Fox And-sons Anmeldelser 

I don't know who they get to deliver their leaflets but they leave them hanging out of the letterbox, clear indication that people are out and puts the home at more risk of break in. it's just unprofessional.
needless to say the leaflet went straight in the bin.

Staff were friendly but just a bit useless. Kept on saying stuff would be sorted but never did, had to rely on just the landlady due to no help from them. Even till the last day it was a challenge to even get my holding deposit back, they kept on saying "it was with the finance team", delays taking around 2 months and had to even get the holding deposit company involved to get them to take the money and retrieve it off them. This was after we agreed it would be returned within 10 days and after the landlady said the property was fine and we could have the full amount back. Just be aware anyone who chooses to go with them it will be a challenge to get even pennies off them. Targeted at Southampton branch.

Excellent throughout the whole process from marketing, identifying buyers, communications and securing sale. Excellent offer negotiators. Highly recommend Thomad and Jack

Never got back to me in 2 weeks. Called their office 3 times a day for a week, called their poole branch and was told I’d be called back. I also emailed, never got back to me suddenly seen the property I liked gone off market.

0 communication

Fox and Sons Langley- Disappointing experience. In my experience, my offer was not passed to the vendor for approximately a week after I submitted it.
I had to chase them to get a response, to be told two other people were dealing and they would get back to me, they did not I had to chase again and was told they didn’t realise it was my official offer even though I spent thirty minutes in total to them and the reasons why I was submitting that offer! I was subsequently told that the vendor had “chewed their ear” about the level of the offer, and I was left feeling that I was being held responsible for the vendor’s reaction.

I was also disappointed that concerns and defects I had raised during the viewing did not appear to be acknowledged in the same way afterwards, being told that vendor said they did not exist, I felt dismissed and gaslighted

From my perspective, I would have expected the offer and the information I provided about the property to be communicated promptly and accurately, and for the agent to provide appropriate advice to their client.

Unfortunately, based on my experience, I would not choose to use this agent again.

Absolutely disgusted at the way this company treated my son and his fiance. They had put a holding deposit on a flat and through no fault of theirs the landlady withdrew the flat and Fox and Sons refused to give them back their holding deposit. They could not afford to lose that money.
This is warning to anyone who is thinking of using Fox and Sons

I recently visited Fox & Sons in Taunton to purchase a Victorian terraced house in the town. From start to finish Millie and Peter and his team were very professional and super friendly. The sale went through in only a few months, even though I had to renegotiate a new offer after having a survey done.
Peter kept me fully advised at every step of the purchase and I would happily recommend him and his local team to any prospective house buyers.

My experience with Fox & Sons Peacehaven has been appalling, and I would not trust them with the purchase or sale of a property again.

We were purchasing a property marketed as a three-bedroom home, with the third bedroom being a converted garage. I specifically asked whether the conversion had been done properly because we had experienced a similar issue with a previous property years earlier and I wanted to avoid exactly the same situation happening again.

I was given a clear, unqualified reassurance that the conversion had been done properly and was “above board”.

I was not told that this was simply information supplied by the vendor. I was not told that it had not been verified. I was not told that there was any uncertainty, nor that I should confirm the position before proceeding. It was presented to me confidently as an established fact.

Had I been told the true limits of the agent’s knowledge, I would have treated the matter very differently. In reality, I would not have offered on the property without first establishing the position and most likely would not have offered at all.

Instead, I relied on what was presented to me as a factual assurance and subsequently lost approximately £1,200 in mortgage and conveyancing-related costs.

The situation then became even more extraordinary. After we had already progressed with the purchase, we discovered that the supposed third bedroom had been converted back into a garage. We required a three-bedroom property and simply could not proceed with a two-bedroom home.

I also retained screenshots showing that the property continued to be advertised as a three-bedroom property after the issue with the conversion had become known and after we had withdrawn. In my view, that speaks volumes about the approach being taken to the accuracy of information presented to prospective purchasers.

The complaints process was no better.

I made a formal complaint to the branch and received no acknowledgement at all. I had to chase to find out whether my complaint had even been received. I also received no acknowledgement of our withdrawal and had to chase that as well simply to establish whether it had been recorded.

When the branch manager eventually responded, I found the reply dismissive, defensive and deeply unprofessional rather than a genuine attempt to engage with what had happened.

The wider complaints process also required chasing, as did much of the communication throughout the purchase. At times, I honestly felt like I was dealing with disengaged teenagers rather than a professional estate agency.

Perhaps the most disturbing part of the whole experience came afterwards.

Shortly after my complaint was escalated, the agent I had complained about viewed my personal social media stories.

She does not follow me. She is not a friend or social-media connection. We have never had any personal relationship whatsoever. My only connection with her is through Fox & Sons.

I have retained a screenshot clearly showing that she viewed my stories.

This was therefore not an existing social-media connection simply seeing something I had posted. Somehow, the agent I had made a formal complaint about came to be viewing my personal account despite having no relationship with me outside of her professional dealings with me.

Given that she knew my full name through Fox & Sons, I found this profoundly inappropriate and extremely unsettling.

I find it deeply concerning that an employee I had made a formal complaint about was subsequently viewing my personal social media content. It has left me seriously uncomfortable about the boundary between information she knew about me through her professional role and her actions outside that professional relationship.

Even after all of this, Fox & Sons continued sending me marketing communications, including attempts to persuade me to sell my own property through them.

