Fisher & Paykel (United Kingdom) Anmeldelser 6.775

The delivery and installation of my fridge freezer by Chris and Eddie was excellent. I can’t speak highly of them enough. Very courteous and professional. Took every care not to damage anything, they were on time and efficient and very polite. Exactly what customer service should be

Good communication from F&P about delivery. The delivery team, Connor & Andrew, rang about an hour before arrival so we had time to clear the old f/f. before installation of the new one. Very efficient & friendly service. Good explanation of how it worked. One slight hiccup was a connector split when trying to attach to water pipe (over enthusiastic!) so we were without water/ice until we could get a replacement.

Ash,The engineer was pleasant professional and knew exactly what he was doing and advised me how to deal with matters in the future

Ash was able to fix the issue with my ice machine quickly

Fantastic product and delivery by Connor and Andrew, super smooth

Ash was prompt and courteous.
He very quickly diagnosed the problem and got us up and running again.

Jiy is a gem- very informative and efficient! Thanks Fisher and Paykel!

Great fridge, but stand out for the guys who delivered, extremely tricky up the stairs and Connor, Chris, Eddie and Andrew were phenomenal - so organised, super polite, and they got it done so quickly. Absolutely top experience, thank you so much!

I just wanted to send thanks out to Fisher & Paykel for exchanging our dented freezer door.
The communication from Adam Smith (Tech 126) was on point.
Adam couldn't do enough for us, he was punctual, extremely careful & full of knowledge, he gave some top tips on using the fridge freezer,
a great asset to the company.
Thanks again

Dean came today and did a thorough investigation and solved our leaky freezer, explaining the issues and how to avoid future problems.

Really excellent service from Dean. Polite and professional explained everything clearly and really friendly.

The engineer Jiy was courteous, polite and very efficient - he arrived on time and I was kept informed with details of my appointment at all times. Very happy with my repair

Connor and Eddie were great on delivery. Very careful about bringing the fridge through the house and removing the old one. Also talking to customer service on the phone was excellent as well. Super helpful and you got a person - not a bot!

I bought a fisher paykel coffee machine. It is nit even a year old and has broken twice. Getting service from fisher paykel is almost impossible. They sell expensive appliances and the service is abominable. They don’t have a Maintenance department. They sub their work out to local contractors. When you use their subcontractors they rarely show up on time or at all. The first time the coffee machine broke they made an appointment and never showed up. I waited for a whole day without even a phone call saying they weren’t showing up. Do not buy this brand. I have had nothing but trouble with this company. Do not buy their appliances unless you are looking for trouble and no service. They are a terrible company with no service for their products.

Jesse was very thorough and efficient

Adam Smith came to sort out a leak to my fridge freezer which he did quickly and efficiently. The main problem was caused by a blocked drain which I hadn't been able to access. I also needed a new ice cube freezer tray as the existing one had a crack in it and was contributing to the problem. Thank you Adam for arriving punctually and for being so personable.

I am writing this review, I bought several Fisher Paykel products and I have a specific complaint and I cannot get to speak to anyone at Fisher Paykel or a email to deal with a real person one to one. They are an appalling company, I wish I had never heard of them.
I made a big mistake buying their products.

The whole purpose of my review was to get someone to speak to at Fisher Paykel.

Now they have contacted via Trustpilot wanting more information. Trust Pilot please pass my email and phone number to Fisher Paykel and I will give them full details of my complaint, as them being uncontactable via someone accountable is one of my complaints. So if they contact me we can correct the first problem.

I would not buy from this company again. They do not have the capacity to service in the U.K. it’s all AI and no substance.
5 hrs and no technician coming. He’s sick. Yet I got messages confirming the visit.
AI works for Head Office in Nz but not for customer here. They use local people and there simply aren’t any. Never had this issue with Zanussi, or Bosch.

This is a great, friendly Company with superb products and customer service- engineer Aaron came quickly after my calling the super-efficient helpline to fix a problem/part with brilliant efficiency and courtesy. Superb experience all round- recommended.

Robin serviced our dishwasher drawers and was so informative and helpful. He patiently listened to our concerns and our dishwasher now runs smoothly and fits better within the cupboards. Thank you Robin, you’re a credit to Fisher Paykel company.