Footlocker Anmeldelser 

Returned a pair of trainers for a refund. After chasing to find out when the refund would be paid they have said the trainers weren’t in the box and were not refunding!
Do not shop here!!

if i could give 0 stars i would,spent nearly £150 on a pair of hoka trainers for my lad,kept the receipt within 20 days the sole had literally come apart on the heel,notified footlocker customer services with pictures etc,told to return to store,returned to store to be told they were scuffed and we could not have a full refund just swap for something else,footlockers return policy is an absolute joke,as is their customer service both in store and on line,will never ever buy from there again, AVOID footlocker telford betty manageress as useful as an ashtray on a motorbike

Absolutely awful service it has gone on for months. I just wanted my money back. Item arrived at warehouse yet they’ve disputed it. Tried every possible way to resolve the issue. In the current situation you’d think they’d value a loyal customer. I will never ever shop with them ever again. Left me out of pocket. They will never take accountability and make you go back and forth. Disgusting service non empathetic replies. DO NOT Shop with them go to JD sports instead!!!

Order number: 31900440246571395136 — New Balance trainers (Beigetan-Beigetan)
Invoice: OBS16254391 (Paid 8 August 2025)

I paid Foot Locker on 8 August 2025. As of 19 August, my order still hasn’t even left their warehouse. DHL shows “Awaiting Carrier Pickup” — meaning the parcel was never handed over. That’s 11 days of them holding my money and providing NOTHING.

Instead of fixing the issue, Foot Locker insulted my intelligence by replying with a copy-paste “check with your neighbours” message. How can I check with neighbours when the parcel never even left their warehouse? Either customer service didn’t read my email, or they simply don’t care.

To make this circus worse, on the very same day they emailed me asking for a product review — for trainers I never even received. Their system literally congratulated me on an order that hasn’t been dispatched. That is how broken their processes are.

And this isn’t just me:
• Thousands of other customers report the exact same thing: weeks of delays with orders stuck at “Awaiting Carrier Pickup.”
• Refunds promised but not processed for weeks.
• Customer service copy-pasting irrelevant nonsense, with no escalation or accountability.
• In many cases, orders get cancelled months later with no effort to source the product.

This is not “bad luck” or an isolated mistake. It’s a systemic failure and it shows that Foot Locker UK does not respect its customers.

Let’s be clear:
• This is a breach of contract under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
• Taking money and failing to supply goods is an unfair trading practice under the Consumer Protection from Unfair Trading Regulations 2008.
• Foot Locker is not a bank. They have no right to sit on my money while providing nothing.

I will not accept a refund as resolution. The trainers are now out of stock, which means if they try to refund me, I lose the exact product I paid for. They are legally obliged to honour the contract and supply the trainers, even if that means sourcing them from another warehouse, another country, or directly from New Balance.

On top of that, I am entitled to compensation for:
• The 11+ days of unreasonable delay,
• The lack of communication,
• The insulting and irrelevant responses,
• And the stress caused by their incompetence.

If they don’t resolve this immediately, I will escalate through:
• Trading Standards (for breach of consumer law),
• A Section 75 claim with my credit card provider,
• And the Small Claims Court for specific performance and damages, including statutory interest at 8% under the Late Payment of Commercial Debts Act 1998.

Bottom line: Foot Locker UK’s system is a joke, their customer service is worthless, and their respect for consumers is non-existent. Unless you enjoy paying for products you never receive, being fobbed off with template replies, and being asked to “review” items that never arrive, stay far away from this company.

returned TWO pairs of trainers and only refunded for one! they can't locate the second pair! strange since they were all in one big box VERY securely fastened! there is either theft going on at their warehouse or by the courier either way i will be reporting this! i am not prepared to out of pocket due to scammers!

I was a bit concerned ordering a pair of Lacoste sneakers as I read some terrible reviews but my experience was very positive and I can not understand why others have not had the same experience. The service I received was perfect , the price I paid was excellent. The shoes were delivered in very good time and in perfect condition. I would definitely use foot locker again

Went to Oxford St shop. 3 children. Not able to measure feet. Felt like 40 degrees in shop. Not bothered shop assistance. Queue to pay 6 deep. Far from
A pleasant experience. Will not be doing again

Sell faulty goods! Didn’t even last a month. Want you to send them back but will only refund not replace. So you end up out of pocket.
Don’t even reply to emails when you question what they say.
I wouldn’t buy from them again.
Awful customer service.

***interesting Kjay reviewer experienced same issue see below, FRAUD alert***
Due to sizing the first two pairs ordered had to return and order one size up for both pairs. I returned two pairs incorrect sizing ie too small back on the same day. They are claiming only to have received one pair.
I called when I noticed they had only refunded one pair and was told they have gone to different parts of warehouse as one pair men’s and other ladies and told to call back in several days. I waited and called back had to escalate again and today I receive an email saying they could not locate one of the pairs returned and will not get a refund. This is theft and will be taking legal action action and using social media to promote awareness. I am down nearly £150. Under the consumer rights act 2015 I provided you proof of return they are legally obliged to refund. Has anyone else experienced this as this is theft and fraudulent activity?

At first I was worried because all I saw was bad reviews but I had no problems what so ever I bough the shoes on a Sunday and I got them on a Tuesday. Very quick.

