Fusion Motors Anmeldelser 

Fusion Motors – Below Average Service and Poor After-Sales Support

I recently purchased a used MG4 Trophy Long Range from Fusion Motors, and unfortunately, my overall experience has been below average. For a dealership charging £199 in administration fees, I expected a professional, organised service and a smooth handover. Instead, I have been left chasing multiple outstanding issues, some of which remain unresolved even after the purchase has been completed.

The main issues I experienced were:

1. Tyres and tyre pressures

Despite the vehicle supposedly being checked before collection, I had to pull over shortly after driving away because the tyre-pressure warning came on. All the tyres were showing low pressure, and I had to inflate them myself. The only tyre that was correctly inflated was the one that had been replaced. I appreciate the car had been standing for some time, but checking tyre pressures should be a basic part of vehicle preparation.

2. Charging cables missing at handover

The charging cables were not initially in the car and had to be located after I raised the issue. For an electric vehicle, supplying the correct charging cables should be a basic part of the handover process.

3. Battery health documentation

I had to chase the dealership for the correct battery health report. The initial report did not appear to correspond to the vehicle's VIN, which understandably raised concerns. Battery health is a particularly important consideration when buying a used electric vehicle, and I expected the correct documentation to be available from the outset.

4. Outstanding warranty details and missing service book

This remains one of my biggest concerns. I am still chasing the warranty details and service book, despite being promised that the documentation would be sent to me. I have emailed the dealership several times, yet I have still not received the promised information or even a response to my emails.

Having purchased the vehicle and paid in full, I should not have to repeatedly chase a dealer for essential ownership documentation and written clarification of the warranty cover. I want to understand exactly what warranty protection I have and have the service history available for my records. Being left without this information, with no response to repeated emails, is extremely disappointing and reflects poorly on the after-sales service.

5. Poor communication and follow-up

Throughout the process, I have had to repeatedly raise questions and chase outstanding matters myself. Some issues were eventually addressed, but the lack of proactive communication and the failure to respond to emails have made the experience unnecessarily stressful. Customer service should not stop once payment has been received and the vehicle has left the forecourt.

6. The £199 administration fee

I also question the £199 administration fee. I had to make an additional trip to the Post Office to deal with the vehicle registration paperwork, and several other aspects of the handover were not handled as I would have expected. Given the additional time and effort I have had to put in myself, I do not believe the overall service justified this charge.

Overall experience

To be fair, the battery health report was eventually provided, the charging cables were located, and the dealership agreed to address the tyre issue. However, the fact that I had to chase these matters, combined with the outstanding warranty documentation and service book, makes the overall experience disappointing.

The most frustrating aspect is that I am still chasing information after the sale, have emailed several times, and am receiving no response. A customer who has paid in full should not have to work this hard to obtain promised documentation and basic answers about their vehicle.

I expected a more professional and organised service from Fusion Motors. Unfortunately, the handover and after-sales support have fallen short of my expectations. I would advise anyone considering purchasing from this dealership to check everything thoroughly before collection and ensure that all documentation, warranty details, service history and agreed work are confirmed in writing.

Based on my experience, I consider the service below average and believe the £199 administration fee should be refunded.

Joe was extremely friendly and helpful. Great experience, taking car for drive and hassle free when purchasing it. Would recommend.

Very friendly service & helpful

Great service from AK fantastic sales man

Our sales person jasmine was amazing she helped with any issue we had. Communicated well on WhatsApp and was extremely helpful. Upon buying the car she quickly rectified our issues with it and walked us through step by step on what to do next. Thank you Jas!

AK was awesome, understanding, very helpful and was able to get delivery sorted in a small window.

Would recommend highly.

Thanks
Josh

Joe was great from start to finish - quick to help out with any issues, friendly and reliable. Definitely recommend to anyone in the market for a new car!

Joe was great, very helpful

Bought my car from Fusion Motors in Grays. Where do I start? The service we received from Jordan was amazing, couldn’t ask for any better. He was so knowledgable and there was no hard selling. He let us wander at our own pace to find our perfect car. I will definitely return for future purchases whether it be for me or my daughters. 100% recommend and wouldn’t go anywhere else.

AK was super friendly and helpful throughout the process thank you

Jazmin was a star, customer service was 10 out of 10 and she knew what she was talking about, i would highly recommend this place to family and friends

Just bought an exceptional vehicle from fusion motors.
The car itself was a great price and fusion went above and beyond to make sure it was perfect sale condition. The vehicle wasn’t in fact ready when I went to collect it., so they put their heads together and Joe took the time to drive me a couple of hours out of his way back home.
Then they delivered the vehicle for me by lunchtime the next day
Wow, never known service as good as that
Excellent service and and so friendly.
A big thank you to Joe, especially for all his time and effort
Already asked if they can source my next vehicle After I finish enjoying this one…
Thanks again, Joe/Fushion Motors 
⭐️⭐️⭐️⭐️⭐️

Fast service, good communication. Got my dream car🤩 Shoutout to Ali!!

Brilliant service highly recommend them to you 🤩🤩🤩🤩🤩🤩

Exceptional service from Ak and Jordan thanks for delivering my wife's new car she will be very happy

Joe has been exceptional today! We traveled a long way to come and see a pergeot and he was so helpful! Thanks Joe

Joe has been amazing today! We came down from northern Ireland and he picked us up from the station and done us an amazing deal on our new car! Very polite and respectful, can't recommend him high enough! Thank you Joe

Spoke to Joe on the phone who was able to arrange an SOH for an EV they had in stock. I reserved the car for 7 days which he explained was a no obligation reservation and if I was to go ahead then the money would come off the price of the car. He was honest and helpful. I decided the car wasn't for me and he refunded the deposit. Would recommend based on this experience.