chips fresh out of the furnace since so burnt friend recommended no longer friends will now need to drink 10L of water to get rid of all the salt drink machine hard to understand the lids are ri... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Overpriced . Burger greasy bun soggy . First and last visit
Virksomheden har svaret
Food was wrong and undercooked asked for refund but non given very poor service and attitude from staff
Virksomheden har svaret
Wow not in a good way, covered the whole bun top and bottom layer litrally all of it in tomato sauce (and your tomato sauce is very vinegary), I could not taste the burger, all I could taste is to... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
An American fast casual restaurant chain focused on customisable burgers, hand cut fries, hot dogs & shakes. Only premium ingredients are used, everything is made fresh to order and nothing is ever frozen.
Kontaktoplysninger
SU232/233 (K22), Intu Derby, West Mall, DE1 2PL, Derby, Storbritannien
- 01489880770
2,6
Under middel
4 anmeldelser
Har besvaret 18 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Overpriced
Overpriced . Burger greasy bun soggy . First and last visit
30. december 2025
Uopfordret anmeldelse
Besvarelse fra Five Guys UK - Intu Derby
Thank you for taking the time to get in touch regarding your concerns about our pricing.
We feel that we offer great value for money, given the high quality and care we put into our burgers, fries and whole menu.
There are no freezers in any of our stores. We also only use fresh and premium ingredients, which are prepared by hand each morning by our crew, to ensure a high-quality product.
We’re also unique as everything is cooked to order, serving you fresh food with customisable products to make sure your meal is exactly how you like it. In short – we are obsessed by creating the best burgers and fries we know and feel the only way to get there is through combining the best possible ingredients with great in-house production, training and cleanliness standards.
Thanks again for taking the time to share your concerns and we hope that this explains more about how we do things and why our prices are what they are.
Food was wrong and undercooked asked…
Food was wrong and undercooked asked for refund but non given very poor service and attitude from staff
2. november 2023
Uopfordret anmeldelse
Besvarelse fra Five Guys UK - Intu Derby
Hello, we appreciate the time taken to leave us a review. We're sincerely sorry to hear that your food from Derby was not to our usual standards.
We'd love to look into this further, as such, please don't hesitate to get in touch with us: https://fiveguys.co.uk/contact
rude disgusting horrible
chips fresh out of the furnace since so burnt
friend recommended no longer friends
will now need to drink 10L of water to get rid of all the salt
drink machine hard to understand the lids are ridiculous this is soda not coffee
next time id go nandos at least the staff communicate and have icecream and peri salt
my mum might have a heart attack from the amount of salt
save your money on this expensive mess
25. juli 2023
Uopfordret anmeldelse
Besvarelse fra Five Guys UK - Intu Derby
Hi Emily, we are very sorry to hear that your fries were not up to our usual standard during your visit to Derby. Please reach out to us so we can check back with the team: https://fiveguys.co.uk/contact
Wow not in a good way
Wow not in a good way, covered the whole bun top and bottom layer litrally all of it in tomato sauce (and your tomato sauce is very vinegary), I could not taste the burger, all I could taste is tomato sauce.
The chips were covered in salt literally, your cooks need to think about what tastes good.
If you cover the burger in tomato sauce or salt all you can taste is tomato sauce and salt.
I really think it would have been good, the food was good, if it hadn't have been covered in condiments. You really need to tell your cooks how much seasoning and condiments how to put on. TRAIN YOUR STAFF ON CONDIMENTS, PEASE.
Polite, lovely staff, but they need training.
26. marts 2022
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.