time to browse and look around before anyone came over to assist us, which we really appreciated. There was absolutely no pressure to buy, and the whole experience felt relaxed and comfortable.
When we were ready for some help, the staff were friendly, helpful and knowledgeable. Everything was explained clearly, including the purchase details, insurance options and finance, so we felt fully informed before making our decision.
We’re really happy with our experience and would highly recommend FW Home Store to anyone looking for a new sofa. Excellent customer service! Thank you Alex from the Barnstaple store! ☺️
12. september 2026
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Besvarelse fra FW Homestores
Thank you so much for taking the time to share such a detailed review. We’re delighted to hear you felt comfortable having time to browse without any pressure, and that everything was clearly explained when you were ready for help. It’s especially lovely to know Alex made such a positive impression at our Barnstaple store and helped you feel confident with your sofa purchase. We really appreciate the recommendation and hope you enjoy your new sofa for many years to come. Team FW Homestores
Super helpful
Tim was really friendly and particularly helpful with product knowledge. We had lots of questions and he was able to answer them on the spot. Very happy with our purchase. Thank you FWHomestores.
12. september 2026
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Besvarelse fra FW Homestores
Thank you so much for your kind feedback. We’re delighted to hear Tim was so friendly and able to answer all your questions with his product knowledge. It’s great to know his help gave you confidence in your choice and that you’re happy with your purchase. We’ll be sure to pass your thanks on to Tim, and we hope you enjoy your new furniture. Team FW Homestores
We went hoping to find a specific item…
We went hoping to find a specific item staff were very friendly James helped us find what we needed and more we bought a sofa from the store James couldn’t have been more helpful and the process was made easy and we were well looked after and the music was good too
12. september 2026
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Besvarelse fra FW Homestores
Thank you so much for sharing your experience. We’re delighted to hear James helped you find exactly what you were looking for and even helped you discover a little more along the way. It’s lovely to know he made the sofa purchase feel easy and looked after you so well throughout. And we’re glad the music helped make the visit even more enjoyable. Team FW Homestores
james was lovely
james was lovely and gave my neurodivergent mum plenty of support and encouragement in buying her sofa!!
12. september 2026
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Besvarelse fra FW Homestores
Thank you so much for your lovely feedback. We’re really pleased to hear James was so kind, patient and supportive while helping your mum choose her new sofa. Making sure every customer feels comfortable, listened to and confident in their choices is so important to us. We’ll be sure to share your kind words with James — we know they’ll mean a lot to him. Team FW Homestores
Besvarelse fra FW Homestores
Thank you for your kind feedback. We’re delighted to hear Paul went the extra mile and made such a positive impression. It’s always lovely to know when a team member has taken the time to give that little bit extra. We’ll be sure to pass your lovely comments on to Paul. Team FW Homestores
Great shopping experience
Staff in Newport store were really helpful, there to answer my many questions whilst letting me browse in peace. Had been in many other shops hunting for a sofa and was fed up being followed around & pounced on as soon as I just glanced at something. Held off posting review until it arrive but very happy with my purchase!
13. juli 2026
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Besvarelse fra FW Homestores
Thank you so much for sharing your experience, and for waiting until your sofa arrived before leaving your review. We’re especially pleased to hear our Newport team gave you the freedom to browse in peace while still being on hand to answer all your questions. After visiting so many other stores, it’s lovely to know you found our relaxed approach a refreshing change and that you’re happy with your new sofa. We hope you enjoy it for many years to come. Team FW Homestores
Amazing service from start to finish ……
Amazing service from start to finish … we went to the Barnstaple store & Martin Fitzgerald gave us excellent customer service with space to browse stock but on hand for any questions we needed answering , which led to our purchase today. Would highly recommend this store.
11. september 2026
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Besvarelse fra FW Homestores
Thank you so much for your fantastic feedback. We’re delighted to hear you had such a positive experience at our Barnstaple store and that Martin got the balance just right, giving you space to browse while being there whenever you needed help. It’s wonderful to know his knowledge and friendly approach helped you feel confident in making your purchase. We’ll be sure to share your kind words with Martin, and thank you for recommending us. Team FW Homestores
Andrew was very helpful and gave us a…
Andrew was very helpful and gave us a great deal on a sofa, definitely recommended coming in and speaking to him in the Caerphilly store !
11. september 2026
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Besvarelse fra FW Homestores
Thank you so much for your lovely feedback. We’re really pleased to hear Andrew was so helpful and able to find you a great deal on your new sofa. It’s fantastic to know his service made such a positive impression and that you’d recommend speaking with him at our Caerphilly store. We’ll be sure to pass your kind words on to Andrew. Team FW Homestores
Traditional Sales without being pushy
It’s so lovely to go to a shop with traditional sales, which feels increasingly rare for 2026. To be greeted at the door, left alone to browse, but then have someone knowledgeable come over and help guide you to the right product & price point for what you’re after is a real benefit.
