Finish Line Anmeldelser 

Placed an online order 10/31, received order pickup email. I just drove 30 minutes to the store, to be told the order was canceled. Zero emailed communication that anything was canceled. Seems like a scam. Nothing has been refunded to my account.

I would give this 0 stars if I could! I downloaded the app with the understanding I would get a special $15 off coupon code…which I got but guess what…my purchase “didn’t qualify” then it said if I create an account I would get a$10 off coupon which I did and guess what.. that one didn’t work either! A total waste of time! All a ploy to get your info!

They send me my ultraboost shoes both left side. Crazy. $120 and they call it On Sale Bargain.

I received shoes that was used. I call customer service she was nice but after reading the reviews. No way I was going to drive 30-40 minutes for an attempted exchange. I feel like there should be something bigger done about this. The shoes I received are suede they had light color spots, scruff mark on the toe, and inside white fabric from socks. But the shoes was sold at FULL PRICE!!! Finish line is finish i will never purchase anything else.

The store sold me a pair of nikes that squeaked. When I took it back to the store after the first time wearing them the lady said "they couldn't do anything because they've been worn" This was after she laughed and said "ya, we know they squeak. We've gotten several complaints " i made 3 attempts for reimbursement after I was told to clean them better. This place is trash and so are their employees. I'll never buy anything from this place again. I put 1 star because 0 stars wasn't an option

First of all the package was sent in a crappy half opened box. The actual shoebox looked even worse. The box completely fell apart, is ripped, and even the finish line customer information/tracking paper is completely ripped. What’s most aggravating is that the damn laces aren’t even laced the same. I should not have to replace my shoes.

Terrible customer service. Buyers beware. Ordered some shoes and decided to get socks to get free shipping. They sent me the wrong socks. I didn’t order the wrong ones, the wrong ones were shipped. Waiting on customer service. They won’t send me a shipping label to return. Keep saying return to a store. Well, guess what I don’t have a store near me and all I want is the socks I ordered. Seems reasonable. Send me a label fine, send me the socks that were a present with the shoes. What a nightmare. Just purchase somewhere else. They just don’t care about customer service.

I was sold a pair of defective $200 shoes. Returned them and they were sent back to me because I wore them once! How would I know if they are defective without wearing them. They are the ONLY retailer that does this. What a SCAM!!!!

They are the worst company to buy anything from you place orders nothing gets shipped out. You have to wait five business days to call and complain about something then when you do, you have to wait 7 to 10 business days after that to get your item it’s the dumbest thing in the world you get punished for their inferiority their employees don’t know how to do their job but we gotta pay the price so I’m paying to get screwed. Listen go to footlocker hell go to the black market in Chinatown go anywhere but there they suck.

Ordered pair of Jordans for my son to go back to school and the shoes came 2 days later then what was I said. The worse part is I open the box and there is mismatching shoes inside. I reached out to customer service and they want me to print a return label, take it to fedex, and then wait 5 to 10 business days for them to review the shoes before they send me another pair. So let me get this straight they make a huge mistake and do nothing about it besides cause a huge inconvenience for the customer? Horrible business

Canceled order and never got refunded. Keep saying they did it but my bank says they didn't. They blocked me out of signing in etc NOT WORTH THE TIME AMD ENERGY I USE to think they were all that but THEY HAVE BECOME A LOW QUALITY BUSINESS U FIND IN A OLD ABANDONED MALL HONESTLY

I am extremely disappointed with my experience with Finish Line.

I ordered a specific item, but Finish Line shipped me the wrong product. Despite this being entirely their mistake, they refused to simply refund me for the item I never received.

Instead, I was told I had to:

* Drive approximately six hours to a store if I wanted the correct item, even though they refused to ship it to me from that store.
* Package and ship back the incorrect item they sent me.
* Wait until they received and processed that return before they would even consider issuing my refund.

At no point did I receive the item I actually paid for, yet the burden of fixing their mistake was placed entirely on me. I was expected to spend my own time, gas, and effort correcting an error that was not mine.

