Constantia Main Rd, Shop 4, Constantia Village Courtyard Shopping Centre, 7806 Cape Town, Constantia, ZA
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Skrevet af virksomheden
Skrevet af virksomheden
Constantia Main Rd, Shop 4, Constantia Village Courtyard Shopping Centre, 7806, Cape Town, Constantia, Sydafrika
3,6
3 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Nikita was very helpful and efficient. A pleasant experience
Besvarelse fra Flight Centre South Africa - Flight Centre Constantia
Dear Harry, We are so glad to hear that Nikita provided such a helpful and efficient experience. We truly appreciate your kind words! ~T.M
My husband and I had a fantastic MSC cruise, but unfortunately our experience with Martin Stroebel at Flight Centre (Constantia Village) was really disappointing.
Everything was great and very friendly before booking (in person). Once we went ahead, though, communication became difficult and there was limited support.
We were advised to make the booking in my maiden name (as I already had an MSC profile) and to change it afterwards. This ended up causing issues that we struggled to get help with. We were then told to deal with the MSC call centre directly, who in turn advised that they could only assist the booking agent since the booking was made through Flight Centre.
We followed up with Martin regarding boarding times, a name change, and travel insurance, as we have pre-existing medical conditions. These were fairly standard and reasonable questions, but responses were very slow and the tone of communication suddenly became abrupt and defensive.
Instead of helping us resolve the issues, Martin threatened to cancel our booking (which I have WhatsApp messages confirming) because of my follow-ups. This was extremely disappointing, especially as the whole reason we booked through Flight Centre was to avoid this kind of stress.
The cruise itself was really great, but the lack of post-booking support took away from the overall experience. I eventually contacted Pentravel, who happily assisted with my questions.
Based on this experience, we wouldn’t rush to use Flight Centre again. Would recommend contacting Pentravel for better customer service.
Besvarelse fra Flight Centre South Africa - Flight Centre Constantia
Dear Kirsten
Thank you for taking the time to share your feedback, and for highlighting that you enjoyed your MSC cruise. We’re truly sorry to hear your experience with us during the booking and post-booking phase did not meet the standard of service you expected or that we strive to deliver.
Your comments regarding tone, responsiveness, and the handling of your queries are concerning, and we would welcome the opportunity to review this matter further. If you are open to it, please contact our Customer Experience team at customer@fctg.co.za so we can investigate thoroughly and address this appropriately. ~T.M
Carla Gomes what an excellent experience we had with you, thank you so much for switch replays and followups you are absolutely a star flight center is lucky to have such professional and equip person on their team
Besvarelse fra Flight Centre South Africa - Flight Centre Constantia
We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.