James was so helpful, the right balance of knowledge without being pushy. We walked away with a lovely new corner sofa & chair, very happy with his service.
Will update the review when we receive our products we purchased.
11. september 2026
Uopfordret anmeldelse
Besvarelse fra FW Homestores
Thank you so much for such a thoughtful review. We’re delighted to hear you appreciated the traditional, relaxed approach at our store, with time to browse followed by helpful guidance when you were ready. It’s especially lovely to know James found the right balance between being knowledgeable and giving you space, helping you choose your new corner sofa and chair with confidence. We’re so pleased you’re happy with the service and look forward to hearing what you think once your new furniture arrives! Team FW Homestores
Avoid
Order number: 4367
Purchased a nautilus tv unit through their website. It arrived on 27 July with serious quality issues which were unacceptable given the price. After several phone calls and emailing photographs of the problems, it was agreed that a replacement unit would be sent. We had to chase this up multiple times having received no confirmation of the replacement being sent. This finally arrived on 11 August and the first unit exchanged with the courier. This unit also had a quality problem and no bolts were in the box to fit the legs (there was a hole in the box and the hardware had obviously fallen out). After yet another phone call, it was agreed that a goodwill gesture partial refund of £100 would be issued due to the whole inconvenience of the situation. This had to be chased multiple times on the phone, sometimes ringing time and time again as nobody would pick the phone up.
The bolts to fit the legs were posted out to us and received on 14 August but weren’t the correct size and so the legs still could not be fitted to the unit.
Yet again we had to contact customer services about having the correct bolts sent out to us and have had to chase this up multiple times. It has been so incredibly frustrating for such a simple thing to be resolved and a further goodwill refund was requested and received as we are just fed up with the whole thing. We have gone to the shop to source our own but not knowing what size to buy we bought too short bolts - further wasting our time which should not have to be done when paying the amount of money we did for the unit.
Today, 10 September, further bolts were received which are just more of the same previously received and are still too big for the fixtures on the unit. I cannot believe that this is not yet resolved and we’ve got the tv unit just sat in our living room with the legs still not attached. Not entirely sure why they cannot source the hardware from a unit in their warehouse and send this to us. It is an absolute joke.
Think twice before ordering from FW Homestores. We have had such a nightmare experience which is still ongoing, just after moving into a new home as well which is already stressful enough without buying shoddy furniture with multiple issues and having to chase matters up every other day.
EDIT on 12 October 2026:
In response to FW Home’s reply to the above review, they did not get in contact with us further about the issue
10. september 2026
Uopfordret anmeldelse
Besvarelse fra FW Homestores
Dear Olivia,
We’re very sorry for the experience you have had with your Nautilus TV unit and for the time it has taken to resolve.
We completely understand your frustration. Receiving an item with quality concerns, then a replacement with missing hardware, followed by incorrect bolts being sent more than once, is not good enough. This should have been a straightforward issue to put right, and we’re sorry that you have had to keep chasing us for updates.
We also apologise that getting through to our team has been difficult at times. We appreciate this has added further stress, especially after recently moving home.
Our customer service team is reviewing order 4367 urgently and will contact you directly to get the correct hardware supplied and bring this matter to a proper resolution.
Kind regards,
FW Homestores
Ryan was a superb help especially with…
Ryan was a superb help especially with specific colour options
10. september 2026
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Besvarelse fra FW Homestores
Thank you for your kind words. We’re delighted to hear Ryan was such a great help, especially when it came to finding the right colour options for you. It’s lovely to know his knowledge and support made choosing your furniture that little bit easier. We’ll be sure to pass your feedback on to Ryan. Team FW Homestores
3 or 4 times
Have used FW many times over the years,from 3 piece suite,to a single arm chair.
Have always found purchasing to be an easy experience.
Big thanks to Paul the saleman for being a smart ,likeable person to deal with,see you soon .....
10. september 2026
Uopfordret anmeldelse
Besvarelse fra FW Homestores
Thank you so much for coming back to FW over the years and for continuing to choose us for your furniture. We’re really pleased to hear you’ve always found the buying experience easy and straightforward. It’s fantastic to hear Paul was such a smart and likeable person to deal with, and we’ll make sure he sees your kind comments. We look forward to welcoming you back again soon. Team FW Homestores
Highly recommended
Plenty of time to look around with no hard sell. Lots of choice. Special thanks to Tim for helping us choose the right colours and product.
9. september 2026
Uopfordret anmeldelse
Besvarelse fra FW Homestores
Thank you for taking the time to share your experience. We’re really pleased you enjoyed having plenty of time to browse and found our range gave you lots of choice, without any pressure. A special thank you for mentioning Tim too — we’re delighted he could help you find the right colours and product for your home. We hope you love your new furniture. Team FW Homestores
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