Furniture Village - Sheffield Anmeldelser 

Very disappointing experience with Furniture Village.

We placed an order in good faith 3 weeks ago but today we received several contradictory calls regarding an important part of the sofa specification.

At around 10:00 am, we were contacted and asked to confirm which side the additional piece should be positioned on.

At around 1:00 pm, we were then told that there was a problem making this extra piece electrically operated, despite this being part of the specification agreed when we placed the order. As Furniture Village appeared unable to supply what had been agreed, we immediately asked to cancel the order.

At around 1:45 pm, we received another call saying that the extra piece could in fact be made electric after all.

We were also told that **Furniture Village/the supplier had not previously added this particular extra electric piece to this sofa configuration, that they would be doing it for us for the first time, and that they would not be offering this modification again in the future.**

This raised further concerns for us. This is an expensive sofa incorporating multiple electric/smart functions, and being told that our particular configuration had apparently not been produced before made us worried about its future reliability, the possibility of faults or breakdowns, and whether replacement parts or repairs for this unusual configuration would be straightforward.

By this point, after receiving conflicting information about whether the agreed configuration was even possible and then learning that ours would apparently be the first and only such modification, we no longer felt confident proceeding with the purchase.

I therefore went to the store at around 2:30 pm and again asked to cancel the order.

I was told that cancellation would involve a 25% charge because the order supposedly could not be cancelled with the supplier.

I asked for written confirmation or evidence that the supplier had actually refused cancellation, but this was not provided. I also asked to speak to the manager and was told that the manager was not available and that I should call again the following day. When I asked for the manager's name, I was not given a clear name.

What concerns me most is that Furniture Village was still contacting us that same morning to clarify the configuration of the order, and later that day was discussing whether an important part of the agreed specification could even be manufactured, yet only a few hours later we were being told that the order could not be cancelled without a substantial 25% charge.

We have now made a formal complaint and requested
cancellation with a full refund and no cancellation penalty

I will update this review depending on how Furniture Village responds.

At present, I am extremely disappointed with the contradictory communication, lack of transparency and the way our cancellation request has been handled. After this experience, we have simply lost confidence in proceeding with such a significant purchase.

Joe@Sheffield fantastic guy great to deal with. 5 stars

No pressure selling the salesman was excellent he let us look then was very helpful when we needed him .

The sales rep Jez, really helpful and a lovely bloke to deal with! Not pushy and very welcoming. Big compliment to him.

Wayne at Drakehouse Sheffield branch was amazing and helped us pick out the best sofa and colour matched what we were after everything from picking out the sofa to buying was seamless and quick. Thank you again Wayne can’t wait to get our new sofa and chair now x

The gentleman was very polite and very helpful he answered every question I asked about the settees I was looking at I have phoned him up about something I forgot to ask he was more than helpful I'm looking for some more furniture next year and I would highly recommend your store Joe was very helpful and explained everything

Jez the salesman was really polite and helpful,.

Jonathan at Crystal Peaks is very committed, professional & helpful.
We have purchased several products (sliding wardrobes, drawers, bed, mattress, dining table, 4no chairs) over the last few weeks. The quality of all the products is excellent, we will certainly shop here again. Highly delighted with the service and products at Furniture Village.

Absolutely first class customer service from Graham.

Excellent service. Competitive prices and a trusted, reliable company

We recently ordered a bed base and two mattresses from our nearest Furniture Village Store. Everyone we dealt with was friendly and efficient. Wayne in the store was helpful and patient with us while we were deciding on the mattresses. Tina and the girls in the office were friendly and on the ball when arranging the delivery date and payment. Finally the delivery by Simon and Andy was faultless. They arrived on time, had the bed base to build, and nothing was too much trouble for them. Thank you all.

A bit disappointed with the sales staff to be honest, I have a first customer discount code but wasn't given the opportunity to use it

Ed was very helpful and professional a credit to Furniture Village

Jes Groom made us feel really comfortable and made the whole process of purchasing our new settee a pleasurable experience

We were welcomed and served by Jed. He made the whole experience smooth and Stress free. We will definitely be back in store when we need anything else

We visited Furniture Village after price checking a mattress online against Dreams. We were very impressed by the choice for mattresses but most impressed with the man who helped us (unfortunately I can't remember his name) who was uniquely both extremely helpful and also not pushy at all. We told him what we were looking for and he showed us exactly that. Normally we don't purchase on the spot as we get scared away by pushy salesmen but we felt so convinced by the product and the value, plus the bonus of interest free finance. Thank you so much 😊

The guy who served us was helpful but not pushy, he allowed us space to look round without being a nuisance but was on hand if we needed him

The sales consultant Joe Walker was very helpful and showed us various options and helped us secure a good deal for the items we purchased

We were able to look around without being hassled. When we found something we were interested in staff were there to help.