Dunelm Anmeldelser 40

Total joke, 50 pounds each, so big you cannot get them into a pillow cases !!! Went in store to complain, they were totally uninterested, and the unfriendly manager said buy bigger pillow cases. I explained iv bought the biggest ones possible and the pillow will not go flat to sleep on, as it is rammed into the pillow case snd is unable to move. Your manager needs to learn some people customer skills and manners. Never ever again, will I or my family, spend a penny with these scammers who mis sell items with false packaging. No where on the packaging does it say these pillows won't fit into to a case. They are totally unusable and are not fit for purpose. They do not fulfill the false description on the package. The bad attitude from your staff when complaining
doesn't help. I would sooner have donated £100 to charity than let these scammers have it.
Do not waste your money buying anything from dunelm.

Absolutely unacceptable Placed an order two weeks ago with delivery to be Wednesday 7th May all okay and got an email from Dunelm on the 6th confirming delivery on my chosen day May the 7th . Took a day off work to accept delivery and on the morning of the 7th I go two emails from AIT Home delivery saying Delivery will be Thursday the 8th May This is totally unacceptable to give notice on the day of delivery Yet another day off my work and a wasted holiday day . Contacted Dunelm and all the reply was sorry to hear that the courier let us down Well dump that courier and find a more reliable one Have a look at the one star review Dunelm is receiving Need I say more Customers be warned. Think twice

November 2023 I bought a rug from Dunelm for £179 Obeyed the instruction on the reverse but a year later it looked so much darker and resembled rat tails Horrible and only fit for the dump Could not even donate to a charity ship Contacted customer services, all sounded so reassuring but the reality is far different I suffered major fractures so dependant on other people to give me lifts as cannot drive at the moment So when I returned it as instructed by customer services I was just over the year guarantee BUT WHO BUYS A RUG FOR £179 FOR IT TO LAST JUST A YEAR OR LESS AT THE STORE I WAS INSTANTLY DISMISSED THEY WOULD NOT EVEN LOOK AT IT OR TAKE IT BACK TO DISPOSE OF I AM ON A ZIMMER AT THE MOMENT WHAT WAS I SUPPOSED TO DO WITH IT TO GET RID OF THE THING BUT THE MANAGER OR WHOEVER IT WAS THE GIRL ON THE TILL CALLED WOULD NOT EVEN LOOK AT IT I did go back to customer services online Not interested I have also written to their Head Office and enclosed details of my purchase Not even the courtesy of a reply I DID LEAVE THE RUG IN THE CARPARK OUTSIDE IT JUST NEEDED TO BE DUMPED THIS WAS A COMPLETE RIP OFF PLEASE NOTE I HAVE MADE A MISTAKE ON THE DATE OF MY EXPERIENCE I HAD TO GET A FRIEND TO TAKE ME UP TO DUNHELM BUT COULD NOT WORK THAT PART OF IT I COULD NOT GET THE DATE TO GO BACK BUT THE RUG WAS RETURNED TO THE STORE AS DIRECTED BY CUSTOMER SERVICES END DECEMBER 2024/BEGINING OF JANUARY 2025 SO WAS JUST OVER A YEAR OLD AT THE TIME THE WHOLE EXPERIENCE MADE ME FEEL LIKE I WAS ALSO RUBBISH JUST TO BE DISMISSED

Absolute disgrace my order did not arrive, there chosen courier falsified information regarding my signature online chat keep cutting me off telling me to contact the police ! It's been 10 days no updates nothing they have stolen my money.

Before Christmas I ordered a duvet cover, matching pillow cases and a fitted sheet. The fitted sheet was not delivered and for two months I've been chasing this up, despite 3 emails ( not responded to) a robot chat that promised delivery and 3 phone calls, still NO fitted sheet. Absolutely shocking, do NOT order from
this company!

Do not buy the Fogarty Luxury foam memory pillow.
A total waste of £50.
Not what you expect for the money.
No refund as package opened now.
Not Dunelms fault, but the no refund policy on opened bedding certainly is.

Bought a Fogarty double duvet hollofibre.
It is utterly useless because of faulty manufacture.
It has a series of evenly spaced seams running from head to toe (or should have).
Mine has a missing seam on one side resulting in a double width gap.
All the hollofibre filling just falls down or sideways resulting in a great fibreless zone so the the person sleeping on thaty side has no insulation at all.
It is obvious that Fogarty (Dunelm) have no quality inspection after manufacture and sell the product rolled up so that the missing seam is not visible.
I bought this some months ago but have only just started using it so obviously have no receipt.
I have a picture of how it should look (my duivet is under a cover but could pull out and show if Fogarty deign to respond.) but cannot see here how to attch that picture.
My advice is – don’t trust Fogarty from Dunelm on duvets – insist on unwrapping in store to ensure there is a full set of vertical seams – or freeze in cold weather.

