Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

makes me re register every time 6+ times now. Now i just get error trying to register, no matter what I try. Beyond useless website

Virksomheden har svaret

Bedømt til 2 ud af 5 stjerner

Does anyone ever reply to the ads or turn up when collecting? There are registered charities who upcycle & collect in most boroughs. Got to be better than sitting around waiting for endless n... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

Good idea ruined by time wasters Posted all my white goods as moving to place with fitted goods received a message at 3am saying I'll have it if you deliver. Things went downhill from there people wer... Se mere

Bedømt til 3 ud af 5 stjerner

Absolutely perplexed by so many "timewasting" reviews on here. Only because I've tried several times to get Offers from freecyclers - I've sent messages online as well as email - but I never seem to... Se mere

Virksomhedsoplysninger

  1. Forening eller organisation

Oplysningerne kommer fra forskellige eksterne kilder

A nonprofit and globally local re-gifting and re-use network, each group is moderated by a local volunteer who keeps things flowing along. It's like a cyber curbside, or a family-friendly and scam-free Craigslist for free stuff, keeping good stuff out of landfills to the tune of 32,000 items a day in over 5,000 local groups. Find your local group on Freecycle.org and let the re-use and de-cluttering begin!


Kontaktoplysninger

1,7

Dårlig

TrustScore 1.5 ud af 5

249 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 62 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

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Bedømt til 2 ud af 5 stjerner

New site not as good as old one.

When replying to a mail from a freecyle member, the message has to be typed into a box one line high. The reply cannot be formatted, and if you forget and hit "enter" to start a new line the unfinished message gets sent.
Bring back the old version, much better.

15. juni 2021
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

New site is awful

New site is awful. I tried listing something 3 times, and it never was published. However, when I do a search for the item, I can see it. This new site is poorly designed and difficult to navigate. I will give up posting.

15. juni 2021
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

No need for any changes, especially for the worse..

Cant see any benefit whatsoever in the new layout..takes forever to load, then after only a few hours worth of postings, it wont load anymore. Cant look at a specific item, then go back where you were, it reverts back to the beginning.
it seems impossible to see any postings over a couple of days old..which is utterly useless, i had 2 items i wanted to email about, had to wait to get work schedule before answering ads so i would know when i was free...and now cant access them at all.
I've emailed the site twice now and got back a polite message each time, similar to the responses given on here, to just give it time..but both versions were available for long enough to see the pitfalls...and if not then , its certainly been long enough to iron out any 'teething 'problems' since...i'll give it a few more days then give up...which would be a real shame, ive had some great stuff from the site, and handed on some great stuff too.

14. juni 2021
Uopfordret anmeldelse
Freecycle-logo

Besvarelse fra Freecycle

Lucy,
Thanks for the input. The new site has been live two weeks and we're also glad to note that last Friday we rolled out a new individual post view that returns you to the spot you were at in the list. It's a pop-up window instead of a new page. Hope you like it. :-)

Bedømt til 1 ud af 5 stjerner

Freecycle despotic local moderators

Following my previous reviews on this site. After being singled out, bullied and victimised by a local group moderator after he broke Freecycle's most hallowed rule, I have now had my account closed again and have been informed by freecycle that I will not be allowed to join any freecycle group ever because I questioned the legality of this despot's actions. So the hierarchy have condoned the local group moderator and joined him in his victimisation. I should have been applauded for reporting the offending post and if the moderator had nothing to hide he wouldnt have minded an alert. I have been affected by this victimisation which has left me feeling vulnerable and anxious. Its a rubbish site anyway, quite literally. Most posts on there should read " can someone take my rubbish to the tip for me".

13. juni 2021
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Why change something that worked well ?

I can't think why you find it necessary to change the listing format. It worked well and it was so easy to see the photos and contact the donor. Now I can't find a way to see any photos and the listing is confusing and I personally find it difficult to read in that pale green colour you are using.
If things don't go back to 'normal' soon, I'm afraid I'm off to another site.. I really don't want to do this and I'm sure you won't miss me but if too many people think as I do, you could have a problem.

10. juni 2021
Uopfordret anmeldelse
Freecycle-logo

Besvarelse fra Freecycle

Thanks for your input! Don't give up! :-) First of all, photos will be included in emails in the next week or two (the new site has only been live for about a week so there are a few wrinkles still).

Secondly, unlike the old site, photos are visable on your main login/dashboard page, whereas on the old site, you had to open the post to even see if there was a photo.

Finally, the new site allows three photos instead of one and enables the poster to turn the photos upright -- all things the old site did not offer.

