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Five Guys UK - Intu Lakeside Anmeldelser 3

•
TrustScore 3 ud af 5

2,8

Burgerrestaurant
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Lokation

Skift lokation

Lakeside Food Court, Unit 420-421, RM20 2ZP West Thurrock, GB

•
01708866848

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Virksomhedsoplysninger

  1. Burgerrestaurant
  2. Fastfoodrestaurant

Skrevet af virksomheden

An American fast casual restaurant chain focused on customisable burgers, hand cut fries, hot dogs & shakes. Only premium ingredients are used, everything is made fresh to order and nothing is ever frozen.

Kontaktoplysninger

  • Lakeside Food Court, Unit 420-421, RM20 2ZP, West Thurrock, Storbritannien

  • 01708866848

2,8

Middel

TrustScore 3 ud af 5

3 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 18 % af deres negative anmeldelser

Svarer typisk inden for 2 uger

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere
Bedømt til 1 ud af 5 stjerner

First visit never again

Ate at Lakeside with my grand daughter - food greasy and over priced. Drinks refillable but expensive and tasted like fizzy water when I complained it took ages for Manager to come and sort - shexwas very pleasant and tried hard but clearly under staffed. Won't be using this chain again

4. juli 2023
Uopfordret anmeldelse
Five Guys UK - Intu Lakeside-logo

Besvarelse fra Five Guys UK - Intu Lakeside

Hi Andy, we're sorry to hear about your experience at our Lakeside store.

To confirm, our burgers are cooked well done and juicy only, the standard American way. The recipe for our Freestyle machine drinks is automatically mixed, as such, we do not have the access to water them down.

Our prices are what they are as we pride ourselves on the quality of our food. We use only fresh and premium ingredients, which are hand prepared each morning by our crew, to ensure a high quality product. We don't have any freezers in our stores and everything is cooked to order.

So we can check back with the team, please submit your feedback to https://fiveguys.co.uk/contact using our Customer Feedback form.

Bedømt til 2 ud af 5 stjerner

Was very disappointed with our choice…

Was very disappointed with our choice of five guys meal, after having been to five guys before the portion size of both the burger and chips was very big as I ordered a large chips this time which when received was disappointing along with the smallest burger I have seen & for the price which I paid was very expensive

27. maj 2023
Uopfordret anmeldelse
Five Guys UK - Intu Lakeside-logo

Besvarelse fra Five Guys UK - Intu Lakeside

Hi Lynn, we are very sorry to hear that the portion sizes were not up to our standards during your recent visit to our Lakeside store. We would like to check back with the team to see what happened on this occasion, as such, please don't hesitate to reach out to us via our 'Customer Feedback' form: https://fiveguys.co.uk/contact

Bedømt til 1 ud af 5 stjerner

Horrible management!

My bad review has nothing to do with the food, but it is based on what I have witnessed during my visit. On Friday 12th May, around 7pm, I was having dinner at the restaurant in Lakeside (Thurrock) when a woman wearing a black top and a black hat (presumably a manager or a supervisor) came in from the back of the shop, slamming the door open, and started to yell at one member of the staff. She reprimanded the man using an angry disrespectful extremely loud tone of voice, in front of other members of staff and customers. Poor guy was mortified and on the verge of tears. As a manager myself, I would never treat my staff the way that woman treated him. It was appalling! Your management team need seriously to be retrained in both management skills and manners.

12. maj 2023
Uopfordret anmeldelse

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