Furniture Village - Lincoln Anmeldelser 

Gareth was Excellent, very knowledgable and had a good laugh thanks Gareth

So friendly and made the process super easy

Craig Roylance is a salesman for you to be proud of.
There when you want him, knowledgeable, friendly, not pushy and explains the product and how to test it in a helpful way.
10/10.

Curtis was excellant from the moment we walked in ...to leaving nothing was to much trouble very good representative full marks

Very helpful shop assistant

I purchased a sofa today 23/07/26. Craig the sales consultant who dealt with my purchase was attentive without being intrusive, he was very helpful and knowledgeable without being pushy. What I would describe as good customer service, which is very important to me. He is an asset to the company. Thank you Craig. 😊

If you want to browse furniture without feeling like you're being hunted on a safari, go see Phil at Furniture Village. Dead polite, super helpful, and completely let us test-sit sofas in peace without any high-pressure tactics. 10/10 customer service—thanks Phil!

The in store service was excellent The staff were very helpful at all times and made sure our requirements were met.

Furniture nicely laid out not all shoved together plenty of room to move around

Very helpful glad i went to furniture Village . Plenty of sofas and armchairs to choose from. No pressure. Lewis looked after us and went through everything could not be more helpful.

Good salesperson - visited twice before buying a bed, Curtis was our contact both times. Very helpful, personable and knowledgeable about all the products. A pleasure dealing with him.

The staff was very helpful and friendly and was very to with helpful advice

We found the salesman Gareth to be helpful, friendly and knowledgable about the bedroom furniture we were interested in, without being pushy. He explained the delivery process clearly and we were happy to make a purchase of a collection of furniture for our bedroom.

We were not pestered on entering the store but approached quietly and respectfully by a lovely man called Craig who gave us basic information to help with choosing our purchase. The whole experience was one of pleasure. We were treated with the upmost respect, not rushed and not encouraged to buy more than we came in for. Craig was a truly lovely man to do business with. A big thank you to him. The tea/coffee and cookies were a really nice touch. Highly recommend.

The store was well laid out and we were greeted as we entered. Once we needed advice a staff member was available and very knowledgeable making our purchase very easy.He also clearly explained the delivery process.

Helpful staff and quality products

The purchase was easy the sales manager was very helpful but did try and push insurance. The booking of the deleivery was easy and very flexible to my availability.
Communication day of deleivery good however, the delivery people have marked my walls in my front room and we cleared the room so they only had the sofa to sort. They left the house and my husband realised the legs of the sofa were not on the floor, he had to run to the door and call em back from driving off. There is no way they didn’t notice as it was the first thing I noticed when coming home, that the feet on the left hand side don’t touch the floor, they looked at it and move it but said they didn’t know. Apparently we are getting a call or an email so the delivery people said about it. This still hasn’t happened, the only correspondence I have had is the bill.
The sofa its self is nice but it’s very creaky like stairs in an old house not sure if that’s normal.

Over all ok but not amazing.

Excellent salesperson,Phil.
Good quality furniture.

I bought my sofa in October from the Lincoln store after moving into a new house. I bought the Emilia Standard U-Shaped Corner Sofa and was ‘thrown in’ some floor guard slides and fabric care kit.
The sofa arrived with a pull in the fabric and it took months to get fixed (they just sent a new cushion cover and it was left on my doorstep in a blue bag). That aside, the sofa is the worse sofa I have ever had!!! If you’re reading this DO NOT spend £1500 on it as it’s awful! I get pins and needles every time I sit on it as the sofa is lower than the stool so you can’t put your legs up. The material initially feels ok but after a while you realise it’s incredibly cheap and it already looks worn. My last sofa I bought elsewhere and it lasted 10yrs and is still going strong in my brothers house (I wish I had never changed). This one is only 6 months old and I am going to give it away as I’d rather sit on the floor. Their service is awful also and it takes ages to get anywhere. Oh and the floorguard glides are a joke. They are just stuck on to the bottom of the stools and fall off the first time you move them!!
If you’re reading this, go elsewhere and don’t waste your money like I have! Terrible.

After being messed around by SCS for over a year I went to furniture village hoping for a better experience. I went in on the last 2 days of the sale just to have a nosey and I did see a sofa I really liked, Lewis spoke to me and I said I would like to come back in 2 days he told me the price would be going back up by then but he would honour it if I came back on the day I said I was going to. He honoured that promise and I placed an order for the sofa I liked. Lewis was really nice, pleasant and helpful. If I had a bigger house I would go back for more furniture, maybe one day!!