Ordered online, they delivered the wrong item completely (wrong design and size, order addidas got vans!). Set up for return. The return process was made very difficult for customer. Had to print return label but had to find somewhere to print first, then went to local shop that take dhl returns (advised by footlocker to go to this particular shop) and they refused to take order. This is now the customer spending time looking for a place to print and now wasting my time driving to a shop only to be told they can't take delivery. This was very frustrating. Eventually footlocker got DPD to pick up parcel from my house. This was the 4th July. When I hadn't received any communication or refund I went online and spoke to customer service, they told me the delivery didn't get to their warehouse until the 14th July!. Still haven't received any email communication about when to expect refund and its now the end of July. I started the return 3 weeks ago and still no refund. It was their fault they delivered the wrong item to me, why should I be out of pocket for their mistake. 8 conversations I've had with their online customer service and all you get is 'sorry but there's a backlog in the warehouse'. Its so frustrating. They clearly don't respect or care about their customers. To be honest, they don't deserve 1 star.

Awful customer service. Spoke with Gustavo via virtual chat send pictures of shoes that split after less than 2 weeks wear. Unable to help or refund. Worst customer service ever! He told me I must wait 5-10 days for someone to review my pictures to see if they will do a physical inspection! Never again. Buy your shoes elsewhere. Have had to buy more shoes as needed for holiday in 3 days

Absolutely shocking service and delivery. Still not received my order from 4 July, DHL equally bad at not delivering item despite me rearranging it several times. So disappointed with the whole experience and will never order from them again.

Awful! Made a purchase for click and collect so I could receive it quicker, nearly 2 weeks on no parcel and says awaiting courier pick up, spoken to footlocker several times and they fobbed me with different reasons. Now the parcel is lost as it was apparently shipped from Netherlands, (why I couldn't just collect from a UK store) still no refund and no communication. Will not use again!

Worst experience ever, avoid.
2 day delivery turned into beyond a week once id paid. Tried to cancel before it was even shipped. Got told that wasn't possible...refuse delivery...that wasnt possible either!
Called every local DHL company local to us and visited 2, neither van take it as its DHL connect. Also calling DHL charges you more than 2£ a minute and is a slow automated process. Seriously this is disgusting. Ill never order again, cowboy company

They made a mistake on back of shirt. Clealry states DOUBLE CHECK your order. How can you get “23” Number wrong , Well they did , comes with “23K”
Why would you add “k”

To numbers in back of a shirt. They are trying to say non returnable it’s their mistake

What a shambles and utter disgrace

Through Amazon UK

I ordered a pair of On Cloud shoes from Footlocker for work, and while I initially loved them, they developed a rip on the top after just a few months of use. I take good care of my footwear—my toenails are always trimmed, so this was clearly a quality issue, not wear and tear from misuse.

I tried reaching out to customer service, but the experience was incredibly frustrating. My first email received no response. When I submitted a ticket with photos of the damage, I was told they needed images—even though I had already sent them. This cycle repeated itself until I submitted a third ticket with all necessary photos. Eventually, they told me the case would be forwarded to their quality team.

After several business days, I received a reply asking me to send the shoes in for inspection, with no guarantee they’d offer a replacement. As someone who works six days a week and relies on those shoes for my job, this wasn’t a realistic option. I couldn’t afford to be without them for weeks. It felt like the process was intentionally difficult, as if to discourage customers from following through on valid complaints.

To make matters worse, I had already purchased a second pair in a different color because I initially liked the shoes. Sadly, I now regret that decision.

Footlocker’s customer service has been the worst I’ve encountered. I expected better support for what turned out to be a faulty product. If you have any issues, be prepared for a frustrating and time-consuming process—with no assurance of resolution. I wouldn’t recommend buying from them unless you’re okay with taking a risk and possibly being left without help if something goes wrong.

One star, is three stars too many.

Placed an order 5 days ago. As of today, no change to order status, so phoned customer services. The agent was like a poorly programmed bot. Could barely speak English and just repeated "2-6 working days", refused to escalate to a manager, refused to give me any specific details on my order.

Wish I'd ordered elsewhere. Will never use again.

Would give zero star review if I could, if no minus Five.
Customer service is offering ZERO assistance and not solving issue at all.
My experience with them is about one order with two items, where FootLocker decided to split the order into Two , where second order never arrived as they never sent it out.
Then they have decided to make a refund, with an "apology" and offering 10% discount🤦‍♂️, (initial discount in order was 25%).
I really suspect this is all done on purpose so they dont send out an item You as a customer purchase with 25% discount.

Paid £4.50 for quicker delivery - it still wasn't very quick. The shoes were a gift for someone, and I was working very long hours (12+ hour days back to back) on a very intensive project so didn't have any time to go shopping.

I received the delivery with what looked to be a hole kicked into the box. There was mud caked around it, chunks of mud inside the package and mud on the shoebox inside.

I didn't have time to return the whole order by taking it to the nearest Foot Locker due to my work hours. I couldn't return to a collection point either as I didn't have anything to package it with. I couldn't reuse the existing box as it was so badly damaged and I don't have anything else I can use (or packing tape to try to repair the existing box). They kept saying that they have made returns free of charge but it's not free if I need to buy materials for packaging.

Even if I had been able to do this, I would still not have a gift for the person I ordered them for as they wouldn't redeliver an alternative in time.

So I asked Foot Locker to refund me for the shipping. It seems like a really simple request - I should not have to pay £4.50 to receive a box that has been so badly damaged. They repeatedly refused, and some of their messages to me were extremely patronising "I trust you can find time in your schedule to do this", "perhaps you could ask a friend or family member" - it's ridiculous - I paid for a service that was not acceptable, the burden shouldn't be on me to make it right.

They offered me a £10 discount on a future purchase (minimum spend £20 - so I'd be out of pocket by £10 to get any kind of compensation from them).

Based on other reviews it seems I'm lucky it's only a small value that they've ripped me off for. It looks like they mishandle returns often so it may have been even more frustrating if I'd have been able to go through their returns process.