Fastfixboilersandtanks Anmeldelser 8

I made an official complaint to fast fix. They repeatedly misdiagnosed a fault on our boiler system. Which has now cost us the price of a new boiler. They would not take my word for it despite pictures and a report from our engineer. They would not respond to my complaint. I contacted Darren today and I was insulted several times by his misogynist behaviour towards me over the phone. He laughed at me for getting a part name wrong and said I didn’t know what I was talking about. He wouldn’t let me speak and kept laughing and huffing. He then raised his voice at me several times. This is what you will deal with if things go wrong with fast fix. He accused of me things I have never said or done. It was an immediate misogynist, personal attack.
Our boiler packed up because their engineer kept replacing the same part instead of actually investigating what the issue was. In the end our boiler was so blocked it needed a new heat exchange and at this point only a new boiler was the answer. It was also dangerously hot from a burnout motor. Goodness knows what could’ve happened.
I don’t like writing poor reviews but if the manager won’t even take responsibility and try to resolve the issue what option do I have?

When my boiler was leaking I had a quick and positive response from the call-handler to the guys who came to fix it. I can't speak highly enough of these guys who were professional and courteous throughout.

Excellent communication from the office + site survey + estimate/quotation exercise. Installation lads (Adam& Beau) arrived on time . Site works well planned and carried out methodically, professionally and to program . No issues and job well done. Doesn't get better than that.
Chris Wright - Lilac Cottage.

Fantastic Company .Very efficient from Booking To Service .
Great Team / Skilled Engineers ,very competitive pricing .Will definitely be using them again .
Thank You

Excellent! Really pleased, James is knowledgable, helpful and friendly. Will definitely recommend if the opportunity arises.

Mark and Adam came today to replace my old oil tank.
They worked to a very high standard. Really nice and polite guys. Left everything clean and tidy.
Top job.
Thank you.

Fast Fix Boilers and Tanks were superb. Within the space of a few hours the guys had pulled out our old 4,000 litre heating oil tank and replaced it with a new one (taking the old one with them). They were very professional throughout delivering a quality product at a very competitive rate. I have no hesitation in recommending them. Thanks guys !