On researching different companies for possible purchase, I found Factory Direct Flooring Ltd the best website for navigating around different types of flooring - colours, depths, designs. Via ch... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
On researching different companies for possible purchase, I found Factory Direct Flooring Ltd the best website for navigating around different types of flooring - colours, depths, designs. Via ch... Se mere
Virksomheden har svaret
Helpful and Amazing Sales Staff - I was after a piece of lino urgently and Brian guided me through the process and arranged for it to arrive next day and it certainly did. Will definitely use this co... Se mere
Very easy process to order samples to try at home, which was extremely useful as the one I thought was a good match for existing decor, proved to not be so. Thankfully one of the others was perfect. U... Se mere
Ordered 2 samples arrived the next day the product we are looking at has a good price and looks good quality so will definitely be ordering
The History Factory Direct Flooring was founded in 2005. It is operated largely online and has accumulated thousands of happy customers over the years. However, although the online wood flooring business is not as old as one might think, the founders have experience in their chosen fields that spans over 28 years. Their knowledge of wood flooring, the sales and service process and its installation is unsurpassed anywhere in the industry, which is what makes the company work so well. This in turn has led to a series of extremely strong business relationships within the industry with professional fitters, large businesses and executives and some of the most well-known and respected manufacturers out there today. The Goal The need for Factory Direct Flooring arose from the countless customer tales of bad floor shopping experiences. Although there were some good stories, the founders realised that there was a gap in the market into which they could create the best UK based source for wood flooring products. The goal of Factory Direct Flooring was to offer as large a selection of quality wood flooring products as possible without compromising on the outstanding quality or the cost to the customer. As such, they wanted to offer a business that combined low prices with outstanding customer service and excellent availability. The Benefits The fact that Factory Direct Flooring is an online business helps to ensure that the overhead costs remain as low as possible and thus enabling them to pass the savings back to the customer by keeping wood flooring prices extremely low. The primary wood flooring showroom is virtual and not physical, thus meaning that Factory Direct Flooring has unlimited inventory space so consumers can take their time to browse the catalogue from the comfort of their own homes. They can see the products by different manufacturers and in different styles as and when they choose, thus reducing their own costs because they do not have to travel to showrooms or deal with sales people that push too hard on account of their commission levels. There is also no middleman associated with wood flooring. We deal directly with the best manufacturers of wood flooring in the world on a daily basis and then offer it directly to you. This gives us a major advantage in the marketplace. All of our wood flooring is stocked by us to send to you and so this ensures that our sales volume is up to 100 times bigger than our competitors. We simply blow them out of the water when it comes to pricing without skimping on quality. All of our staff are highly trained in the various types of wood flooring that we offer so they are fully able to answer any and all queries you may have. Although a little research may be needed to answer some questions, we will get back to you as soon as we can. Our staff roster includes freight handlers, order processors, sales advisors and customer service representatives, all of whom are dedicated to ensuring that you receive the best shopping experience possible. If you have ever visited a physical wood flooring store then you may have come away confused and even with products that you do not want. The sales assistants may not have been knowledgeable or able to answer your questions. They may have talked you into buying something that you did not want. If this is the case then you are not on your own but you can get away from that by purchasing from Factory Direct Flooring. All of our sales advisors are knowledgeable about wood flooring and will be able to answer your questions but they are also there to help instead of exerting pressure. They are all salaried and will be happy to help make sure that you only purchase what you absolutely want and need. The Savings The savings are self-evident. If you compare the prices for wood flooring offered by Factory Direct Flooring against the prices offered by your local retailer then you will notice that you will save between 25% and 70%. The Bottom Line Factory Direct Flooring has come an awful long way since 2005 and today stocks one of the largest ranges of wood flooring products in the country. We will continue to grow and evolve over the years purely and simply because we offer customers what they want- high quality wood flooring at low prices with helpful customer service thrown in for good measure. There are many articles that are posted in our advice centre that will help you to learn a little about the wood flooring we offer, from types to finishes to installation to care and maintenance. We have it all there so please check in to find out everything you need to know about us and our wood flooring today.
1 Finch Way, Hemdale Industrial Park, CV11 6TQ, Nuneaton, Storbritannien
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I’m very happy with the service I received from Factory Direct Flooring.
I contacted them for advice about choosing the right flooring for my barber shop, and they were very helpful throughout the process. They replied quickly to my emails, answered all my questions clearly, and gave me honest advice about the different colour and style options.
They also recommended waiting for the samples and checking them under the actual shop lighting before making the final decision, which was very useful.
Professional, friendly and knowledgeable service. I would definitely recommend Factory Direct Flooring

Besvarelse fra Factory Direct Flooring Ltd

Besvarelse fra Factory Direct Flooring Ltd
Helpful conversation on the phone.
Rapid delivery of free sample.

Besvarelse fra Factory Direct Flooring Ltd

Besvarelse fra Factory Direct Flooring Ltd
No updates after placing order. Tried calling. Automated machine told to email. Email sent with no reply.
Eventually got someone on the phone who confirmed order was with the courier and out for delivery (paid extra for morning delivery slot and specific day) day taken off work to receive delivery.
Nothing. Called back, told full story to be told that they never received an email despite me triple checking the email address with them and it showing in my sent folder.
To then be told that the delivery was booked for the next day - however original person said he could see order was out with courier.
Requested refund. This can’t be done until item is received back to their warehouse. Whenever that may be as they cannot seem to get the order out at the correct date and time in first place.
Customer service was poor

Besvarelse fra Factory Direct Flooring Ltd

Besvarelse fra Factory Direct Flooring Ltd
Ordered a floor sample, arrived the next day brilliant service! Thank you

Besvarelse fra Factory Direct Flooring Ltd

Besvarelse fra Factory Direct Flooring Ltd
Ordered samples. You can only order 2 at a time so would be better if I could have ordered 3/4 but I understand costs and things.
Received within 2 days, great packaging, great quality. Will be ordering my flooring from them

Besvarelse fra Factory Direct Flooring Ltd
Easy ordering, great price, quick delivery, quality flooring.
Will 100% use again

Besvarelse fra Factory Direct Flooring Ltd

Besvarelse fra Factory Direct Flooring Ltd
They take your money then inform you that the item is out of stock
They did offer an alternative which I would have accepted but they couldn’t guarantee it would be delivered on time
I specifically ordered from Factory flooring direct because of their stated delivery time
No attempt was made to try and put my order on a 48 hour delivery schedule for the inconvenience
I now have to spend more hours trying to find somewhere that can delivery on time
They will reply with the usual sorry for the inconvenience but we won’t try to help you out

Besvarelse fra Factory Direct Flooring Ltd

Besvarelse fra Factory Direct Flooring Ltd
Very poor service . They told me that the courier would charge £54 as I cancelled my order . Then £108 came out of my account . I have not been reimbursed for my delivery charge either !

Besvarelse fra Factory Direct Flooring Ltd
Didn't receive the free sample that was ordered ...and until now no communication from the company.
Feel disappointed that I engaged with the company

Besvarelse fra Factory Direct Flooring Ltd
Great customer service from the team, had several conversations about what we needed and whether we had any questions about the products before we made our purchase.
Would definitely recommend using and the prices are very reasonable indeed.

Besvarelse fra Factory Direct Flooring Ltd
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