So really you just have to wait a week or two and you'll get your photos in your emails too (and we are removing the light green font that appears on some email clients). But, hey, we are a charity and there is plenty of trash to treasure to go around so *wherever* you regift your used items is a beautiful thing.

Gift on! :-)

Bedømt til 1 ud af 5 stjerner

Bad idea please revert back to old layout else support will dwindle.

Whoever at freecycle thought of changing the format of the website does not have the idea to deal with it. He/she should be listening to people here. The site now allows people to look at only a few posts of combined 5-6 membership areas in one opening screen, which means you get to see, at best only one or two posts from each area/town you are member of. This will be cause the demise of freecycle as people move away. I dont feel like opening and browsing anymore, purely because it is such a pain.
I would request freecyle.org moderators and those who manage it to seriously consider adopting back the old format.
It they dont go back to old format, then unfortunately I will remove it and cannot support it any longer.

7. juni 2021
Uopfordret anmeldelse
Bedømt til 3 ud af 5 stjerner

Usable on mobile, message threads confusing

Pleased that the redesign now makes the web pages usable on a mobile. However when using both email and the site to respond to messages I am struggling to relate emails to website message threads. Could the thread id be shown on the site message pages maybe?

4. juni 2021
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Website changed for the worse

Website changed for the worse
I agree with so many others on here. What was a really simple and clear to use website has been butchered. I've used it a lot over the years and as I've been clearing my mother's house have checked the 'wanted' page almost daily. The new browsing experience is awful and I certainly won't be using it so much.

4. juni 2021
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

I have Irlen Syndrome - new font colours and lay out are diabolical

I have Meares-Irlen Syndrome (also known as Visual Stress/Scotopic Sensitivity) the new site font colours 'very pale green on bold white' are a nighmare to try and focus on. I can't be alone in this, whether other Freecycle members have the same condition, or dyslexia, or even perfect eyesite. What was the rationale behind the choice of colours, fonts, and lay out? It is appalling, and very discriminatory to those with eye conditions or sight problems, I can't imagine the distress of those with cataracts, and macular degenerative conditions - mostly by those who are already marginalised or forgotten about by society -
Bold black on a coloured base was fine.
As for when typing in your offer/wanted details description Freecycle have not put a note above the box stating to only use your keyboard 'Return' key when finished - I automatically use it when wishing to start a new line of text and to make my advert clearer to understand. Instead you present a small box, that appears to limit the sentence length - it is not clear that you are to keep typing your whole advert in one long stream.
Incurring multiple headaches and nausea everytime I open an email from Freecycle is going to undo the good that has been acheived by this international community hub. It must be very difficult to read arabic, chinese, or other language fonts in pale green. Please Freecycle go back to the former layout instead of isolating and losing the army of people reducing landfill.

3. juni 2021
Uopfordret anmeldelse
Freecycle-logo

Besvarelse fra Freecycle

We are aware of these issues and we've begun working to resolve them. We've already begun eliminating gray on beige/white text and bright green is on the to-do list as well, as is the reply box issue. It's always challenging rolling out a completely new site and some issues like this inevitably come to the fore. Thanks for pointing this out.

Bedømt til 1 ud af 5 stjerner

Deleting membership

Can’t understand why the site has changed. Not bothering with them anymore. I’m sure I’m not alone. So will be deleting. Believe charities will benefit.

28. maj 2021
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Two steps backwards.

Ugh. I completely share the views expressed by other users that the new online format is much less user friendly. It's clunky, slow to load pages, and a handful of adverts takes up far too much space on a mobile phone screen. I don't have the latest smart tech or a fast broadband connection and I sure many other users don't either.
The old site allowed you to quickly scan a list of ads for items of interest, without the need for an image front and centre. You got the image AFTER clicking on the description or by asking the advertiser to email one.
Searching for items that were advertised more than a couple of days previously is a complete waste of time. They've long gone, otherwise they'd have been re-advertised, and why say there are scores of matches to a particular search term but then only allow you to view a fraction of them. Frustrating!

27. maj 2021
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

New website is a step backwards

As many others have pointed out, the new website is a definite step backwards, the most important thing should be ease of use and clear layout, no 'new features' are needed, the old site worked perfectly well and was easier and quicker to navigate.

27. maj 2021
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Annoying,what was wrong with the old style

Receiving digests from freecycle,try to open,with new site they won't open,so bloody annoying in this day and age should be so simple.

