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Five Guys UK - Kingston Anmeldelser 3

•
TrustScore 3 ud af 5

2,8

Burgerrestaurant
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Lokation

Skift lokation

The Rotunda - Unit 2, Clarence St., KT1 1QJ Kingston Upon Thames, GB

•
02085411527

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Virksomhedsoplysninger

  1. Burgerrestaurant
  2. Fastfoodrestaurant

Skrevet af virksomheden

An American fast casual restaurant chain focused on customisable burgers, hand cut fries, hot dogs & shakes. Only premium ingredients are used, everything is made fresh to order and nothing is ever frozen.

Kontaktoplysninger

  • The Rotunda - Unit 2, Clarence St., KT1 1QJ, Kingston Upon Thames, Storbritannien

  • 02085411527

2,8

Middel

TrustScore 3 ud af 5

3 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 18 % af deres negative anmeldelser

Svarer typisk inden for 2 uger

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere
Bedømt til 1 ud af 5 stjerner

I had aFast delivery, but the worst Five Guys burgers we’ve had incredibly bad experience…

I had an incredibly bad experience ordering Five Guys via Uber Eats. The delivery was surprisingly fast, but unfortunately the food quality was shocking.

My colleagues and I were really disappointed when the burgers arrived. The buns were completely soggy, the cheese was melted and smeared all over the burgers, and the patties were cold and greasy — honestly, they tasted like they were old or reheated leftovers. The whole burger was soaked in a watery, runny sauce which made everything even worse.

I raised my concerns with Uber Eats support, and their response was to offer £1.29 credit to my Uber Eats account. That felt like an insult considering the condition of the food.

It’s such a shame that a well-known brand like Five Guys seems to be ignoring basic quality standards. I’m sadly and genuinely disappointed, and I won’t be ordering again.

31. december 2025
Uopfordret anmeldelse
Five Guys UK - Kingston-logo

Besvarelse fra Five Guys UK - Kingston

Thank you for your feedback, We are sorry to hear your uber eats order quality didn't live up to our usual standard. I will remind the team to focus on checking delivery orders before they are handed out to maintain our quality. We hope to see you back soon.

Bedømt til 1 ud af 5 stjerner

Awful cold food

We ordered a delivery yesterday at 3.32pm on Uber Eats order number 7CCE9. From the delivery order note I can see that the order was ready at 3.41 pm and was delivered to me at 3.25pm. Consequently, the food delivered was cold. The chips were stone cold and stale and the burgers were luke warm, squashed and soggy. It is not acceptable to take 45 minutes to deliver a food order and then fob me off both by Five Guys and Uber Eats.

18. december 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Had a delivery from the Kingston…

Had a delivery from the Kingston branch. Soggy buns, wilted lettuce, burger and chips were flavourless So expensive for a burger that I can make better at home.

1. oktober 2023
Uopfordret anmeldelse
Five Guys UK - Kingston-logo

Besvarelse fra Five Guys UK - Kingston

Hi Kerry, we are really sorry to hear about the disappointment regarding your delivery order from Kingston. To confirm, we don't add seasoning to our burgers as a standard; the fries are dusted with a light layer of salt. Please report this directly via the delivery app for further review.

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