Bought a fogarty mattress from dunelm, it sagged n stitching coming away only 10months after, complained, dunelm sent a technician who said nothing wrong with it, been in touch lots of times but they wont do anything about it, disgusting.

I bought a mattress last year and literally I’ve just had to ring them to tell them that the springs are coming through the mattress. It’s a Fogarty orthopaedic mattress with a 10 year warranty and guarantee asking me 1 million questions. I’ve told them I’ve not even had it a year yet that it needs to be replaced and I’m having troubles and issues I’ve turned the mattress over. I’ve slept on both sides and I am waking up with precious so it’s uncomfortable and it’s not right at all. One of my family members is works in the legal side of things and the law side of things and they was the one that I told in general conversation and they were the one that said check the guarantee and warranty on the mattress. I told them the problems and they said by law they need to replace it with one that you want, and not to replace it with the same one because it will only do the same in a years time or to give me a full refund. I’m asking for a replacement of my choice they are still questioning me. I have sent them videos and photos and telling me that if I haven’t turned it over and slept on the other side then they won’t replace it. I haven’t shown them videos or pictures of the other side of the mattress which is clearly been slept on and you can see But it is not comfortable.

Bought a Fogarty quilt from Dunelm… yes, it was cheap, but I expected it to last more than two weeks.

I thought I was getting cold, the stuffing inside had moved completely to one side and became all bunched up. Terrible quality, never again.

Bought a fogarty anti allergy mattress cover, double with zip. Appeared to be going on easily but then it tore. Quality of material poor. I tried to take it off and the material just kept on ripping. Not a good fit, design or quality.

Visited the Plymouth store to buy some new bedding.

Dorma bedding is all locked away behind glass which I understand but if you try and buy it they won’t give it to you it has to be left behind the till and they’ll escort you out

I walked out and ordered online - it’s crazy!

Fogarty 1500 pocket gel mattress single. Price with delivery was £241.15. Delivered in plastic covering. The plastic covering was filthy dirty like it had been stored in someone’s garden. I have tried to contact the company. Unfortunately the virtual assistant doesn’t work. They do not give a telephone number or a email address so I can contact them to make a complaint. So I will have to make the complaint by letter. No after sales service
Not good .

Fogarty duo duvet, cost £110 17 months ago. Massive lump of feathers in the middle. Looks like there's something in the bed! Dunelm won't help because it's out of 12 month warranty, but obviously faulty! Poor customer service from Dunelm who can tell from my account I've spent £1000's with them over the years!

I ordered a Fogarty mattress which after a few month started sagging. I have called them to use the warranty as this is clearly faulty - they sent someone to review the mattress who declared it non faulty although in his own report it is clearly showing 3cm sagging in the middle.
That was just 2-3 months down - now 6 months down the sagging is bigger it is fully uncomfortable I have mad back pain and cannot sleep on the front side as my body is "banded". this is wild for a brand new mattress and I am just considering buying a new one now.... after just 6 months ! other customers have the same issue in the comments. 0 support from Dunelm

I bought a 10.5 tog Fogarty duvet Oct 23. The filling has all split up inside the cover so there are large areas with no filling. I still have the receipt. When I returned the item to the shop the manager said they don't refund on duvets outside of 28days. The item is faulty, I didn't change my mind on the purchase!!. I would have bought a new duvet from Dunelm had they exchanged it and gone for better quality but decided to go elsewhere.

Bought a 13.5 tog Fogarty duvet for this winter.
The stitching has come undone and the filling is forming in big clumps. It has not even been through a wash. The quality can only be described as appalling.

No item and no refund!!!

Dunelm consider the item 'lost' as it's not been delivered to me within 5 days, they have said that it is still with Evri and would I like a replacement or a refund. I ask for a refund so that I can go and buy the same item from Debenhams...

Oh no, I can't get a refund until the item has been returned... I don't have any control over Evri and it could take them months to return it to Dunelm...

Someone really needs to look at consumer law in the UK as its unfair that the customer cannot get a refund when there is proof that the goods are still with the carrier and 'lost'.

I am still waiting on a response to my last e-mail...

Shocking customer service.

Bought Fogarty soft touch tog,not great very thin and not very warm

I purchased the Fogarty Anti Allergy Deep Mattress Protector as my new mattress was a giant compared to my old one also if I didn't use one the guarantee would be void. It went on very easily, very pleased with it!