Excellent service from Stephen in Daybrook. His advice and knowledge from the design, layout and choice of kitchen units and worktops was very helpful and professional. He was very patient and was qui... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
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Se, hvad kunderne siger
Great service delivery day as requested , unfortunate vehicle broke down at my address crane blew hydraulic pipe. Had already delivered 2 out of my 3 bulk bags but couldn’t drop the last until fol... Se mere
Virksomheden har svaret
Fantastic help from Steve at Frank Key Kitchens, Daybrook Arnold We can’t praise Steve enough for the brilliant support he gave us when planning our new kitchen. He really took the time to explain th... Se mere
Virksomheden har svaret
Brilliant company to deal with, used their Somercotes branch a few times lately for bags of 10mm chippings. Price is good, and the delivery drivers are always friendly and nothing is too challengi... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Frank Key builders merchants offer a wide range of building supplies throughout the UK to the Trade & DIY enthusiast. You can find the building materials you need online, available for collection or delivery. See our low prices! If you need the right equipment hire online from our wide range of plant & tool hire.
Kontaktoplysninger
Portland Street, NG5 6BL, Daybrook, Storbritannien
- 01159208208
- www.frank-key.co.uk
4,7
Fremragende
756 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 85 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
hired an Ali tower for 2 days from this…
hired an Ali tower for 2 days from this company they took £300.00 deposit which I though was reasonable but for 2 days hire they charged me £260.00 which is extortionate, I wouldn't recommend this company to any trades person as soon as they have your money you don't have a leg to stand on who charges 260.00 for 2 days hire when its 160.00 for a weeks hire scammers and thiefs
17. april 2026
Uopfordret anmeldelse
Besvarelse fra Frank Key
Thank you for taking the time to leave a review. We're sorry to hear about your experience and the concerns you have about our pricing.
The weekly hire rate for the tower is indeed £160, but this does not include the delivery and collection charges. Which was discussed prior to the hire.
We've tried to contact you to discuss this further but haven't been able to get through. Our manager, Mike, will try calling you again to clarify the charges and ensure there hasn't been a misunderstanding or an error on our part.
We value your feedback and hope to resolve this with you soon.
Excellent delivery driver
Excellent delivery driver. Colin was exceptional after 4 previous failed deliveries from other companies Colin ensured our items were delivered. Great care and attention.
16. april 2026
Uopfordret anmeldelse
Besvarelse fra Frank Key
Thank you Abby, for your fantastic review! We're so pleased to hear that Colin provided you with exceptional service and ensured your items were delivered. We'll be sure to pass on your kind words to him. We appreciate you taking the time to share this with us
Excellent customer by Raj
Excellent customer service and account management provided by Raj at Frank Key Daybrook. He consistently ensures that material issues are resolved efficiently and that any problems are handled with effective solutions.
3. april 2026
Uopfordret anmeldelse
Besvarelse fra Frank Key
Thank you for your fantastic 5-star review! We'll be sure to pass on your kind words to him and the team. Enjoy your weekend.
Missing Items & Being Lied To
I placed an online order on 31/03 for delivery on 02/04. Upon delivery, I discovered the Shield Anchor Bolts were missing. These were vital for the job, meaning my entire project had to be put on hold when I wanted to complete it this weekend.
I called the branch within 10 minutes of delivery. Initially, I was told the items weren't on my order; after I insisted they checked again, they admitted the items were there but blamed a "system error" for not sending them to dispatch. I was promised a call back the following day (Good Friday) as she needed to look into this. When I stated that I needed these parts to complete the work this weekend, the staff member confirmed they were open Friday and Saturday and that I would be contacted.
It is now Sunday evening. I have received zero phone calls and zero emails. I am still missing the parts I paid for and have received no refund. Extremely disappointed with the lack of accountability and the failed promised follow-up.
2. april 2026
Uopfordret anmeldelse
Besvarelse fra Frank Key
Thank you for your feedback, and we are very sorry for the issues you experienced with your order and the lack of follow‑up afterwards. We fully understand how frustrating this would have been, especially as the missing items delayed your project.
We have since contacted you directly to apologise and resolve the matter. Your feedback has been taken seriously and the issue has been escalated internally to ensure improvements are made and future customers do not experience similar problems.
Thank you for bringing this to our attention, and once again please accept our apologies for the inconvenience caused.
Colin was absolutely fantastic with our…
Colin was absolutely fantastic with our delivery on 4th April. I have ms with elderly mother in law and we needed as close to job as possible. He went above and beyond to get our delivery into the garden which was a massive help to us. Such a lovely kind gentleman, thank you so much. Shaun
4. april 2026
Uopfordret anmeldelse
Besvarelse fra Frank Key
Hi Shaun, thank you so much for taking the time to leave this wonderful review. We're delighted to hear that Colin could provide such great service and go the extra mile to help you and your mother-in-law. We'll be sure to pass your lovely comments on to him and his manager. Thanks again
Delivered today by Colin
Delivered today by Colin , noting was too much trouble and put the items where we wanted with no hassle, excellent friendly service provided , highly recommended suppliers and will use again in the future with no hesitation
2. april 2026
Uopfordret anmeldelse
Besvarelse fra Frank Key
Thank you for the wonderful 5-star review! Colin does a fantastic job and is a valued member of our team. We will be sure to pass on your kind words. Look forward to serving you again in the future
Besvarelse fra Frank Key
Thank you for the 5 star review.
