foodpanda Anmeldelser 

Useless company. Keeps extending the delivery time, despite it being clearly stated before placing the order. No live chat. No progress apart from the increasing delivery date and when cancellation was placed, no compensation. Requested for refund to be back to payment method, which was what was stated after cancellation was placed, but refund was provided back to the wallet.

As usual. My food did not arrive at the time it supposedly should. Have to wait almost 2 hours then reach.

I placed my food order at 5:40 p.m. and was told it would be ready by 6:40 p.m. Then the time was pushed to 7:40 p.m., and when I finally reached customer service—after a lot of difficulty—they wouldn’t let me cancel or pick up the order myself. Instead, they told me to wait until 8:20 p.m. That’s almost three hours of waiting for dinner for my kids!
Absolutely TERRIBLE experience.

I had a really disappointing experience with Foodpanda today. My order took more than an hour, and when I tried to cancel, the rider told me to contact customer service. I tried reaching out but couldn’t get any support. I even had to message on Instagram.
In the end, the rider managed to contact customer support and cancel the order, but Foodpanda never informed me that the cancellation would be non-refundable. That should be communicated clearly before confirming the cancellation. Really unacceptable service, and I demand a full refund for this.

Lousy company - the company is run by incompetent people who had zero experience of the working world.

Disrespectful Customer Support Agents

Terrible service from support agents. Agents left my chat when I was asking questions

There are many problems with delivery through foodpanda, not sure if the merchants or riders at partial fault. The worst is their own service and resolution, that is entirely on FoodPanda.SG

There was a recent Oreo promo bundle with biscuits and other gifts included. I ordered 2 bundles, and even repeated the same order the next day, and the problem starts.

The bundle advertised 4 packs of biscuits, I ordered 2 bundles for total 8 packs. In the repeat order, after payment, I received 6 packs only. Then, I looked at the order history in the app, it showed just 3 packs each, different from the advertised bundle of 4!

They decided to sneakily cut corners on the promo and charge the same price!

I was refunded 29 cents per bundle worth approx S$16, for a total of 58 cents for the missing items.

There is no other resolution via their app. They will tell you this is the best solution for misrepresentation and fraud, and will be in a rush to close chats, and they WILL close chats on you as you are typing. (I have not been rude at all, I am signing in with my social media account and email here, and will share chat history for anyone’s review).

Then in my next order from bread talk there were wrong items again. A dismal enterprise to be avoided. I feel sorry for all the riders and employees associating themselves with this company.

I shall never recommend foodpanda to anyone and I am closing my account, including the VIP subscription. Thanks for reading and hope it helps with your decision making for this 1.5 star business

Ordered nasi lemak on 25 Oct 2025, Saturday at 10.44am.
Rider was late for 1 hour from the delivery time range and delivered the Canadian pizza to me at 12.40pm or so.

He knew the order was wrong as I left my doors open wide, he placed the food on the shoe cabinet, took a picture and scrambled for his life without taking the lift.

Texted the support and got Daisy, a total cannot be bothered individual which keep rushing me to cancel the food and get a refund.
No signs of empathy for a family with 2 young kids waiting for the food.

Spoke to Mark and at least he apologized. Also an order taker just rushing us to cancel and refund and unable to escalate case and compensate us in any way.

A total waste of time dealing with this bunch of morons.
Nobody is willing to step up to solve the issue with responsibility.

The worst delivery experience compared to grab, Pizza Hut and etc.
One star is too much for you.

I press the cancellation button after I placed the order and they tell me it’s not refunded because order already placed and accepted but the thing is there is no waiting period for customer , the second once I pressed the place orders it show its start preparing my order , it totally unacceptable and not user friendly for customer !

Unacceptable Service – Missing Items and Zero Support

This is absolutely unacceptable. After waiting over an hour for my order, one item was missing AGAIN. I am 72 years old and rely on this service because I cannot go out to buy food myself — being left hungry and helpless is beyond frustrating.