26. maj 2021
Uopfordret anmeldelse
Freecycle-logo

Besvarelse fra Freecycle

We just rolled out our entire site re-do yesterday. It's quite a big deal for us and has a lot of improvements in it like "alerts" by category and online conversation tracking with items posted. If there is a technical issue like you appear to be facing, we'd like to know the details like what browser, computer, software you use so that we may fix/address the issue. Issues like this are to be expected with such a huge re-do of the site but we apologize for any inconveniences you are experiencing. Please write help at freecycle dot org and let them know the details if you could so we may improve on our charitable nonprofit website for you and for other members globally. Thanks!

Bedømt til 1 ud af 5 stjerner

The new design is a problem.

The new design is a problem.

Firstly the low contrast mid green text is a disaster for people with sight problems. Did anyone take any advice on accessibility issues of was it just "Oooh, nice pretty colours"?

Secondly, I receive daily or more emails, some of which are new design and I can't turn off. The old better design showed all 25 listings on the email preview screen and I could quickly scan the lot. Now I have to scroll down through lines of space and low contrast text.

TL;DR

Sorry, you lost a regular user. Maybe I'll check in once a week or so or when I put something up for donation.

Meh.

25. maj 2021
Uopfordret anmeldelse
Freecycle-logo

Besvarelse fra Freecycle

We are editing the color contrasts from the opt-in beta site. We have indeed found that some ESPs portray the colors in low-contrast hues. Secondly, you may, as a member, choose to receive daily digests or individual emails in your settings. The digests are currently still in the old format and have not changed (also on the beta site). You may also, at any time, click on the hovering "question mark" if you need help changing any of your settings. Thank you for your input. Sincerely, Deron Beal

Bedømt til 1 ud af 5 stjerner

A Great Website Broken!

I used to be a regular on freecycle, not only getting useful items but passing on many things that I no longer use for others to enjoy.

Like so many others on here I hate the new website! It's almost impossible to describe how much without swearing!

I have given it time but the old version that offered a simple list that you could click on to see the picture of anything interesing, easy interface and user friendly way of looking at, and offering unwanted possessions or getting things.

I DON'T WANT TO SEE PICTURES OF EVERYTHING, ESPECIALLY STUFF THAT HAS ALREADY GONE!!!! Why would anyone think that was a good idea?

Please turn the old site back on so we can use it again, in it's current state it's a horrible experience and is so user hostile that I have regretfully resorted to dumping stuff into landfill! A lot of things!

The beta website was useless and I managed to use the original for a short time but now forced down the new one I hardly visit the site. Had a look today to see if they have taken onboard what the users are saying but no, it's still the cr*p version!

Very sad as this was a great and helpful website, ruined for no good reason!

Freecycle, if you read this review PLEASE put the old website back up and admit the new idea has not worked and was a MASSIVE mistake!

20. maj 2021
Uopfordret anmeldelse
Freecycle-logo

Besvarelse fra Freecycle

It would appear from your input that you opted into testing our new beta website. As such, thank you for your input. You may reverse this decision by removing any cookies for Freecycle.org in your browser and then choosing "Return to old site" when the modal pops up for you. Sincerely, Deron Beal

Bedømt til 1 ud af 5 stjerner

No longer works with new software

If it works don't fix it, because now freecycle just doesn't work!!!
Freecycle is a Brilliant concept, was so easy to use and worked a treat. They have now updated it and it kicks you out back onto the old site, which then kicks you out to the new site. So annoying and was clearly never tested before implementing

I've lived in the UK for ever, use Vodafone in the UK as my service provider and never had a problem with the site until recently, the old and the new. Tried it on 2 separate phones and a laptop!
Switched to another site now that works and won't be coming back to Freecycle!

As I said, if it works, don't fix it!!!!

4. maj 2021
Uopfordret anmeldelse
Freecycle-logo

Besvarelse fra Freecycle

We are in the process of beta testing our new website. Members may choose to try out the new/beta site or to remain with the old site for now (but not yet in the UK).

Based on your username "Cheekychap" I'm going to go out on a limb and venture a guess that you are in the UK where we haven't even begun making the beta site an option yet for members.

This means that you are likely using a VPN or your ISP server is not in the UK and would indeed "confuse" the beta site into thinking you are not in the UK and it would provide you with the option to use the beta site even though it's not ready for the UK yet.

You have two options:
a) Wait a week or two and the new FC3.0 site will be ready for the UK and live there as well, or

b) Clear out your cookies for Freecycle.org and choose "return to old site" and give that a go. It's a very small percentage of members who have IP addresses which don't match their countries but it looks like you are one of them.

Sorry for this temporary issue. But, if you hang in there for another week or two, you'll get access to a pretty nifty new site which we truly hope you'll like.

Thanks,
Deron

Dette er Trustpilot

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