First time I have used the online…
First time I have used the online booking process and it was a breeze. Bags of decorative stone and soil arrived within the delivery window.
The driver, Colin, was really helpful and professional and was able to drop the load exactly where I wanted it, with no fuss. Thank you
1. april 2026
Uopfordret anmeldelse
Besvarelse fra Frank Key
Thank you for the fantastic 5-star review! We'll be sure to pass on your kind words to Colin. He's a valued member of our team. We look forward to serving you again soon
Website was easy to use
Website was easy to use, however the live chat in the app on iOS doesn't seem to work great - I messaged to find out what time my delivery was supposed to come as it was down for AM delivery and I had somewhere to be in the afternoon - chat seemed to show the operator typing for ages but no message ever come through. Ended up having to close the app and start a new chat session then I managed to get a reply. Delivery ended up arriving late at around 1:30pm
However, the delivery driver Colin from the Somercotes branch was excellent and I cannot praise him enough, he explained the reason for the delay and managed to get the bags unloaded exactly where I wanted them (despite not having the best access), top man!
26. marts 2026
Uopfordret anmeldelse
Besvarelse fra Frank Key
Thank you for taking the time to leave us a 4-star review.
We're glad to hear you found our website easy to use and that Colin did a great job. We'll be sure to pass on your kind words to him!
Sorry to hear about the issue you experienced with our live chat and the delay in your delivery. We appreciate you bringing this to our attention, and we'll look into the chat functionality to ensure it works smoothly for all our customers.
Thank you again for your feedback. We look forward to serving you again soon.
Difficult access delivery
Simon at somercoates branch always makes the ordering process is easy as possible and providing competitive quotes on materials. Delivery came today and access is very tight. Rob managed to manoeuvre the wagon where no others have. After assessing the difficult route he managed to get the materials on site safe and efficiently, which made our job a lot easier.
19. marts 2026
Uopfordret anmeldelse
Besvarelse fra Frank Key
Thank you for the fantastic 5-star review! We're thrilled to hear about your positive experience with our Somercoates branch.
We'll be sure to pass your kind words on to both Simon and Rob. Thanks again for choosing us, and we look forward to working with you again soon
Brilliant driver even though the truck…
Brilliant driver even though the truck was playing up driver was Colin
16. marts 2026
Uopfordret anmeldelse
Besvarelse fra Frank Key
Thank you for the fantastic 5-star review! Always great to hear when our drivers provided a brilliant experience. We'll be sure to pass your kind words on to Colin. We appreciate your patience and look forward to serving you again soon
Fantastic service from Stephen
Fantastic service from Stephen. We wanted to add a 2m x 900mm breakfast bar to a 12 year old kitchen and Stephen was able to match the base units and worktop exactly, to allow the whole lot to look original. Everything required for the install arrived when he said it would and we are very happy with it post installation.
Thanks Stephen!
Lee & Liz
9. marts 2026
Uopfordret anmeldelse
Besvarelse fra Frank Key
Hi Lee and Liz,
Thank you so much for your fantastic 5-star review! We are thrilled to hear how happy you are with your new breakfast bar.
A message from Stephen "It was a pleasure to help you find the perfect match for your existing kitchen, and I'm so glad everything came together to look like it was always there."
Enjoy your updated kitchen!
Besvarelse fra Frank Key
Thank you for the 5 star review.
Extremely fast delivery & a great price.
27. februar 2026
Besvarelse fra Frank Key
Thank you for the 5 star review.
Besvarelse fra Frank Key
Thank you for the 5 star review
Great service From Colin
Great service From Colin
Made the job a lot easier for us.
5. marts 2026
Uopfordret anmeldelse
Besvarelse fra Frank Key
Thank you and we will pass the comments on to Colin.
Besvarelse fra Frank Key
Thank you for taking the time to give us a review and making it 5 stars.
Pleased with product, ordered more!
Pleased with the 4-10 mm washed gravel, reasonable price and good customer service. Would have given 5 stars but TPN delivery eta kept being put back, made planning the day difficult. Driver however was very helpful in where to deliver load.
2. marts 2026
Besvarelse fra Frank Key
Thank you for taking the time to leave a review. We're glad to hear you were pleased with the gravel and our customer service.
Sorry about the delivery ETA issu. We will pass this feedback on to improve their service including their helpful driver. Have a lovely weekend.
Five star review
Excellent driver as normal that deliver to us from frank key. Five stars all the way.
22. februar 2026
Besvarelse fra Frank Key
Thank you. Have a lovely weekend.
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