In store experience warrants 5 stars, served by knowledgeable staff, offered plenty of choice and time for making an expensive purchase on 19/6. ETA 7-9 wks, to be advised by *warehouse, whom I phoned... Se mere
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Se, hvad kunderne siger
I found Fairway furniture, very helpful and great friendly staff. I wasn’t sure on style or color for my new sofa and chair, but I had the professional help that I was looking for l would highly recom... Se mere
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A great selection of a range of sofas. Much better than all the other furniture stores we had been in in Plymouth. Very helpful staff and I was able to take fabric samples home to see how they look... Se mere
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Professional and kind service. The men delivery our sofas had an issuecwith the controls they couldn't figure out. A man came back and fixed it in just a few weeks and they were really good at communi... Se mere
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Virksomhedsoplysninger
Om Fairway Furniture
Skrevet af virksomheden
Fairway Furniture is the leading independent home furnishing retailer in the South West of England.
Over 170 years after the company was founded in Plymouth, it remains family run with a mission that has stayed the same - to offer an exceptional choice of high quality products at unbeatable prices, along with reliable, friendly, trusted and informed customer service.
From sofas and chairs to living and dining furniture, bedrooms to beds, flooring to lighting, pictures and accessories, our stores have something to suit every taste and budget.
Find your nearest store
Need help? Chat now
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FREE 5 Year Structural Guarantee
Giving you long-term peace of mind
We source product from around the world and ensure that everything we sell offers great quality and value. This gives us the confidence to structurally guarantee every item for 5 years for the date of delivery. This is in addition to your statutory rights, is provided at no extra cost as an additional benefit and covers the parts detailed in our full guarantee document, available on our website.
Kontaktoplysninger
184 Billacombe Road, PL9 7HE, Plymouth, Storbritannien
- 01752 408941
- feedback@fairwayfurniture.co.uk
- www.fairwayfurniture.co.uk
4,8
Fremragende
3 t anmeldelser
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Besvarelse fra Fairway Furniture
Thank you for your kind review! We’re delighted to hear you were pleased with both our sales team and the prompt, efficient delivery service. Your feedback is greatly appreciated, and we hope to see you again in the future! Kind regards Fairway
Staff polite and very helpful
Staff polite and very helpful. Recliner chairs kindly stored for us at Lee Mill for a month. One well known make of electric recliner chair faulty on delivery so awaiting engineer to visit on 26th May to ascertain damage. All in all a good experience of Fairway Furniture’s service.
11. maj 2026
Besvarelse fra Fairway Furniture
Thank you for your thoughtful review. We’re pleased to hear you found our staff polite and helpful, and that the storage arrangement at Lee Mill was convenient for you. We’re sorry to hear about the issue with the recliner chair and look forward to rectifying this on the 26th May. We are grateful for your kind comments about your overall experience with our service. Best Wishes, Fairway
Excellent service
Excellent service , good communication on delivery, all the furniture has been delivered quickly, and within time frame given. packed really well.
We had 3 beds , one sofa, sideboard and bedroom chair delivered at different times .
Beautiful furniture highly recommended.
16. april 2026
Besvarelse fra Fairway Furniture
We are so grateful that you left us this amazing 5 Star review, we are pleased that we were able to deliver great service and within the quoted timescales. Thank you for shopping with us, we will ensure that the Newton Abbot team hear about your great review.
Good choice of quality furniture
Good choice of quality furniture, decent price and great service. They keep you informed of your order progress.
13. maj 2026
Besvarelse fra Fairway Furniture
Thank you for your kind review. We’re so pleased to hear that you were happy with our range of quality furniture, competitive prices, and the service you received.
It’s great to know that our order updates helped keep you informed throughout the process.
We really appreciate your feedback and thank you for shopping with us.
Kind regards, Fairway Furniture
Lovely service from Bradley in the…
Lovely service from Bradley in the store through to updates and delivery time. Arrived on time and put in situ perfectly. No complaints from me.
15. maj 2026
Besvarelse fra Fairway Furniture
Thank you for your lovely review. We’re delighted to hear that Brad provided great service in-store and that you were kept well informed right through to delivery.
It’s great to know everything arrived on time and was placed exactly where you needed it. We really appreciate you taking the time to share your experience and hope you enjoy your new furniture.
Kind regards, Fairway Furniture
Very helpful staff in shop and delivery staff
Very helpful staff in shop. The two delivery men were polite, respectful of my property and delivered furniture quickly. We were glad to have chosen option to have chair made up as it was ready to use immediately.
12. maj 2026
Besvarelse fra Fairway Furniture
Thank you for your kind review. We’re so pleased to hear that our in-store team were helpful and that the delivery team were polite, respectful, and efficient when delivering your furniture.
