Footlocker Anmeldelser 

Footlocker have emailed me with threatening abusive messages because I reported they hadn’t delivered my trainers . I’ve got emails of abuse of them

Poor experience due to their choice of delivery partner (DHL). Will not shop here online while they continue to use DHL. Out of principle, I won’t shop with them in store either

I've ordered new WHITE gym trainers from footlocker online 2x for them to arrive with marks on them. Understandable if it happens once but twice?? the quality assurance is non-existent

Brought some On Cloud vista 2s in the sale and they arrived the next day! Incredible delivery and very impressed, will be purchasing from them again :)

Wouldn't of used footlocker if I knew it was coming from sports direct . Anything to do with frasers group ( mike Ashley) is to be avoided at all cost . Never again

I’d give minus stars if possible. My parcel keeps being sent back to the depot for various reasons all being lies. First just a generic delay. Then they can’t locate my address? Funny every other delivery has never had this issue. But Ok so rerouted to service point. Service point is closed? Erm it’s not I walked round the corner and checked myself. Spoke to an online agent, won’t refund me. Spoke to someone on the phone, won’t refund me. I said what is next then, apparently have to wait for DHL to declare its lost, it’s an absolute joke. Heavily pregnant just wanted some comfy shoessssssss. Never ordering from footlocker again!

Not happy dhl stole my trainers and footlocker wouldn’t resend Nike air max 90s drift all grey and had to wait a week for a refund

Overall wouldn’t recommend anyone to shop here. I ordered something online which I picked up from Footlocker (Westfield, White City). The person attending to me (who I believe was the manager!) was constantly on her phone texting while I just stood there, she had a weird attitude and just was not pleasant to interact with. Everyone else on the team was friendly, as you would expect from a customer facing job.

Did not have a pleasant experience with her, overall experience was fine otherwise. I believe her name was Azaria or something similar to that.

Such a shame footlocker use DHL, completely ruins the online experience if you ever need to return as item. Says there is 3 shops that offer dhl returns, went to all 3 and i can cofirm they do not! Foot locker need to upgrade the delivery company and get with the times.

Really disappointed with footlocker & judging by reviews their inability to respond to the feedback. Attempted to order a JFA shirt for my daughter birthday. Got right through to checkout- wouldn’t clear- stating something was wrong with my address- checked and double checked- rinse and repeat- wasn’t budging. Contacted customer services who said- try another browser. This time on a laptop- the items are showed as in stock but when you attempt to add to bag they’re out of stock. Did they go out of stock in the time it took me to switch devices? Who knows but it smacks of an amateurish site, live stock level indicators or both. Footlocker really need to pull their socks up if they’re going to entice me or anyone back. Until they get it together I would avoid.

Felt worried ordering after reading all the reviews on here but my experience was the complete opposite. Ordered yesterday evening and they came the next day with standard delivery, received consistent emails from Footlocker and DHL, cheaper price for the trainers than other places and they offer student discount. Very positive experience.

Please listen to the reviews.
Do not order from footlocker. I ordered some new balance for my daughter. So £80 for plain black trainers…finally got an update from footlocker days later saying that they are processing the delivery. Then days later saying they are going to be picked up by DHL, well I hadn’t received anything from DHL, but I thought I would try and “track” my order. It has shown last scanned on the 2nd and will be delivered the next day, today’s the 5th…

So I sent them an email, and their reply was to contact footlocker because my parcel was last scanned in Hounslow (of course) and they have lost it. As someone else has already said, they are obviously in on a scam together. And the loophole is you cannot get a refund unless you refuse delivery. (And even then they don’t refund you. )
I only found these bad reviews after I googled wait times for footlocker. I am so annoyed as it looks like I won’t be getting a refund as there will be no shoes to send back. Livid

Would give 0 stars if possible. Item never recieved, when reported told I had to wait 14 days for refund. 14 days past, nothing. Contacted them, told they needed to report to financial department, would be another 5-10 working days. Total scam. Reported through bank.

Refused Refund

Bought a pair of trainers on the middle of the weekend I received them in 3 days. Outstanding thank you so much.

Extremely disappointed with Foot Locker UK’s handling of my order issue. My parcel was repeatedly rescheduled by DHL over the course of a week before I then received false tracking updates claiming the parcel had been delivered and signed for by me when I was actually at work. CCTV from both my home and neighbouring properties proved no delivery attempt was ever made.

Despite this, Foot Locker simply relied on the DHL tracking information instead of properly investigating the situation themselves. It was only after I repeatedly followed up with DHL that they admitted there had been an issue with the parcel and that the tracking information was incorrect. Customers should not have to prove that delivery information provided by a courier is false in order to be taken seriously.

Very frustrating experience and extremely poor customer support for what was a valuable order.

Still no further on and don’t know if I I will ever get my Order or money back!

I won’t be ordering online again from footlocker.. 6 weeks and still no refund. DHL completely useless and footlocker take no responsibility. AVOID
Tracking number: JJD149055550203310263250

Order number: #31900440283587358848

Extremely disappointing experience with Foot Locker.

It has been over a week since I placed my order, and my parcel still has not been delivered to the collection point as promised. What makes the situation even worse is the complete lack of communication throughout the process. There have been no meaningful updates, no explanation for the delay, and the tracking information does not even work properly.

As a customer, it is frustrating to spend money with a company that cannot provide basic delivery transparency or customer support. Delays can happen, but ignoring customers and leaving them without any information is completely unacceptable.

I expected far better service from a company with Foot Locker’s reputation, but this has honestly been one of the worst online shopping experiences I have had. I will seriously reconsider ordering from Foot Locker again in the future.

Very poor service and highly disappointing overall experience.

Awful exchange process. DO NOT RECOMMEND. 0/10
We sent back shoes for exchange with the provided shipping label. UPS confirmed delivery two days later. We waited TWO weeks before I inquired about when the new size might arrive. At which point I was told they received but never started the exchange process and can't find it so I have to wait another 2-4 weeks for an update. By the time the shoes arrive we probably should have kept the bigger pair because her feet will have grown! Absolutely AWFUL. Oh, they did offer me a whopping $10 for the inconvenience of having them hold our $200 for over a month already.

I did order nb and after seeing rate about this seller they and it’s arrive in 2 days fast delivery and lovely shoes but I always have problems on my feet and always need to wear orthopaedic but I love that shoes so try it my luck I did wear in door but still my feet not comfi that’s why have to refund that lovely shoes but nothing wrong with the shoes and delivery and I send them back 2 days after receive email and been told I will get my money back 10 working days and yes exactly on time aswell also before that I contact with them by chat and they was so helpful and been told make sure 10 working days u get email if not plz contact us but no need to contact them again as I get my refund so now don’t understand how come this seller got bad reviews and bad rate I had good experience I will recomend my friends and family’s