Excellent customer service! We bought our tall pizza oven 3 years ago and have used it constantly since. Unfortunately the glass has cracked on the top oven (no fault of Fire Pits UK) and once again... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I wanted to order a couple of cloches and a press, but the later was out of stock. They were very helpful, told me when the burger press was going to be back in stock, and importantly, delivered on th... Se mere
Virksomheden har svaret
Fantastic workmanship as always with firepits uk, really like the dual pitnic bbq, bought for our camping trips although we tried it out in the garden after seasoning the grill plates and it works a t... Se mere
Virksomheden har svaret
Sought advice on what to buy, got advice, bought stuff, stuff arrived, burning a storm outside now. For those wondering the related size lids do cover both the belly firepit, as well as the optional g... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Firepits UK. Original designs, handmade in the UK from British steel Firepits UK has a range of over 40 fire pits, outdoor kitchens, pizza ovens and chimineas, which are handmade in our Monmouthshire workshop from high quality British steel. The premium grade steel and exacting construction methods result in the finest quality fire pits available. For Cooking & More - Many of our fire pits are ideal for cooking over, with unique features such as the Swing Arm BBQ Rack. Firepits UK also sells an extensive range of clever cooking accessories as well as pizza ovens and outdoor kitchens to kit out even the most ambitious outdoor chefs. For All Seasons - Made from premium grade steel, our range is designed to withstand all weathers so that the fire pits and their owners can enjoy the garden all year round. The Chef's Choice - The unique features of our fire pits make them the choice for serious cooks, having been used by the UK's leading chefs including Tom Kerridge, Paul Ainsworth, James Martin and James Strawbridge.
Kontaktoplysninger
4,8
Fremragende
333 anmeldelser
Har besvaret 75 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great service
2. december 2025
Besvarelse fra Firepits UK
Thank you very much for this positive review!
Everything I expected
Great product backed by excellent customer service who are at the end of a phone without a wait!
Can’t wait to use it when the rain stops
2. december 2025
Besvarelse fra Firepits UK
Thank you for such a great review Andy, hope you love the products!
Fantastic service
Fantastic service, fantastic product and hey! The price is fantastic too….. see you in the new year
1. december 2025
Besvarelse fra Firepits UK
Thank you for your kind comments Helen!
The firepit looks great
The firepit looks great and I am happy that I can store logs underneath.
26. november 2025
Besvarelse fra Firepits UK
Hi Joe, thank you for your positive review. Do let us know if there is anything we can do to increase your rating to 5 stars .
Besvarelse fra Firepits UK
Thank you Hektor, enjoy!
Great company
Great company, lovely product.
Only thing is the black wax coming off the burger cloche.
12. november 2025
Besvarelse fra Firepits UK
Thank you Maggie! Sorry to hear you experienced some manufacturing oil remnants on the product. I'm sure you may have resolved this now but a wash in warm soapy water should remove this for you. Please let us know if we can help with anything else.
This is the 2nd purchase from the…
This is the 2nd purchase from the company quality is excellent and is delivered on time
6. november 2025
Besvarelse fra Firepits UK
Thank you so much for your positive review!
Besvarelse fra Firepits UK
Thank you very much for the positive review!
Great products, great service
Great service, great product. Chiminea looks amazing and oozes quality. Good advice too re care and fire building.
8. oktober 2025
Besvarelse fra Firepits UK
Thanks Steve, great to hear you're impressed.
Absolutely no problems.
26. september 2025
Besvarelse fra Firepits UK
Great to hear you're pleased Martin!
small swing arm wood burner bbq
I bought a small swing arm wood burner and bbq from Burford Garden Centre in the sale. I thought it would be a great multi functional piece of kit. The product came without instructions, chipped glass and the door would not close properly. A replacement with delivery paid for at my own expense was similarly damaged although the door was functional. Online instructions say it is safe to use bbq briquettes but not coal. It is not possible to bbq anything on the product with just briquettes because the distance between the coals and the grill is too deep. In consequence everything was cooked in the household oven, one of my guests was ill possibly due to food poisoning whilst we messed around trying to get everything to cook and this has ended up being a very expensive mistake. Great wood burner but it is not a bbq. Very very disappointing and distressing.
29. september 2025
Uopfordret anmeldelse
Besvarelse fra Firepits UK
Good afternoon, thank you for taking the time to leave us a review. If you would like some assistance in how to get the best out of the woodburner please email us at sales@firepitsuk.co.uk as we would be more than happy to help.
The BBQ does require a slightly longer period of time to get up to temperature due to the thickness of steel and size of the unit. We would recommend burning seasoned/dry logs for a good hour and a half before cooking to ensure that there is constant hot temperature for cooking, once the burner gets up to temperature it will hold its heat very well. General coal is not recommended for cooking, you would need to use charcoal to cook with but even better still dry seasoned logs would be the best fuel to cook over in this product. We have cooked over this unit with wood multiple times with great results, but it can take a while to get to temperature.
I am so sorry that BBQ arrived with broken glass, I believe burford have replaced the glass however if there is anything else we can help with please do get in touch.
Many thanks,
Charlotte
Besvarelse fra Firepits UK
Thanks for the positive review Jack!
Great product and fast service!
4. september 2025
Besvarelse fra Firepits UK
Thank you very much Karen!
Besvarelse fra Firepits UK
Thank you Cindy!
Besvarelse fra Firepits UK
Thanks Alison!
Great products
I have no interest in cooking, but I love cooking outside. Firepit products are well made and they provide a very good service.
Thanks
J
1. september 2025
Besvarelse fra Firepits UK
Thanks Justin, great to hear you love cooking outdoors, hope you are enjoying it!
Excellent service and superb quality-…
Excellent service and superb quality- looks great and works perfectly - Thankyou so much
30. juli 2025
Besvarelse fra Firepits UK
Thank you very much Angela!
Besvarelse fra Firepits UK
Thanks Richard, Enjoy!
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