Furniture Village - Ruislip Anmeldelser 

Very disappointing experience with this company.
I bought 6 dining chairs from the Ruislip branch for around £2,800. At the time of purchase, I was told by the salesperson that the chairs were made of genuine leather and manufactured in Italy. I later discovered that they were actually manufactured in Bosnia, and only 3 chairs were initially delivered. I even had a handwritten note from the salesperson confirming the order for 6 chairs, but I was still forced to pay an additional £1,000 for the remaining 3 chairs.
After only around 3 years, the material on all 6 chairs started peeling badly. Despite having purchased a 5-year insurance policy, my claim was rejected after more than 3 months of communication, with the damage blamed on "normal use".
What makes this even more disappointing is that the Ruislip branch manager admitted that this type of chair is known to have a peeling problem, and said they are now using a different insurance company to cover this issue.
The chairs cost me £2,800 and now look terrible. The customer service and attitude I received from the branch were also extremely disappointing.
I would strongly recommend thinking twice before buying these chairs. Very poor quality, misleading information at the point of sale, and extremely disappointing after-sales service.

Great service!

Samir (Ruislip) was amazing. Very knowledgeable and patient in helping us to choose the right mattress for us. Thank you!

We purchased our dining furniture from Furniture Village, Ruislip, and we had an excellent experience with Furniture Village and Mithu Daswani, who helped us with processing the order.

There were many options and Mithu was extremely professional, knowledgeable and experienced. He took the time to understand what we were looking for and helped us choose the right items without putting any pressure on us. He explained the benefits of the care plan clearly and honestly, allowing us to make our own informed decision.

What stood out most was his friendly and professional approach. He was genuinely helpful throughout the process and made the whole experience easy and enjoyable.

We are very pleased with our purchase and would highly recommend Furniture Village Ruislip, and Mithu to anyone looking for quality advice and excellent customer service.

Sandeep Vikhu
Was very helpful and patient while we decided what we needed to purchase and was offering great assistance and showing different range of sofas in store

The salesman Milin was really helpful. No pressure to buy. Honest opinion calm n with it.

Nice service. A good advisor in choosing a product. I recommend 100%.

Excellent service from Samir. They were friendly, helpful, and knowledgeable. Would definitely recommend!

Very helpful.

From walking into the store in Ruislip to delivery, the experience was smooth and friendly. All the staff I dealt with were professional and knowledgeable.

Jo and Andy who delivered the furniture today were excellent. They worked fast but with care and were very respectful of the property. A great asset to the company.

I am very happy with my new suite and with all the help and advice.

The person named Sona who helped us choose the sofa made our experience great .she helped us find a great deal according to our budget . She explained everything about the sofa aswell as the protection policy for the sofa we purchased. We was very pleased with the service.

Fantastic experience today with Samir! Took his time with us and we are so happy with your quality purchase! Highly recommend

Great support and service. Helped us decide the perfect furniture for us and guided us through the whole process

Samir was great in helping us find our sofa, and bed. And took us through the different beds options etc. would definitely recommend!

I have been a dedicated customer of furniture village for many many years and have had multiple and consistent negative experiences. When having a negative experience, at least a customer deserves a fair review from the customer service team however this is negligent. One striking example, is a mirror I purchased and was very dissatisfied with the price after seeing the exact same mirror being retailed at a local store for 75% cheaper than the price I purchased it. At this point the mirror had not been delivered and I requested for a refund and they denied me of this. Another example is two single beds I purchased for again an extremely high cost, which is reasonable if the quality matches the price tag, however unfortunately this bed had not a superior material or style in comparison to cheaper beds. Don’t waste your time or hard earned money here.

The staff were professional and helpful, particularly Samir who assisted us.

Rajesh made our shopping experience very easy and enjoyable today. Thank you so much for all your support. he went above and beyond to make sure we were getting a good deal and was very patient as we had our 2 young children with us.

Rajesh was very helpful and professional, good recommendations and most omportant my wife is happy ;) I could do things over the phone but preferred to meet him in person, such a lovely man, thank you.

Ash Kumar served us. We had our kids with us and he spoke to them and made them a hot chocolate from the machine whilst we discussed the sofa we wanted in our home.
His customer service was excellent. He was very personable and friendly and ensured we got what we wanted with no pressure at all to purchase anything else. He was very supportive after our purchase too when I contacted him to resolve an issue I had with measurements.