Colchester branch. Awful experience. Ordered 2 burgers and fries for delivery. Chips were cold and one burger missing. Called restaurant to complain. Staff member blamed just eat driver for a mistake... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Absolutely amazing service. I ordered a double bacon cheeseburger and then realised I was starving so asked to change it to a triple. My food came and I was so hungry they I didn't really look at... Se mere
A friend and me visited the store in Colchester last night. I had ordered 2 bacon burgers, 2 small chips and a vanilla milkshake. The milkshake was yummy. All I got was 1 bacon burger and 1 small ch... Se mere
Placed an order tonight but it never arrived,contacted the restaurant and they said no their problem,tough luck. Instead they told me to contact deliveroo for a refund. Absolutely shambolic service fr... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
An American fast casual restaurant chain focused on customisable burgers, hand cut fries, hot dogs & shakes. Only premium ingredients are used, everything is made fresh to order and nothing is ever frozen.
Kontaktoplysninger
Unit 3, Greytown House, 144 High St., CO1 1SP, Colchester, Storbritannien
- 02087893004
4,2
God
7 anmeldelser
Har besvaret 18 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Incredible customer service
Absolutely amazing service. I ordered a double bacon cheeseburger and then realised I was starving so asked to change it to a triple.
My food came and I was so hungry they I didn't really look at the burger. As I was finishing, my order number was called again. I went up to explain that I had already collected my food, but the guys explained that they had forgotten to add the extra patty, so they had made me ANOTHER TRIPLE!!!
Not only did they not try to hide their mistake, they acknowledged it and then more than made up for it.
Amazing customer service should always be recognised and the guys at the Colchester branch of 5 Guys are awesome and absolutely made my day.
5. april 2026
Uopfordret anmeldelse
Great food ,clean restaurant friendly…
Great food ,clean restaurant friendly and polite staff
17. marts 2026
Uopfordret anmeldelse
Great service from Gabi!
Great service from Gabi!! smiley & kind. Nothing beats good customer service. Thankyou so much :)
19. maj 2023
Uopfordret anmeldelse
Besvarelse fra Five Guys UK - Colchester
Hi Olive, thank you so much for your kind feedback! We will share with the team in Colchester as they will be thrilled to hear.
Went fiveguys on my birthday and the…
Went fiveguys on my birthday and the cashier was extremely kind and even served me a free shake! Proper sound customer service overall. Orders were ready insanely fast and the quality of the food was immaculate!
24. april 2023
Uopfordret anmeldelse
Colchester branch
Colchester branch. Awful experience. Ordered 2 burgers and fries for delivery. Chips were cold and one burger missing. Called restaurant to complain. Staff member blamed just eat driver for a mistake he clearly made. He was then really rude to me and offered nothing to help at all - eg refused to send replacement missing items.
26. november 2022
Uopfordret anmeldelse
Placed an order tonight but it never…
Placed an order tonight but it never arrived,contacted the restaurant and they said no their problem,tough luck. Instead they told me to contact deliveroo for a refund. Absolutely shambolic service from both companies.
18. december 2021
Uopfordret anmeldelse
A friend and me visited the store in…
A friend and me visited the store in Colchester last night. I had ordered 2 bacon burgers, 2 small chips and a vanilla milkshake. The milkshake was yummy.
All I got was 1 bacon burger and 1 small chips. My friend had the burger and he said it was ok. I had the chips and I couldn’t finish them. I did pay for just 1 burger and 1 chips, but ordered 2 - it was expensive or what it was. I shall not be returning to Five Guys.
We ended up going to McDonalds instead.
22. august 2021
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.