Our order arrived a day earlier than expected, was delivered straight to our door by the driver with a pallet trolley. Perfect! Have already recommended to friends & family. 😊👍
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Se, hvad kunderne siger
This is the third time we have ordered from Firewood Express and the quality has been excellent every time. It's so convenient being able to choose the day of delivery, and the drivers are amiable an... Se mere
Delivered on the set day. I got an email a week prior and I admit, I panicked - I was away and not due back for 6 days, Gates all locked - aargh? I rang them and was told it was fine, it was just th... Se mere
Excellent logs and ready for burning. Size (8 ") fits log burner nicely. Delivery driver was great and really helpful in getting the logs to where we needed them to unload. Have used this company f... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Firewood Express UK deliver a variety of firewood products and pack sizes to homes across the UK. Customers can order and pay on the website from the comfort of their own home. They can select their own delivery day. We offer a no quibble money back guarantee.
Kontaktoplysninger
Newton Of Boysack Farm, DD11 4PT, Arbroath, Storbritannien
- 01241890207
- info@firewood-express.co.uk
- www.firewood-express.co.uk
4,9
Fremragende
3 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 25 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
No complaint about your product
No complaint about your product, first class. The problem was with the delivery firm, Owens. They sent out a young driver who said that it was his first day on the job. He only had an old hydraulic fork truck which couldn’t lift the pallet over the low kerb into our yard. Yours was the fifth delivery we’ve had of pallet wood and all the others had no trouble. Anyway he drove off leaving the logs half way out into the road on a blind bend. Luckily my nephew came with his tractor and fork lift and saved what could have been a bad outcome.
11. februar 2026
Besvarelse fra Firewood Express UK
We are sorry to hear about the issue with your delivery. We will pass this on to the delivery company and hopefully this can be resolved for any future deliveries.
We appreciate you bringing this to our attention.
Apologies again.
Becky
Besvarelse fra Firewood Express UK
Happy to hear everything went well with your order, we appreciate you leaving a review.
Becky
Besvarelse fra Firewood Express UK
Thank you for taking the time to leave a review, its much appreciated.
Becky
Best Value Softwood Logs
17. februar 2026
Besvarelse fra Firewood Express UK
We appreciate you taking the time to leave a review.
Becky
Excellent as usual
Excellent as usual. Have bought many times now. Can’t fault the company, or the product that they supply.
9. februar 2026
Besvarelse fra Firewood Express UK
Thank you for your continued custom and taking the time to leave kind review, its much appreciated.
Becky
Great price and free delivery
Great price and free delivery. Quality logs. Friendly serv ice.
20. februar 2026
Besvarelse fra Firewood Express UK
We appreciate you taking the time to leave a review.
Becky
It was delivered on time
It was delivered on time, came wrapped so could decide when to unpack (no rain).
Good size logs and burn well.
It would have been good if they could come in smaller van so they could get up my driveway as I had to unpack and move twice.
20. februar 2026
Besvarelse fra Firewood Express UK
Thank you for taking the time to leave a review.
Becky
Another decent load of firewood
Ease of ordering, availability of delivery slots and a decent product. I have ordered from Firewood Express a number of times and I know what to expect. The logs are the same basic lenght but vary in width which is ideal for getting a fire going and maintaining it.
20. februar 2026
Besvarelse fra Firewood Express UK
Thank you for taking the time to leave a review and your continued custom, its greatly appreciated.
Becky
Besvarelse fra Firewood Express UK
Thank you for your kind words, its greatly appreciated.
Becky
Besvarelse fra Firewood Express UK
Thank you for taking the time to leave a review, its much appreciated.
Becky
The service and helpfulness of the…
The service and helpfulness of the delivery driver that put the logs into the garage.
11. februar 2026
Besvarelse fra Firewood Express UK
Glad to hear your delivery was successful. Thank you for taking the time to leave a review.
Becky
Definitely recommended
Website clear and easy to use, you get a real person if you telephone, everyone knows what they’re doing, and the wood has always arrived on time. They are our go-to for wood.
28. januar 2026
Besvarelse fra Firewood Express UK
Thank you for your continued custom, we appreciate you taking the time to leave a lovely review.
Becky
Really good product...
Really good product...
Delivery experience perfect...
Price very competitive...
Good communucation, like a family-run business...
They care...
26. januar 2026
Besvarelse fra Firewood Express UK
Thank you for your very kind review, its much appreciated.
Becky
Excellent reliable professional service…
Excellent reliable professional service going above and beyond to support customers
23. januar 2026
Besvarelse fra Firewood Express UK
Thank you for your lovely review, glad to hear everything went well with your delivery.
Becky
On time, friendly delivery
On time delivery. Ready to burn wood. Helpful, friendly delivery driver
23. januar 2026
Besvarelse fra Firewood Express UK
Thank you for taking the time to leave a review, its much appreciated.
Becky
Good company to deal with
Good company to deal with. Wood arrived on stated day and great price.
2. februar 2026
Besvarelse fra Firewood Express UK
Thank you for taking the time to leave a review, its much appreciated.
Becky
Powered pallet forks got my delivery up…
Powered pallet forks got my delivery up my driveway. A game changer for me.
2. februar 2026
Besvarelse fra Firewood Express UK
Glad to hear everything went well with your delivery. Thank you for leaving a review.
Becky
Besvarelse fra Firewood Express UK
Glad to hear you like the logs. Thank you for leaving a review.
Becky
Besvarelse fra Firewood Express UK
Thank you for taking the time to leave a review.
Becky
They boasted on their website that…
They boasted on their website that over 90% of their deliveries are completed on the date requested, and then delivered the wood 24 hours after they said they would.
28. januar 2026
Besvarelse fra Firewood Express UK
I am sorry your delivery did not arrive on the requested date. On our website it states that the delivery date picked is a guide not a guarantee and unfortunately the couriers had not been able to deliver on the date you requested. We had been in contact with you to let you know when your delivery would arrive and to figure out alternative options when it was delayed.
Thanks
Becky
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