Furniture Village - Online Anmeldelser 

Immediate response with a comprehensive answer to my query. First class as always.

Quality furniture and easy delivery

I used the online chat about an item I wanted but wasn't available to collect from my nearest store. Aaron gave me a call and dealt with everything so well. He was excellent, professional, kind and understanding and a proper gentleman.
I now have my items being delivered at my convenience thanks to him.
Thank you so much Aaron.

The mirror is lovely and it arrived completely undamaged.

However the fixings on the back are pretty much useless they seem to have been stapled on the wrong way round to be used for hanging.

I've been on to furniture village customer services I've been very helpful despite a limited ability to assist on this matter.

This product is shipped direct from supplier and doesn't go through furniture villages hands so any issues have to be referred back to the supply company.

So I have a mirror that is currently standing on the floor with all the risks that carries with it. I was really excited to receive them in before the bank holiday because I thought it could go up and look just a ticket when we have visitors. However that hasn't been the case. It appears that only remedy is measured in days especially over the bank holiday.

And the other issue was I wasn't really expecting it when it arrived apart from the order confirmation I didn't receive any tracking or dispatch information until I got a text from a company called APC with whom I didn't realise I had a relationship at all let alone one through furniture village and I ignored it initially because I thought it might be some kind of scam ie courier scam.

It would've been helpful if some kind of email from furniture village contain the reference to being contacted by APC.

Tisa was very helpful and kept us updated on progress, regarding our item. Many thanks.

I was VERY pleased with the cushion, I purchased, but DISGUSTED being charged £10 to deliver it, from a local store.

No hassle. Straightforward wrbb page.

It was easy to fill in the application for finance straightforward. I’m not very good with computers so I managed to do it 1010 excellent service.

We visited the shop at the metro centre Gateshead. And seen what we liked. But decided to go home and give it some thought. We did and ordered our coffee table on line using a discount code. Well happy.

We are in the process of exchanging a faulty sofa for a replacement and Terri was extremely helpful in making tge necessary arrangements. Thank you.

Sherrie who took the order was very clear, concise and knowledgeable on the product and available offers. She took down all the details first time without the need to clarify anything. It was a very stress free experience!

Joshua answered all my questions extremely helpful

Missing items in delivery. Been in touch several times but still waiting for it. Very unprofessional

I needed to amended my order I placed online. I emailed in asking to change my order, Dannielle was super helpful and changed this immediately for me. Great customer service, highly recommend.

Excellent communication by Aaron. Sorted out the issue and phoned me few times to ensure everything was in place between new order, collection and amending finance

My question was answered in a professional and timely manner without the long waiting for the answer

Was all good . Thankyou

Easy to place an order with a wide choice to chose from

Staff were so polite and professional (deliver staff Musa and Ingram)

Really easy to order online, would normally order through shop but found a 15% off code for bank holiday which made a big difference on an expensive purchase. Slightly disappointed that there is a delivery cost but that was easily covered by the discount.