We have just had a new kitchen from Frank Key and are really impressed with the quality. Both Ben and Graham from Complete Build were great, helpful and patient whilst we chose the best combination of... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Excellent service from Stephen in Daybrook. His advice and knowledge from the design, layout and choice of kitchen units and worktops was very helpful and professional. He was very patient and was qui... Se mere
Virksomheden har svaret
Great service delivery day as requested , unfortunate vehicle broke down at my address crane blew hydraulic pipe. Had already delivered 2 out of my 3 bulk bags but couldn’t drop the last until fol... Se mere
Virksomheden har svaret
Fantastic help from Steve at Frank Key Kitchens, Daybrook Arnold We can’t praise Steve enough for the brilliant support he gave us when planning our new kitchen. He really took the time to explain th... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Frank Key builders merchants offer a wide range of building supplies throughout the UK to the Trade & DIY enthusiast. You can find the building materials you need online, available for collection or delivery. See our low prices! If you need the right equipment hire online from our wide range of plant & tool hire.
Kontaktoplysninger
Portland Street, NG5 6BL, Daybrook, Storbritannien
- 01159208208
- www.frank-key.co.uk
4,7
Fremragende
757 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 85 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Selling second hand materials as new
Collected insulation panels and didn't notice how obviously second hand they were. Dented and warped.
Customer service offered a refund. Not much use when you consider the wasted time, and travel costs.
They made me look like an idiot because I didn't inspect the boards when I collected them.
They weren't even a good price, should have got my act together and bought online and save me the time, effort and money.
So disappointed. I think that is probably the last visit to Frank Keys in Daybrook Nottingham.
1. februar 2025
Uopfordret anmeldelse
Besvarelse fra Frank Key
Dear Mr Kruft,
Thank you for taking the time to provide your feedback regarding your recent purchase from our Daybrook Nottingham branch.
Firstly, please allow us to apologise for the disappointment and inconvenience you experienced. We take pride in ensuring the quality of all the products we stock, but occasionally, items like the insulation panels you received can become squashed during transit or storage. However, we must assure you that these products were not second-hand. While the panels might have appeared damaged, their structural integrity remains intact, however an additional panel might have been needed to cover the area you had.
We understand the frustration caused by the condition of the materials and any inconvenience it brought to you. While we were happy to exchange the panels for you, we also offered a full credit for your purchase. We do appreciate, however, that this doesn't compensate for the time, effort, and travel costs involved.
To address this further and thank you for your candid feedback, we would like to offer you a 5% off voucher to use on your next purchase in-store.
How can we make your next visit more satisfying and worthwhile and make the 1 star into a 5 star?
Please feel free to reach out to us directly via email or phone to share any additional comments or concerns. We hope to have the chance to welcome you back to Frank Key and show you the level of service and quality we strive to provide.
Best Wishes
Frank Key
Great company. Lovely staff and excellent customer service.
We have used Keys a few times in recent years for some building projects and we have always been impressed with the products and service they provide. The staff are excellent and a pleasure to deal with. They go the extra mile to ensure everything is ok and that the customer is 100% happy. Here is just one small example...Keys supply radiators from The Radiator Company and we have recently had to have one replaced while under warranty. Once I'd contacted Keys, they handled everything very efficiently and within a week we received a replacement. No fuss, no hassle and regular updates. Excellent customer service from all involved.
If ever we have any more building work done I have no doubt Keys will be involved and I would highly recommend them to anyone.
31. januar 2025
Uopfordret anmeldelse
Besvarelse fra Frank Key
Thank you for the lovely review and recommendation.
Great experience getting a new kitchen!
Had a great experience with Frank Key (Arnold Nottm branch)! Ben Roberts was incredibly helpful and knowledgeable, advised me on what would suit my space and designed the whole new kitchen perfectly. The materials are high quality, value for money and exactly what I envisioned. With the help of Rich fitting the kitchen, it was sorted in no time with surprisingly little to no mess and no hassle. Overall would really recommend Frank Key kitchens to anyone!
7. januar 2025
Uopfordret anmeldelse
Besvarelse fra Frank Key
Thank you so much for the fantastic feedback, we'll be sure to pass this on to Ben and his team.
Frank Key scaffold hire - recommended
Frank Key was considerate of where the scaffolding tower we hired was to be used and provided it with clean wheels, so that the floor of historic building would be protected.
It arrived and was picked up as scheduled and receipt was sent promptly.
Everything was straight forward and efficient and we would definitely use Frank Key again.
7. januar 2025
Besvarelse fra Frank Key
Thank you for a great review, glad we were able to provide a service you were happy with.
Best customer service in uk
2. januar 2025
Besvarelse fra Frank Key
Wow, that really does make us very proud indeed. Thank you for your custom.
The site staff at Ripley site were nice…
The site staff at Ripley site were nice enough but had no idea what I had ordered for click and collect even with a text confirmation reference number. However this was only a minor wait and was over the festive period so top score for frank jet being open as most building supplies were shut. So only improvement would be a more seamless online to store ordering process.
29. december 2024
Besvarelse fra Frank Key
Thanks for the feedback Mark, glad were able to accommodate your order.
Besvarelse fra Frank Key
👍
Excellent service as usual and nice…
Excellent service as usual and nice friendly driver
26. november 2024
Besvarelse fra Frank Key
Thank you for your order.
The delivery drive was very helpful
The delivery drive was very helpful. 5 stars to him👍 Also delivery was very prompt from placement of order.
24. november 2024
Besvarelse fra Frank Key
Thanks for the great review 👍
I'm Happy
Goods delivered two days earlier than expected which was good as I was able to start the job early. However the insulation material that I had ordered was wet which did mess things up slightly. 1 star deducted for that!
28. november 2024
Besvarelse fra Frank Key
Apologies for the issue with the insulation. Thank you for your order and we do hope you will try us again in the future.
Good experience
Only giving it 4/5 as I had some difficulties with the website ... but other than that everything was great.
30. november 2024
Besvarelse fra Frank Key
👍
Delivery promise achieved.
The website promised same day delivery, if I ordered within the next 30 minutes......2 hours later, the delivery was on my drive!
26. november 2024
Besvarelse fra Frank Key
Glad we could accommodate and thanks for the order.
Excellent customer service
Excellent customer service. I needed to change the collection time I was able to speak to someone who was very helpful.
31. oktober 2024
Besvarelse fra Frank Key
We'll always help where we can. Glad things ran smoothly and hope to see you again soon.
Very happy with the service you…
Very happy with the service you provided. Lois was very helpful and sorted out my query .
I would definitely recommend Frank Key .
Rashnita.
13. november 2024
Uopfordret anmeldelse
Besvarelse fra Frank Key
Thank you for your feedback, I'll be sure to let the guys know that their help was appreciated.
Best merchants by far
Always deliver promptly and drivers happy to load out where u need it
28. oktober 2024
Besvarelse fra Frank Key
👍
Easy to order
Easy to order , timber is great quality, delivery drivers very helpful , highly recommended
28. oktober 2024
Besvarelse fra Frank Key
👍
Excellent delivery service always on…
Excellent delivery service always on time and easy to book on line
2. oktober 2024
Besvarelse fra Frank Key
Thanks for the review, we will try for 5 stars next time 😉
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