Formula One Autocentres - Grantham Anmeldelser 

I have used this branch of F1 Autocentres many times over recent years. In this last couple of weeks, they've done a major service, and replaced all my discs and pads, and MOT all £300 cheaper than the main dealer nearby. Excellent friendly service on the phone and in person at the counter. I then had a couple of unrelated issues with the car and they priced up the job, fitted me in promptly, did it at a fair price, and really looked after me. Nice waiting room and clean loos too!

Thank you to Simon and Tony from the grantham formula one
Your help and assistance has been tremendous with helping me with my car and being so understanding
You are both a credit to the company

I had to get a new tyre due to slow puncture Simon was able to get me booked into that day. Tyre was fitted. Great customer service throughout. Team was amazing would definitely recommend

visited F1 Grantham 15/3 for a full service, MOT and 2 tyres. Guys on reception were warm and friendly and helpful. I had chosen a couple of their “economy” tyres on line rated at the same spec as my premium tyres but at half the price. They confirmed the tyres should not only perform around the same as the premium tyres but should wear well and last comparatively well given I don’t do regular high speed or high mileages.
All was fitted and sorted, advisories were made aware and everything’s sorted and working fine.

I have used F1 in Grantham before and always had good results, I would recommend them to anyone looking for an alternative to main dealer servicing which from my experience is much more expensive and not necessarily better.

Well done to the lads at Grantham F1. Great service, polite and very helpful. Always do their best to fit you in for urgent repairs when possible when everyone wants their car repaired yesterday,not always possible.

An app on my mobile told me my car had failed its mot. Nobody telephone me. I went to the garage and the chap on reception said there was a centre seat belt buckle missing. I knew there wasnt. So we had a look and you could see it tooked in the headlining. Easy to pull out. So it had to have a retest even though it was the mechanics fault. I had to wait another hour before he could do it.

Allways a pleasure dealing with F1 in grantham. great customer service, no messing 💯 happy.

Tony and Simon were incredibly helpful, and fixed an issue with the underside of my car. Would recommend.

Helpful, good value.
Took a little longer than expected to csrry out the tyre cgchanges anges

Needed a tyre from, they called me to ask if I wanted to go ahead. I insisted it be the same tyre as the others, they said it was. Got the car back, different tyre to the rest and what they’d said in the phone. Forward wind to lots of arguments, customer definitely not right. Had to take it elsewhere to get the right tyre put on. A big waste of time and a confrontation that was unnecessary and out of order. Unprofessional inept staff. Avoid at all costs.

This was from the Grantham Autocentre

1. The MOT issue.
I had my MOT booked on my Mazda CX-5 on July 29th as well as a service. When I got to the garage the rude man said he would need all day with it so I left it with him. I was called at 11:14am telling me that the MOT had been done and passed with some advisories. I asked them to fix the advisories while they're there as well while doing the service and they agreed. I was then called again at 12:26 on the same day telling me that they will need to replace the Sachs Coil Spring (Rear) but they did not have any in stock and that it will cost an additional £250. Whilst I was thinking it over, the person on the phone mentioned that this would have failed the MOT if they had spotted it before. To which I questioned why it wasn't spotted if it would have failed the MOT. The person on the phone got a bit flustered and just said that they're hard to spot and they only noticed it when they were replacing the tyres and doing the alignment. At the time all I was focused on was getting my car road legal. But it had dawned on me after picking the car up at 4pm that this seemed incredibly dodgy that they didn't do a good full check of my car in the original MOT and if it hadn't been for the service I chose to get, they only would have noticed it then.

This feels like a very dangerous issue that could have caused much more problems down the line. I have spoken to other mechanics about this afterwards and they don't understand how they wouldn't have spotted the rear coil springs when doing their MOT checks. So it appears to just be complete negligence.

2. Multiple changes of date to get the repair done.
After coming to collect my car once the MOT and service was done (July 29th) and we had talked about the rear coil springs. I was told that I would be contacted when the coil springs would have got there. The man (who I assumed was the manager, Large unfriendly bloke I will talk about in part 3) was the one to tell me this and deal with me to start with. He didn't mention at all that he was on holiday the following week. So after the weekend and waiting until the following Thursday (3rd August), I had nobody call me so thought I would chase. This is when I found out he had gone on holiday and not told the next person in charge in his absence much about the issue and only had a note that said "rear coils". He did say they had them in stock but will need to wait 2 weeks until they can fit us in due to people being away, I explained my concern with driving my car and the guy seemed a bit defensive about it as soon as I mentioned it was an issue they missed doing the MOT. I agreed to waiting 2 weeks until the repair could be done. 2 weeks pass and I check with the garage if they're still ok to check and I was flat-out told that they're too busy and will need to book another appointment. I was a little annoyed but they sounded stressed so I thought I'd be nice and do it again. We booked it for Friday 1st September at 8:30am. Upon getting to the garage that morning. The rude man very abruptly said they can't do it that day as they had someone call in sick. I was annoyed because this is still an issue that had been going on for a month now and I'm driving my car that SHOULDN'T have passed its MOT according to yourselves. I explained that this needs to be fixed and we've been pushed back far too much. The rude man wasn't happy but begrudgingly agreed to fit it in on Monday 4th Sept at 8:30am. Thankfully they got it fixed and we drove off. Annoyed that there was no discount for the huge delays.

3. Rude customer service.
As stated previously in the previous part. The main manager is quite rude, I've noticed that several reviews from google and other review sites that this isn't just that he was having a bad few days here and there, but a common thing. He is unfriendly and quite intimidating. Even when getting a taxi to pick up the car, the taxi driver said "Oh that miserable (explicit word), he's a nightmare". So it is fully known that he has little to no customer service skills. Now I'm not expecting someone to paint a smile and tell me to have a pleasant day after speaking to him. But he can definitely do with a training course on how to speak to people because it just isn't friendly at all.

I sent this to their Regional Manager who i can't name. He replied back with apologies and understood that this is no really acceptable. He told me that the MOT tester had left the business after my MOT had been done. I can only assume it was due to bad work ethic and possible constant berating from the rude manager.

I was going to leave it at that but then the cheeky Regional Manager thought offering me a £50 voucher off my next trip to the garage would ease the deal. What a joke. I'll never touch this franchise again. Definitely not the local one.

I'm sure they'll reply telling me to contact customer service lol. Blanket reply.

We still have issues with the steering and a mechanic we know looked at the suspension and its not fitted correctly, its veering to the curb when driving, we think they fitted the wrong spring and wont acknowledge error, you cant fit your finger between the spring and bodywork, the original side has a gap, bad management here, they do not want to know once you have a problem, they blame you the customer, cost us over £400 for this.

FP09 TPO

Easy online booking service. Best price for the mot. Quick and efficient service, friendly staff.
Would definitely use and recommend.

Stop saying its Good !! In Grantham its really bad !! I wont use it in my life !! Me or my family and friends!!! You pay in advanced for something , you book a date and time and they dont want to do it . Mate i paid for a tyre to done today its not to complicate to fit it!!! If i knew you dont want to it today i wouldnt buy it from you!!🤮

Always helpful and feel comfortable using your services! Thank yoy

Great customer service from Carl at the Grantham site, managed to fit me in same day and kept me informed by phone throughout the day. Would highly recommend.