It’s great to know that having your chair assembled and ready to use made things easier for you straight away.
We really appreciate you taking the time to share your experience and hope you enjoy your new furniture.
Kind regards, Fairway Furniture
Excellent service and communication
12. maj 2026
Besvarelse fra Fairway Furniture
Fantastic, we love to hear that our store teams have kept our customers updated on every step of their order, and that their service was appreciated. We will pass this on to them.
Besvarelse fra Fairway Furniture
Thank you for taking time to leave us a 5 Star review, we will ensure we pass on your kind words to our St Austell team, praising their service.
Thank you for choosing to shop with us.
Kind regards, Fairway Furniture.
Could not falt the service from the…
Could not falt the service from the brilliant sales person to the communication from your team, and the delivery drivers were fantastic thank you all very much.
13. maj 2026
Besvarelse fra Fairway Furniture
Thank you so much for your wonderful review. We’re thrilled to hear that you were so pleased with the service you received from start to finish.
It’s great to know that our sales team, customer communication, and delivery drivers all helped make your experience such a positive one. We’ll be sure to share your kind comments with the whole team.
Thank you again for choosing us and for taking the time to leave your review.
Kind regards, Fairway Furniture
You have a great range of beds
You have a great range of beds, well set out in your store. The staff are very friendly and helpful. The delivery drivers were careful and on time.
I have bought furniture from you before and will continue to do so in the future.
11. april 2026
Besvarelse fra Fairway Furniture
Thank you for your lovely review and for your continued loyalty to us. We’re so pleased to hear that you enjoyed browsing our range of beds and found the store welcoming and easy to explore.
It’s wonderful to know that our team were friendly and helpful, and that the delivery drivers provided a careful and punctual service.
We truly appreciate your repeat custom and your kind recommendation. We look forward to helping you again in the future.
Kind regards, Fairway Furniture
Fairway furniture St Austell,Andrea was…
Fairway furniture St Austell,Andrea was so helpful helping use decide on exactly what we wanted.Nothing was too much trouble.From ordering in store,keeping in touch right up to delivery.
Even another member of staff that I spoke to on the phone measured the sofa we looked at in store to reassure me on size.
Delivery was on time and delivery men really friendly.
Definitely shop there again.
13. maj 2026
Besvarelse fra Fairway Furniture
Thank you so much for your wonderful review. We’re so pleased to hear that Andrea at our St Austell store was able to help you find exactly what you wanted and made the whole process easy and enjoyable.
We’re also delighted that your delivery arrived on time and that the delivery team were friendly and helpful. Your kind comments mean a lot to us, and we look forward to welcoming you back again in the future.
Kind regards, Fairway Furniture
Sleepeezee… Mattress
I recently purchased a Sleepeezee Jessica Performance mattress from Fairway Furniture and I wanted to leave a genuinely positive review of what was an excellent experience from start to finish.
The whole process was professional, well organised and customer-focused throughout. Fairway Furniture kept me informed at every stage, contacting me several days in advance with a scheduled delivery date and time slot, which was extremely helpful. On the morning of delivery, I also received a text update advising that the delivery team were en route, and impressively they arrived exactly on time as stated.
The delivery team themselves were outstanding — professional, friendly, smartly presented and clearly very experienced. They carefully assessed the delivery logistics within the home, removed and took away my old mattress for recycling, and delivered the new mattress to the room with absolute care and precision. Nothing felt rushed and the whole experience was smooth, respectful and highly efficient.
The mattress itself is fantastic and I am extremely pleased with the purchase, but what really stood out was the overall level of customer service and professionalism shown throughout the entire experience.
Well done Fairway Furniture — you never fail to provide the absolute best customer experience. I would highly recommend you to anyone looking for quality furniture backed up by genuinely first-class service.
18. maj 2026
Uopfordret anmeldelse
Besvarelse fra Fairway Furniture
Thank you so much for taking the time to leave such a detailed and thoughtful review. We’re absolutely delighted to hear that you had such a positive experience with us from start to finish!
It’s wonderful to know that our communication throughout the ordering and delivery process helped make everything straightforward and stress-free for you. We always aim to keep our customers fully informed, so your comments are greatly appreciated.
We’re especially pleased to hear your kind feedback about our delivery team. Providing a professional, respectful and efficient service is incredibly important to us, and we’ll be sure to pass your lovely comments on to them.
Most importantly, we’re thrilled that you are pleased with your new Sleepeezee Jessica Performance mattress and that the overall experience met your expectations.
Thank you again for your continued support, recommendation, and trust in Fairway Furniture. Your feedback means a great deal to the whole team, and we look forward to helping you again in the future.