The lack of awareness is staggering.

My complaint throughout has been incredibly simple: if an estate agent is relying on information supplied by a vendor, they should say so. There is an enormous difference between saying, “the vendor has advised us of this” and presenting information to a buyer as though the agent knows it to be established fact.

That distinction matters when people are making decisions involving hundreds of thousands of pounds.

This experience cost us money, caused considerable stress, involved poor communication and complaint handling, and ultimately left me deeply uncomfortable about the conduct of the individual agent involved.

Fox & Sons have completely lost my trust.

I would not buy through them, sell through them, or recommend them to anyone.

Leah from the Waterlooville branch has been absolutely excellent so far in my journey of moving she has explained everything in so much detail and has so much knowledge in what she does. She is calm polite and very friendly I would highly recommend her services to anyone

I asked fox and sons to come a do a valuation of my late father’s property. I have then been phoned 20times since asking if they can put the property on the market for me. I asked them politely to not phone me any more as it’s on the market with a different estate agent and to take my details of the system. They said they would I have since then received 5 other phone calls from them and each time been told they will take my of the the system. I have had three calls since and each time I have asked not to be phoned and they keep phoning me. It’s getting to the point of harassment now. I would stay clear. They clearly don’t listen to peoples wishes and feel it’s ok to continue to phone someone when they have been asked not to. If only they put the same amount of effort into selling a property ( they had my old house on the market two years and had about three people for viewings.
STAY CLEAR

Booked a valuation with Crewkerne office representative came out and said she needed to do more research 1 week later have still had no valuation or contact would avoid at all costs

Gosport. Pushy agents who will get a sale at any price including coming to your property without notice, walking through the grounds to the back door and scaring you to get you to accept a lower offer. I wish we hadn't been tricked into going with them as they offered success via a " boxing day" campaign and their "extensive" data based. Both yield nothing but low offers.

I have kept an excellent record as a tenant in my previous homes. My experience with Lauren and Binal at the Fox & Sons London Road Southampton was a very terrible one as both representatives kept lieing at every point. At some point I stopped taking verbal communication from them except through emails just to have a proof. They were unprofessional and dodgy in picking calls,so I started to call the sales unit to help put my call through to the lettings unit. Please avoid letting agents of the sort. To before warned is to before harmed.very unprofessional staff, very poor communication.

Thank you

I highly recommend Fox & Sons Eastbourne. We dealt with David, and I can honestly say he was very efficient and handled all of my enquiries with ease throughout the entire process of renting a house.David communicated with us every step of the way, which we are very grateful for. His professionalism and support made the whole experience smooth and stress-free.

As a letting agent they were rather greedy in keeping back much of the deposit
As estate agents they weren't particularly on the ball and advertising properties as available after they had gone off the market

The estate agent that came to value my property needed more customer experience. He asked very intrusive questions, was rude about other estate agents valuations, was very pushy and I felt I had to be firm when I said I am only wanting a second opinion, not for them to market my property. I asked not to be contacted by them and I would be in touch if I needed their services. In the weeks following, the decision was made for me not to use them as I was contacted via telephone at least twice a week, pushing me to put it on the market with them when all I’d asked for is a valuation. When I asked multiple times to be taken off their contact list, the message clearly didn’t get through as I was contacted a further three times after this. No voicemails were left - just missed calls from an unknown number.
When I explained my frustrations, they were far from understanding and got defensive. I will not be using this estate agent nor recommending it to anyone.

Slammed the phone down on my father when he was enquiring about a Peacehaven bungalow and was asked if his property was on the market. When he said "Not yet" the agent simply hung up. Serious buyer turned away by this agency. Would reconsider if you are thinking of listing your property with them.

⁷I would give 0 if I could. Terrible experience with fox&sons London Road Brighton. We had our house advertised with them for bearly 6 months. We had 3 viewings & 10 cancellations, however, when you looked, they claimed we had 13 viewing. Our biggest mistake was to go with them. Totally unprofessional photos. We changed the agent and within a week we had 4 viewing & one offer!! Additionally, when we left this agent, they carried on advertising our house without our permission with a new price!! Dispute both written & verbal communications! Totally unprofessional. We should have read the reviews and avoided them at all cost!! So far we have had 2 offers and might have the final offer soon.

I went into Fox and Sons on church road today to ask for some advice. The staff in there were very friendly and helpful. Would recommend 😀

At the valuation it was all sunshine and smiles with ,Buyers marching to my door I WAS TOLD ,
As soon as the sign went up SILENCE.
A month later Not one viewing No communication , Sibi emailed and said if this doesn't pick up I'll apply to revoke the contract,
Just 15 minutes later A notification appeared ,"You have a viewing"
Bullshit, They just got an ex colleague of friend to visit on a day I had not chosen for viewings and the escorted viewing option was a sham because the agent turned up 20 minutes late After id shown the person around .This shambles was to make the threat go away , They then called me and advised me to lower the price Into the next lower bracket and it would creat huge interest .
Bullshit Nothing For another month ,
A phone call from them put if the blue Arrived And the cheeky bastards wanted me to lower the price again .
So I stayed there and then I want out of this contract for complete failure on your side ,without any penalties for earl closure ,And if you don't agree I'll take this to the ombudsman.
10 mins later, That's ok the contract is void no penalties .
So now all I need is for them to come and get there bloody sign of my garden , I'm not advertising their shit company for free.
Avoid fox's like the bloody plague.
Total wankers