The F1 Experiences team looked after my wife after she had a nasty accident at the Belgian GP. Cameron and his colleagues turned a nightmare into a very special experience. We will be forever grateful... Se mere
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Se, hvad kunderne siger
The staff was extremely accommodating we had someone who struggled to walk long distances and the staff had someone pick us up and drop us to the grand stands. They were so organised, lovely and frien... Se mere
Kai provided excellent customer service, even before we bought tickets. She responded within a day with several questions I had. My two sons, 18 & 21, had the best time at the experience. They loved... Se mere
Customer service, hotel, tickets were all good. Inaccurate walking time to the Experience were given - 15 minutes which was really over an hour one way. Hospitality shuttles would have been nice for w... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
F1 Experiences is the Official Experience, Hospitality & Travel Programme of Formula 1.
Kontaktoplysninger
Harris Corners Pkwy 9300, 28269, Charlotte, USA
- marketing@f1experiences.com
- www.f1experiences.com
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Har besvaret 11 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Fantastic weekend hosted by F1 experiences
my sister and I recently returned from Abu Dhabi Grand Prix hosted by the team at F1 experiences.. we paid for F1 Legends. which was recommended by Harley and let me say, we were not disappointed. Had a video call just before we flew out so he could showcase our experience step-by-step. Upon arrival at the hotel a package was waiting for us with all of our passes including identification. greeted by Jack, Kathi and the team on arrival. We were seated in the best position in this suite. Constant personal updates on what's happening through the day. The service was 2nd to none by the team that provided the food and drink polite, chatty and great fun. The whole weekend went down so well . VIP access to every single area possible, a great position on the track and the ability to walk all the way down the paddock for drinks and cocktails and food. Will definitely be back for next season. The only bad decision, which was nothing to do with F1 experiences, we stayed at the W hotel on Yas Island, I would highly recommend you do NOT stay here. Pints of lager at 20 quid each, everything was double the price on race weekend, music blaring from the top of the hotel right through reception from 6:30 pm until 7:30 am every single day, impossible to sleep without earplugs. The staff were fantastic and helpful the rooms were clean and a great view of the track and obviously it was very local. But this is a party hotel not a hotel, more focus was paid to the visitors and the contractors hiring out the bars and restaurants where residence had to pay to go in. Like I said, more of a nightclub than a hotel. If you are residence, you have to be clear from all bars by 9 o'clock every night .... saying that, there are decenthotels literally 150 yards down the bottom of the road. Definitely be back to Abu Dhabi but definitely will not stay at the W hotel all in all fabulous weekend, thanks again to the F1 experience team.
Great personnel, amazing experience!
The f1 experience personnel, both at the circuit and hotel, were very helpful and service minded. Before the Grand Prix weekend we got informed via email about the weekend schedule. We couldn’t be happier with our trip!
This was my first F1 Experience
This was my first time of Hospitality at a Formula 1 event and I can only say that the experience over the three days in Qatar was exceptional. The Paddock walks, the grid walk and the view of the weekends racing from the best location on the track combined with superb food and service from all of the staff in the Champions Club suite made the whole weekend totally outstanding and unforgettable. Can’t wait to work out which race to go to next.
Qatar F1
One word , EXCELLENT.
My first F1 trip abroad and I expected it to be good but my expectations were exceeded in every area.
Hospitality suite / staff / food were all top grade. Lots of food options.
Special mention to the 3 young chaps working in the sales booth over the 3 days. Any queries were answered very quickly and in a very professional manner. This was also commented on by some guests we didn’t know but ended up sharing a table with over the weekend.
Will definitely do this again.
The Formula 1 Qatar Grand Prix Champions Club
The F1 Qatar Grand Prix Champion’s Club hospitality experience delivers luxury and excitement in equal measure. Guests are treated to premium trackside views, elegant lounges, and superb dining….The service is impeccable, with staff ensuring every need is met, enhancing the overall experience. Qatar’s state-of-the-art Lusail Circuit provides a stunning backdrop, blending modern design with Middle Eastern charm. Overall, it’s a must-try for F1 fans seeking an unforgettable, high-end race weekend.
Missold F1 Las Vegas experience
This is in relation to 38-35578/NEV as well as #K54513056 and #Z14669767.
In short, I felt rarely more disappointed and more defrauded. You pay USD 1000 and get nothing for it but being able to stand in an enclosed area, like a zoo animal!