Kind regards, Fairway Furniture
The gentleman in store was very helpful…
The gentleman in store was very helpful and they kept in touch re. delivery. The delivery itself was excellent, very efficient and chrerful!
13. maj 2026
Besvarelse fra Fairway Furniture
Thank you for your kind review. It's great to hear that our in-store team member was helpful and that you felt well informed throughout the delivery process.
It’s also wonderful to know that the delivery team provided such an efficient and cheerful service. We’ll be sure to pass your lovely comments on to the team.
Thank you again for choosing us, and we hope you enjoy your new furniture.
Kind regards, Fairway Furniture
First rate service
Friendly , knowledgeable staff in store.
Regularly updated with order progression.
Given delivery time slot on day of delivery which was adhered too.
The 2 delivery men were polite ,respected our house installed the suite of furniture,then took away all relevant packaging erc
14. maj 2026
Besvarelse fra Fairway Furniture
Thank you for your 5-star review! We’re so pleased to hear that you found our team friendly and knowledgeable, and that you were kept informed with your order.
It’s great to know the delivery team arrived within the promised time slot, treated your home with respect, installed your furniture professionally, and removed all packaging for you.
We really appreciate you taking the time to share your experience and hope you enjoy your new furniture!
Kind regards, Fairway Furniture
excellent service in store delivery on…
excellent service in store delivery on time and well built the items delivered
15. maj 2026
Besvarelse fra Fairway Furniture
Thank you for your review! We’re delighted to hear you received excellent service in store, your delivery arrived on time, and that you’re pleased with the quality of your furniture.
We really appreciate your feedback and hope you enjoy your new furniture!
Kind regards, Fairway Furniture
Had message to tell me they were…
Had message to tell me they were arriving shortly and very helpful
Delivered to bedroom and all unpacked on sight - not beforehand which I don’t like
Very polite and cheerful guys - a credit to Fairway Furniture
Would recommend to anyone
15. maj 2026
Besvarelse fra Fairway Furniture
Thank you for your 5-star review! We’re so pleased to hear the delivery team kept you informed, were helpful throughout, and took care to unpack everything in your bedroom on arrival. It’s great to know their polite and cheerful attitude made such a positive impression.
Your recommendation means a lot to us, and we’ll be sure to pass your kind comments on to the team! We hope you enjoy your new bed.
Kind regards, Fairway Furniture
Very professional sales man was lovely
Very professional sales man was lovely!
Show room is lovely good range of products. Thank you Scott!
13. april 2026
Besvarelse fra Fairway Furniture
Thank you so much for your kind review! We’re delighted to hear you had such a positive experience with Scott and enjoyed our showroom and product range.
We really appreciate your feedback and look forward to welcoming you in-store again soon!
Kind regards, Fairway Furniture
2 star for the environment
2 star for the environment. 1 star for the incompetent inept often unhelpful bordering on awkward staff.
We ve been going to fairway for over a decade. But we rarely buy anything anymore because they never know anything about their own products and their staff turnover is constant presumably due to these issues.
This site asks for a date but it's every visit that's lacking.
We met one of the staff in a rival store and they claimed they quit because of how poorly run fairway has become. We certainly have found that to be true.
Possibly a management issue?
Will keep visiting in the hope of a better shopping experience. I hope they fix there issue soon as we believe in supporting local stores but fairway don't make it easy.
6. maj 2026
Uopfordret anmeldelse
Besvarelse fra Fairway Furniture
Thank you for taking the time to offer a review, even though it would seem we have fallen short of our aim to offer the best customer service.
As with any business, staff members move on to new opportunities and this can be for a variety of reasons. The Newton Abbot store in particular has had several new team members over the past year, many of whom have years of experience in the furniture sector.
It is disappointing that the former staff member you spoke to seems to have such a negative view of our company, but that is not for us to comment on, other than to say that the business seeks the best performance from every member of our store teams.
As a family owned and run business, we strive to be the best and we will continue to work hard to deliver that to our current and future customers.
Kind regards. Fairway Furniture
Besvarelse fra Fairway Furniture
Thank you for shopping at our Plymouth store and taking the time to leave them a 5 star review for the service you received.
As a local run family business we always want our customers to have the best possible experience when choosing to shop with us.
Thank you for doing so
Kind regards, Fairway Furniture
Great
From a great service in the showroom to the great experience during the delivery. Everything went really well and the sofas are great as well!
7. maj 2026
Besvarelse fra Fairway Furniture
Thank you so much for your kind words! We’re delighted to hear you had a great experience from the showroom right through to delivery. It’s wonderful to know you’re happy with your new sofas too.
We really appreciate your support and hope you enjoy your new sofas!
Kind regards, Fairway Furniture
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