To make matters worse, the so-called “customer support” was useless. The chat bot closed the conversation without helping, and when I requested a re-delivery, it was rejected with excuse after excuse. All they offered was a refund — as if waiting an hour with no food, then waiting even longer for the money, is a solution.

This is not the first time this has happened, and it shows a total lack of care for customers, especially seniors or families relying on timely meals. What if the food had been for a young child who needed to eat before bedtime?

In the past, I’ve been told the same empty lines:

“The issue has been reported to the appropriate team.”
“We’re working on service improvements.”
“Due to system limitations, we cannot re-deliver your food.”

If this problem happens repeatedly, why hasn’t it been fixed? Why can’t the restaurant simply be instructed to re-deliver what was missed?

Until there is real quality control and real human support that actually solves problems, I cannot recommend this service to anyone.

Extremely disappointed with both Domino’s Pizza (Changi Biz Park) and Foodpanda.

I placed an order (Order #zdI0–2536-xig8) on 01 Sep 2025, but the food was never delivered even though the app marked it as “Delivered.” I waited for hours, and there was no way to reach proper support. The store did not pick up the phone, and Foodpanda provided no help or resolution.

This experience caused a lot of inconvenience, and I paid for food I never received. Poor service from both Domino’s and Foodpanda — will seriously reconsider ordering again.

I amanda soh will always make food panda as a rider keep on going and serve our potential consumers with a faster and quick delivery for our hungry customers. Kindly please support us give food panda a chance to serve you better . Thank you 🙏

They got my order wrong, and I asked for a refund, they only giving partial amount. Such a bad service provider.

Had a rider harass me for a tip. Kept knocking at my door. And was very rude when giving my order. Need to really improve customer service.

I had 2 bad experience with the customer services recently rather than 1 delivery guy’s rude attitude due to muttering cannot see the door number sign and asked rudely to close up the door to take photo of the door number and hang the food on top the metal gate about 1.8m while leaving.it happened on 8 Jun 2025. As for customer service agent, i feedback to them no action or acknowledge is replied regsrding the issue happening on 8 Jun 2025. Secondly, there was a day, 2 Jun 2025, i select a pick up instead delivery. I request to change to delivery and i am willing to pay more. They do not able to do so and cancel without a refund. In the end i had to donate the amount of $17.26 to anyone with any choice. I am very disappointed their service and i will no longer wish to engage food panda service. I had turned to Grab-food instead.

Wait too long. Need to wait for the rider to deliver 2 more people ahead of me. Foodpanda needs to give customer heads-up on this, for me to decide whether I can accept or not. My food travel around will not be hot and nice. I'm a PROpanda customer

The support team had refused to reimburse/refund for an erroneous delivery that was $30+ below my actual food delivery costs,, despite submitting the necessary photos and trying to establish an understanding with the agent, whom I am still unsure if it was a live person or a BOT. Their reply was mechanical and appears they were in an extreme hurry to close the chat. No physical hotline numbers were available on their app either. I had been supporting them over Grab food all these while, and to get such a f"cked up support services really pissed me off to STOP using their services altogether. Unbelievably shitty platform!!

Review sites please allow MINUS STARs cos this is one case that definitely warrants it.

I ordered some food and it arrived bad. I tried to get a refund and was told that Foodpanda conducts checks before sending the food out.

Justin
I am checking this for you. A little time is required.
I have noted your complaint for this on your behalf. We will take the necessary steps and actions on this, so you will not face such issues again.
01:28
I've looked into the details of your case. foodpanda requires that all orders undergo a standard safety check before being delivered to customers. Your order also followed the required processes, therefore, we're unable to process a refund this time.

Before I know it, he had disconnected the chat with total disrespect.

He must think I am really dumb to expect me to believe it.

Of course, there was no refund.

Stay away, any discount you get is not worth it! They are frequently delayed in delivering and you have no option to contact customer service for any issue. So only use if you enjoy paying for cold food and waiting for it 2h. Also, cancelling their pro subscription is not straightforward.

Worst customer service ever.