Five Guys UK Anmeldelser 

what an amazing experience, I had a wonderful greeting from Elis and Ben and I had the Cajun fries - yum! and the most amazing milkshake ever (best in Coventry by far!
The restaurant was clean and the staff made me feel welcome

Great food ,clean restaurant friendly and polite staff

My first visit to five guys.. Staff were fine, restaurant clean etc, but I nearly had a fit when I was charged 28 quid for 1 burger 1 chips and 3 shakes... I found the burger tasteless, completely devoid of seasoning and quite dry too, the chips were lovely, but wayyyy too many for 1 person, so had I bought us all fries we would have wasted so much but the only thing for me well worth the trip we're the shakes, these were the best I've ever had... You can keep your overpriced burgers and your mountains of chips, but I'll be back for them shakes though...

Horrid restaurant and service. Not clean, had to wipe the table myself. Chips were cold. So expensive for what you get. Its always empty! How is it still trading. The staff are sooo rude, especially the manager at the Bluewater site.

Got my order wrong twice. It's a burger and chips. how hard can it be?

Well what do I say what a load of crap this company is spent £70 on a order for the first time here had it delivered and what a absolute joke just dont order from 5guys in general its a shocking place for food my order went straight in the bin best place for it!!!!!!

Staff very polite, enthusiastic and hardworking. Car park festooned with litter. Tables and floor inside very dirty. Rubbish bins overflowing. Burgers 6/10. Milkshakes 7/10. Chips 1/10. Value for money and overall experience 4/10.
Sadly, felt ripped-off. 40 odd quid was way OTT for what was more like a trip to a grubby old greasy spoon with pretty posters on the wall.

Terrible. Just eat order. Entire order was wrong. Not what we ordered and didn’t receive drinks.

Shameful. Would not recommend at all

Avoid Chichester, very expensive for disgusting slop, and the veggie sandwich has to be the worst veggie experience I ever had.

To start with I couldn't believe the price for a takeaway burger, stunned!!!

Waited over 20 minutes, when back to check they had actually got our order.

Then I found a lump of something in my burger, plastic or hard cardboard, hard to say, it was horrible, put me off the rest of the burger.

So paid way over the odds, waited ages, then wasn't able to eat it. Never again. Not even if someone else is paying.!!!

Got to be THE dirtiest place to eat in Liverpool (Liverpool one). Went in a couple of weeks ago, it had a pigeon inside and no one cared at all. Strong smell of urine upstairs coming from the toilet and every table was filthy. We literally had to bin the food and leave. Honestly stay away.

We ate at their Birmingham Resort World restaurant after attending an event at the NEC on Sunday 25th January, and I advised their customer service and their MD John Eckbert about our experience that was so awful that I felt I must complain and let their MD about this.

When I went to the counter I did check that they were still open for eat in & I was told yes. So 4 of us ordered and the total spend was an eye watering £92.80. We were firstly surprised what the cost was but you were open & we were hungry, so we continued with our order.

There was a table of 5/6 waiting for food and then us. a few more people came in after us. One ordered a full meal & got his food sometime before us & 2 other people came in and got their drink & shake long before us.

The food took a very long time, what I could see that the Deliveroo riders were walking in and collecting order & then I realised they must have been getting priority over us.

When our food was finally ready, perhaps we waited around 20 minutes, our milkshakes hadn't even been made - normally you get the milkshake quickly, certainly never after the food.

I got the food and another of our group waited for the shakes. When he was passed them he was told we'd have to move outside because they were closing - please see me point about how I checked they were open and able to serve us before closing.

We sat down and ate our food only for the same member of staff, a black guy with a beard to come back over and abruptly order us outside. So begrudgingly we started to gather our half eaten meal to take it outside, only to then hear him saying loudly something like: it's common sense innit, I say we're closing and you have to get outside so we can close. He didn't care that we heard him at all.

so we moved outside to your seating area and it was absolutely freezing out there, I guess there was no heating on in the centre & also there was a horrific draught. I have a liver condition where if I'm cold I feel quite unwell & I was feeling this within seconds. And of course our food went stone cold as soon as we sat down.

So to recap, we spent nearly £100 on 4 meals, we checked there was time to be served and eat, they gave priority to the Deliveroo orders and made us wait until last & then demanded we sat outside in the freezing cold - it was 3 degrees on Sunday night outside, so inside with no heating I believe the temperature was close to that.

Basically, they gave us a very poor experience and overview of their company & this awful experience has left me feeling that we should be offered a full refund

The staff at this branch need some retraining, that servers attitude was appalling.

they responded with:

Hi Alan

Thank you for getting in touch with us regarding your visit to our Birmingham Resort World store.

Unfortunately, upon investigating this with the team on shift and CCTV, I was unable to match up all of the events as mentioned.

I can confirm that you ordered at 9:35pm and received your food within 14 mins at 9:49pm. The standard waiting time at Five Guys is 10-12 mins as everything is cooked to order, and there was a slight delay due to the size of the order. You received your milkshakes within this time.

You sat in the restaurant to eat and remained uninterrupted until 10:20pm, 10 mins past closing time. This is when a crew member politely approached you to ask if it was okay that you sit outside. You agreed with no issues - the manager overheard this conversation and can confirm. You also thank the crew member and the manager on your way out, which we can assume means you had no issue with this request.

Whilst I appreciate the frustration in having to eat outside, our team had a right to ask this as the store was closed. You were not treated rudely by the team and we cannot see that the crew member made the comments you stated.

Therefore, we won't be offering a refund on this occasion.

Apologies for any inconvenience caused.

Thanks,
Customer Service Team

I asked them FOUR TIMES for the video footage they claimed to have and I NEVER got a reply from them.

so they're clearly liars, there is no footage & as I'm in it I feel I have every right to ask for it.

My suggestion is that everyone avoide this useless companies of liars with bad attitude staff. And I never had a reply or acknowledgement from their MD, he read my emails but must care so little about their company that he can't even be bothered sending a reply.

A lot of staff there so I got my order very fast.
Staff were very polite.
Overall good experience
Would recommend

Don't go here, horrendous customer service.

Milkshake was wrong.

Burger never came and wasn't even made until I had to prompt them - somehow the order got lost?! And then when they finally got around to it the burger was wrong.

No apology offered.

Contacted customer service and it appears they don't care either.

Waste of money.

I had been waiting nearly 6 hours for my delivery and haven’t been offered a refund

Ordered today whilst visiting Sheffield via Deliveroo, to my hotel. Took over 1 hour for delivery to arrive and chips were stone cold. Got a refund from Deliveroo of £1.29 the delivery fee.

I was severely disappointed with everything my grilled cheese was burnt and cold

Got horrendous food poisoning from eating a hotdog from here. Will not be eating from here ever again, it was clearly undercooked & I have been in excruciating pain for days.

Long live burger king

Ordered on the 19/02/2026 from the Mersey retail shop Came with no milkshake phoned up conversation went “nothing to do with us you ordered on an app”. It was given to the driver but the driver had shown me in his car when I said “no milkshake” there was nothing in there. This has happened twice now items missing and there attitude stinks.