Nice concept but even if you need it it took 3 hours for the charger to charge my phone halfway which should have been $24 but the receipt even said 3 hours but charged me $32. I have complained and o... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I've not come across Fuze before but I've now used it for the last few weeks and it's dreadful. It 'forgets' your audio setup and consistently picks the wrong mic or speakers; if you hibernate your... Se mere
Fuze continues to be brittle (crashes or hangs easily). Fuze appears to consume a lot of CPU, even when it is not in "foreground" use (e.g., for a call or a meeting). There are more feature and... Se mere
Virksomheden har svaret
A decent product. Clearly needs an overhaul on their desktop application. Licensing model is terrible (requires all users to have a feature, instead of pick/choose). They're forcing the "chat/colla... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
At Fuze, we want to change the way people communicate so they can do their best work. With the modern workforce in mind, we’ve created one platform that empowers people to seamlessly transition between calling, meeting, chatting, and content sharing, and collaborate on any device, whenever and wherever they choose.
Kontaktoplysninger
2 Copley Place, Floor 7 , 02116, Boston, USA
- www.fuze.com
2,0
Under middel
112 anmeldelser
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I have a ticket that's been open for…
I have a ticket that's been open for almost three weeks and has not been resolved. How many more times do I have to call?
17. maj 2018
Uopfordret anmeldelse
Besvarelse fra Fuze
Hi David,
Thank you for taking the time to post your feedback. We're sorry to read that you've had a poor experience with our customer support. Can you please provide the case number? We will get this escalated for you.
Support is still slow to respond any…
Support is still slow to respond any request beyond extremely simple items.
10. maj 2018
Uopfordret anmeldelse
Fast and very polite when replying to…
Fast and very polite when replying to my concern.
10. maj 2018
Uopfordret anmeldelse
Fuze is good
Wonderful and timely support. One tip: To better help Fuze it's super helpful to be specific about the issue you're facing. Additionally when you get a number incorrect, they're great on double checking that the requested action is the correct action.
8. maj 2018
Uopfordret anmeldelse
Unresponsive customer support
Unresponsive customer support, things only work after so many calls and emails with tech support
4. maj 2018
Uopfordret anmeldelse
Too long to get an update
Too long to get an update, sometimes more than 48hrs
4. maj 2018
Uopfordret anmeldelse
I am very glad that we picked Fuze as…
I am very glad that we picked Fuze as our unified communication vendor.
the product keeps getting better with each release of updates to the desktop app, the Fuze Hub and other tools provided by Fuze. Support is also doing a good job of resoling any issues as they come up.
3. maj 2018
Uopfordret anmeldelse
Support response times have severely…
Support response times have severely dropped in the last few months. Typical response times are now averaging 5 days for a first response
3. maj 2018
Uopfordret anmeldelse
Multiple phones have been incorrectly…
Multiple phones have been incorrectly provisioned within the past week, leading to significant time spent on troubleshooting and support tickets.
3. maj 2018
Uopfordret anmeldelse
Delayed calls
Delayed calls, Poor connection, dropped calls, static, robotic voices, poor response times, no follow up with tech support tickets
3. maj 2018
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.