Mistakes happen, but a company’s response is what matters. Finish Line’s handling of this situation showed a complete lack of accountability and concern for the customer. I cannot recommend ordering from them based on this experience.

I placed an order online and received a size 5 in infants when I ordered a 5 in big kids. I tried calling customers service 3 times....first time I was hung up on second time I was put on hold forever and 3rd time they told me that a manager would return my call. I never received a call. I will try filing a formal complaint.

My review is no stars. If I could give a negative stars I most certainly would.

I purchased shoes in Philadelphia store while on vacation. We did not realize there were two different shoes in the box when we left the store. I live in Raleigh, NC. When we realized there were two different shoes in the box we took them to a store in Greensboro, NC. They would not take the shoes. They asked me to call customer service and they would help me.
I did not have the receipt from purchase. Philadelphia store sent me the receipt via e-mail. Props to Phili store. Via Fed-Ex, I sent the shoes, receipt and a letter explaining what happened to Finish Line HQ in Indianapolis. Fed-Ex was paid for by Finish Line. I told customer service I didn't have original box and they said that's OK. Finish Line then sent the shoes back to me because I didn't have original box.
I called customer service again asking why no refund. They tried to tell me that I was outside of the 90 days to return shoes. Their employee put two different shoes in the box, I paid for them, my son barely wore them and I'm outside of the 90 days. After refusing to get off the phone and demanding that I speak to a manager, I spoke to a Customer Care Engagement Specialist, LIT on June 19th, 2026. I sent her pictures of the two different shoes and a photo of the receipt. The Customer Care Engagement Specialist asked a few questions and then asked me to send shoes back to them AGAIN. Finish Line HQ in Indianapolis received the shoes on June 30th, 2026. I e-mailed Customer Care Engagement Specialist on July 2nd, 2026, thinking my refund was being processed. No response. July 7, 2026, I called Customer Care Engagement Specialist and was told she was out of the office and would call me back July 8th. I did not receive a call. July 14, 2026, I called Customer Care Engagement Specialist at her office phone. The call failed? I then called customer service and they said they could not refund the money because I didn't have an order number? I bought the shoes in the store, there is no order number. I have sent you the shoes back, I have showed you the receipt, your employee put two different shoes in the same box and you're not going to give me a refund?!?!? Eventually, I receive an e-mail from the Customer Care Engagement Specialist. The Customer Care Engagement Specialist says she has "submitted a ticket to our intake team regarding the return label..... I am following up with them today to get this issue resolved for you as quickly as possible." I have no doubt I will need to call them AGAIN to try and get my refund. I'm 54, worst customer service I have EVER experienced.

Avoid this retailer at all costs. Paid extra for premium delivery, and then got an email back with a delivery date worse than standard delivery. That was bad enough, but I've now sent 9 emails and am still waiting for my money back.

Finish Line sent me the wrong shoe size THREE times. The first time customer service sent me a label to mail them back and sent a new pair… wrong size AGAIN. Then they told me I had to go in store to exchange them. I went in store, returned the wrong size and had them order the correct size for me. AGAIN wrong size. After that I gave up. I’ll never order from Finish Line or JD again. Never had this issue with any other retailer, let alone 3 times.

If I could give this store at this location a zero I would. This store at Macy's Towson Town Mall had no employee on site to assist the customers who had been there for an hour. why r we selling to other countries who do not have our interest at hand. No employee was at Macy's location on Saturday June 27,2026. There where at least 8 stacked up boxes unopen at this location. Who's buying the product and then not there to accept and open the merchandise. Just close the location down if you are not going to do the right thing for the USA citizens. Piss Poor Representation!!!!!

Absolutely terrible. I never received my items(Shoes) Then I called customer service and they told me there’s nothing they could do about it!! to check with family members or neighbors to see if they might have received them!

Do not order frin them I repeat do not order from them. It's been a month and I haven't received my order and they're giving me the run around everytime I call. They always telling me something different so I finally asked for a supervisor and they said a supervisor would contact in 24 hours and it's been 3 days now.