+++
I am writing to express my deep disappointment with the "Caesars Palace Formula 1 Experience" that I recently attended. Given the high price point of nearly USD 1000, including fees, I feel that the experience was significantly misrepresented and did not meet expectations.
The area designated for the event was extremely small and did not offer much beyond the “changing the tyre station“, making it difficult to enjoy the experience. Additionally, the existence of a further VIP experience with a higher stand, which was not advertised, exacerbated the situation. The prices for drinks were excessively high, adding to the overall dissatisfaction.
Furthermore, the standing/viewing area was poorly designed, offering no clear view of the track unless one was standing right by the concrete bollards. This made it impossible to fully appreciate the event, which was the primary reason for our attendance.
Considering the substantial amount paid, I believe we were entitled to a much higher standard of service and experience. This event did not feel special or exclusive, which is particularly disappointing as advertised under a reputable brand like Caesars Palace. This experience has unfortunately tarnished the image I had of your brand(s).
As a gesture of goodwill and in acknowledgment of the shortcomings of this event, I kindly request a partial refund. I believe this is a fair request given the circumstances and the significant discrepancy between what was promised and what was delivered.
Thank you for your attention to this matter. I look forward to your prompt response.

Besvarelse fra F1 Experiences
Vegas Club Paris Outstanding
Wonderful event - from start to finish, no problems with booking and then in days experience in vegas . The food , drink and overall hospitality was great at Club Paris . Would recommend doing it again.
I Would Like to Express My Sincere Gratitude for Harrison Wignall’s Exceptional Service
I would like to express my sincere gratitude and appreciation for the outstanding service provided by Harrison Wignall. Throughout our interactions, Harrison consistently demonstrated the highest level of professionalism, responsiveness, and attention to detail.
What stood out the most was his willingness to go above and beyond in addressing my questions — even those that sometimes extended beyond the scope of my initial inquiry. Harrison always made an effort to provide thorough and insightful responses, ensuring I had all the information I needed to make confident decisions. His dedication and patience never went unnoticed.
Moreover, his friendly and customer-focused approach made the entire process not only seamless but also genuinely enjoyable. Harrison’s expertise and proactive communication turned what could have been a complex experience into an incredibly smooth and stress-free journey.
Harrison is a true asset to the company, and my positive experience with him has reinforced my trust and admiration for your organization. Thanks to his exceptional support, I would confidently recommend your services to others.
Thank you, Harrison, for going the extra mile!
Excelent experiencie
Mexican GP Paddock Club
Our Mexican GP Paddock Club experience was incredible. Better than our experience in Austin! The service was flawless. The food was incredible. The location of the suite was central. Areas for improvement? Our guide spent most of our valuable paddock walk talking about Pirelli tires. The track pit walk was claustrophobic and crowded. It was difficult to get a good view of the garage.
Have been to three F1 races
Have been to three F1 races, and Mexico City was by far the best! Kai was extremely responsive and helpful in getting us organized, the entire experience was top tier. Already making plans for 2025 - do it, trust me.
Great Experience
I initially reached out to my F1 Experiences rep, Kai, as one of my friends was attending the Mexico City F1 event. Kai was very prompt and proactive in his responses. Leading up to the event, the team answered all my questions and were very proactive with the delivery of my tickets. Lastly, Formula 1 in Mexico City was absolutely fantastic.
Thank you, Jack!
Jack was extremely knowledgeable and patient with me as I was deciding between which experience I wanted. I was concerned leading up to the race but he quick to answer all my questions and ensure me it would be a great weekend, which it was!
Austin 24, Haas Champions Club
We had the Haas Champions Club in Austin 24. It was an overall excellent experience.
The food throughout the 3 days was varied and delicious. The entire F1 Experiences personnel (Maddie and Will in particular) were attentive, friendly, and cool under pressure. The MC for the weekend (Sean Kelly) created a nice atmosphere and handled the interviews with guest appearances like a professional.
The garage tour and grid walk were organized and enjoyable (what a cool experience!).
Overall, for the price, this was a thoroughly immersive way to experience an F1 race.
F1 Experiences Recommended
Austin '24. Brilliant.
F1 Experiences were very well organised, their pre-weekend communications were excellent, great seats, very enjoyable access to unique experiences, I'd recommend F1 experiences for those considering an upgrade to attending the GP.
