Five Guys UK Anmeldelser 

Usually, I am a Disappointed Customer, as reflected in my name but today, I am a Happy Customer! :P Sharing my experience of the Five Guys Fort Shopping Store in Birmingham.

I recently had a wonderful experience, all thanks to Stacey. Despite the rush, she managed everything like a pro. By taking the time to engage with us, answer any questions that we had and offer fantastic food recommendations. It felt like she really cared about making our experience enjoyable, which is rare in the fast food industry.

Thanks Five Guys for the awesome customer experience!

I ordered food, it said it was on its way and would be 10 minutes. Then it was cancelled for no reason. I waited 30 minutes for it to be cancelled. Don't bother!

Ordered food amounting to just over £40, it arrived cold, I live 10 mins from shop, would have been hotter had I collected and walked back.
So so disappointed.
Uber eats refunded me £0.29

Over priced and says on the door it closes at midnight but by their own rules they closing at 11 - rip off and kick
u out at 11 and cant sit and eat your food

How hard is it to put mustard, relish and ketchup on a burger? Every time we order through Deliveroo - there is nothing on it, and the fries are always cold. Better to just do my own on the BBQ.

Tried this place for the first time on a Saturday night. Bacon cheeseburger cost more than £11. Very disorganised. Burger was dry, lukewarm and meh. Totally not worth the cost, would not use this place again. Junk food for restaurant prices. The feedback provided is clearly just standard response and doesn't address the poor quality of the food, just attempts to justify the excessively high price.

Awful cold burger delivered by Uber eats. Now part of the problem was with the time to deliver, however the other fault is clearly the store.
Why leave cooked food unheated for 30 minutes while uber wait for another driver? So it arrives cold.
Order wrong, we ordered one burger with cheese and one without. Both burgers arrived with cheese. We ordered BBQ sauce in the burgers, there was none in either. Ordered extra mayo and ketchup sachets, none in the bag. Will never use again as they just don’t care about delivery orders.

My autistic son wants to give a 5 star review!

I had an incredibly bad experience ordering Five Guys via Uber Eats. The delivery was surprisingly fast, but unfortunately the food quality was shocking.

My colleagues and I were really disappointed when the burgers arrived. The buns were completely soggy, the cheese was melted and smeared all over the burgers, and the patties were cold and greasy — honestly, they tasted like they were old or reheated leftovers. The whole burger was soaked in a watery, runny sauce which made everything even worse.

I raised my concerns with Uber Eats support, and their response was to offer £1.29 credit to my Uber Eats account. That felt like an insult considering the condition of the food.

It’s such a shame that a well-known brand like Five Guys seems to be ignoring basic quality standards. I’m sadly and genuinely disappointed, and I won’t be ordering again.

Overpriced . Burger greasy bun soggy . First and last visit

Do not order from this place online. The delivery drivers do not care in the slightest. There will always be a problem. Late,cold, damaged or just disgusting nothing else needs to be said. Food is good when you buy it in store so not a 1 star. But justified in the correct situation.

Burgers were greasy chips had way to much salt on them and also soda was flat and warm for a meal for 3 that consisted 2 adults and a child £43, have to say wish we went to McDonald's half the price way better only got 1 star as i had to never again utter crap

Always forgetting things - I’ve just ordered one burger and a milkshake and they didn’t send the milkshake, how hard is it to send a burger and a drink out but there not even capable of that, this happens all the time with this store - better of going to seven bone just round the corner

I’m not one to write reviews normally but this cannot be a coincidence. About two months ago I got a five guys and ended up with food poisoning. Last night, my husband got one, first one since I had my FP and now he has got it! I don’t know if things have changed but we will never eat here again.

They do not even deserve the one star. We ordered kn just eat. They didnt deliver the food. Took them two and a half hours to say it would possibly arrive. The worst customer service.

Ordered our food and it took nearly two hours from the time of ordering to get our food.

Delivery person was absolutely useless and kept faffing about before even getting out the car. Food was stone cold because it had spent so long in his car because he "had" another Delivery first.

We ordered a delivery yesterday at 3.32pm on Uber Eats order number 7CCE9. From the delivery order note I can see that the order was ready at 3.41 pm and was delivered to me at 3.25pm. Consequently, the food delivered was cold. The chips were stone cold and stale and the burgers were luke warm, squashed and soggy. It is not acceptable to take 45 minutes to deliver a food order and then fob me off both by Five Guys and Uber Eats.

I’m right now sitting in five guys at the forte Glasgow , my grandson wanted a mini cheese burger, fries and a drink£17 odds !!
So okay it’s expensive, but I’m sitting at a table which is so grotty !! I have photos ! We have been waiting 10 mins , still no food, am I missing something ? The place has a handful of eaters , 15 mins and the burger is here !!! Wow, it looks a basic burger , well it’s little wonder it’s quiet, what a terrible experience!. Clean your tables and reduce the ridiculous prices ! I have photos, chips burned , the owners need to be taken to task, £17:15 for a kids meal!!! What a total disgrace !

Have been to Five Guys before in Worcester and enjoyed it even tough it is expensive. Thought we would try the local one in Silverlink North Tyneside for comparison. Big mistake. Ordered a Bacon burger for me a small Cheese burger for my wife and some fries. The wife's burger was barely lukewarm so I returned it, which they promptly replaced with a better one and an apology, fair enough. Next problem was the fries. They had so much salt on them they were inedible !, and I LIKE salt
Now we don't like to complain, and I had just returned one burger so the fries got left and the bin got £5 worth of fries. That's it, we are done with Five guys, there is no reason in this day and age to be paying over £20 for 2 burgers and fries when they cannot even cook or season them properly. Never again, I'll stick to KFC in future. To be brutally honest, I think 2 stars is me being generous.