The "I wish" list relates to the Austin facility, not F1 Experiences. The track layout and viewing points for spectators are outstanding, food and beverage trucks /toilets everywhere, weather was terrific, and the concerts an added bonus. I wish list.... the food is horrifically expensive and average, and egress from parking after the race is an absolute gong show (2 hours to move 600 yards), the worst I've experienced in 30 years of attending big events like these. Don't let that deter you, just come with your expectations managed.
Anything but a "Premium Trophy Package", Silverstone '24
I purchased a "Premium Trophy Package" for the 2024 Silverstone Grand Prix, which included transport and accommodation. It was an 18th Birthday present for my daughter. The total cost was £5646. I was led to believe through conversation and marketing, that there would be access to the Pit Lane and Paddock area, opportunities to meet present and recent drivers and other activities only available to F1Experiences customers. My daughter and I have significant health and mobility issues, which were made known. Thursday "Live" event required a 45 minute walk to the venue - it went downhill from there. Had I known of the physical expectations of the package, I would not have purchased it because it was beyond our capabilities. The F1Experiences staff were indolent, unprofessional and almost non-existent - customer care was non existent. Transport was not shuttle type as expected and left the hotel very early - again, something we could not access. There was no access to any of the Pit or Paddock areas, no photo opportunities etc, etc, but there was massive amounts of walking. Because of the stress and poor customer service, we came home on the day before the race. I made an immediate complaint which was fielded by Dan Higgins, VP Customer Services. Initially he seemed concerned and sympathetic that our experience wasn't "premium quality" and wanted to put things right. He made, what he called, a "generous" take it or leave it offer, of an upgraded package for this year's Grand Prix. I would need to find another £3000 to access this offer. This offer is more like the package I believed I had purchased and in reality is costing nearly £10,000 - very close to the cost of this package for 2025 Grand Prix. There has been no offer of a refund, partial or otherwise. The actions of F1Experiences proves they are not interested in their customer's satisfaction, but in squeezing every penny they can out of their customers. Communication with Mr Higgins is now being ignored and is in the hands of Quintevents legal department! Mr Higgins has implied it is my fault our experience was so horrific and F1Experiences have done nothing wrong. F1Experiences destroyed my daughter's landmark birthday and opportunity to acquire lifetime memories. I would advise you avoid this organisation at all costs - you can organise a far better experience by yourself at half the cost. Beware if you do purchase packages from them and beware the disingenuous nature of the organisation.

Besvarelse fra F1 Experiences
Baku 2024 Experience
Booked my Baku Experience. It was amazing, the entire process during the purchase and the race. Nice activities during the weekend. For sure my next experience will be the Legends one. Thanks all for making it a great experience for me!!
Absolutely amazing service from f1…
Absolutely amazing service from f1 Experiences, specifically Kai. His support and guidance whilst booking my experience was excellent. Always available to answer questions and help where needed.
The experience itself was incredible, having never attended a race before I did not know what to expect, but the whole weekend was just amazing!!! Already booked again for next year and can’t wait to do it all again.
I took my family to the Monza GP with F1 Experiences
I took my family to the Monza GP with F1 Experiences and we had an amazing time. This was the first experience for my family at a GP but I have been fortunate in the past to go to a number of GP’s as a friend of a team sponsor.
From the start of the process booking the package Kai who looked after us did an excellent job of taking us through all the options in order to get us the package that best suited us. The communication from F1 Experiences leading up so the race was very slick with emails explains everything to the delivery of our badges.
The transport to the track was efficient and smooth and the coaches got us very close to the track and when leaving they had their own route that meant we avoided most of the car traffic leaving the track which was a big bonus.
The corporate lounge was very well run by Max and his team that did everything they could to make it a memorable trip. The food and drink was free flowing all day and the quality was excellent. A big thank you to the lady in charge of catering who sourced food for our daughter who has 3 severe food allergies. This facility which is fully air conditioned and right below our grandstand was very welcome taking into account the 32 degree weather.
I would highly recommend F1 Experiences and will be looking forward to our next trip with them to Monaco!
Harley was attentive in his emails…
Harley was attentive in his emails leading up to the race. Maddie was lovely to chat with and gave us some good tips about attending other races! The food selection was excellent and CC being at start/finish was amazing.
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