Express Car Rent Armenia Anmeldelser 277

Удобный понятный сервис. Автомобиль дали не тот, но аналогичный не хуже заявленного. Все было выполненно как и договаривались. Спасибо.

We had a very positive experience with this car rental. The staff was extremely polite and the check-in and check-out were quick and straightforward.
The car was clean, well-maintained, and performed perfectly throughout the trip. Fair prices and no hidden costs. I would definitely recommend their services if you are visiting Armenia!

Сотрудники оставили очень приятное впечатление, готовы оказать самую активную помощь в случае любой непредвиденной ситуации. Особенное спасибо для сотрудников: Сасун и Торник.

Отличная отрагизация, отличный персонал

Very rude and unprofessional in responding to customers , they have no idea how to deal with customers and they talk as if they own lambos . I haven't rent a car from them when i saw this behavior. They should think twice before opening a business.

“I had an outstanding experience with this car rental service! The booking process was very easy, the staff were friendly and professional, and the car was in perfect condition. Pickup and drop-off were fast and smooth with no delays. I highly recommend them to anyone visiting Armenia — great value, great service, and a truly stress-free rental!”

I will break down everything that went wrong during our rental, it is long but needed:

1- We arrived at the airport, had the reservation for 9:30pm. They texted us on whastapp that the car was not ready yet, and we could either walk to their agency (outside the airport) or they could bring it to us. We explained we did not have wifi, we asked to not send us voice messages because they would not download, but they kept sending them anyway. It was nighttime, cold, and we had heavy luggage so we asked for them to pick us up. They came way later than the reservation time, they arrived after 9:45pm.

2- The "agency" is a very creepy and dark office in the middle of a parking lot where they wash the cars. We had to wait quite a long time for them to finish another rental, and once they started with ours, the problems began.
We had made the reservation trough their website, which automatically sends an email with the details, price breakdown and total price. Turns out the total price the company had calculated was wrong, and they wanted us to pay over 100usd more than what the email said. We obviously explained that it was not fair, and if their system made a mistake, that was not our fault. The guy at the desk ASHTON tried to help us, and called the manager GRIGOR. When we tried to talk to him, he was disrespectful, rude, and a total disaster. He yelled at us, did not hear us or let us speak. He kept saying the only options were: A. we paid the new price, or B. we cancelled the rental. It was 11pm on a tuesday, and the rental allowed us to cross the border to Georgia and return it there, therefore, it was not realistic for us to cancel the rental and find a new one. They would not have time to do the permit to let us cross to Georgia anyway.
GRIGOR insinuated we had "faked" the email, which we had printed out, and asked for us to forward him the email. We looked for it on our laptop and forwarded it, but he would still not recognize the company's mistake.
After arguing and waiting in the small office for about 45 minutes, we asked ASHTON what was going on. He tried to help, he bought us a coffee and said he did not think they would come up with a solution. We ended up accepting the new price, and negotiating with ASHTON that the insurance for the windshield and crystals would be free. ASHTON said he would do that, and if the managers did not accept it, he would cover it out of pocket. He also said that when we cross the border to Georgia, the georgian insurance would be paid in advanced bt GRIGOR.

3- The car was not in good conditions. It was scratched ALL OVER. They took videos of it, which is ridiculous given the amount of scratches it had. The engine light was turned on, supposedly because the last client had not filled it with the correct gas... the engine made a weird noise... it was not a good car.

4- They said we had to wash the car before returning it. Just ridiculous. Never heard of any serious agency asking that!!!!!

5- The day of the return, we had to meet up with another guy outside the Tblisi Airport (in Georgia). Again, no office inside the airport. He checked the car, and even asked to see the video that was taken when we picked it up. Again, just funny given the conditions the car was in. Then, he said we needed to pay for the Georgia insurance (which we were told GRIGOR would pay for). We obviously said no, and had to explain the situation and even talk on the phone to the manager in Georgia. Again, terrible customer service. They finally understood and at least we did not have to pay for it.

Our experience was TERRIBLE. This agency is horrible, with very poor organization and communication, cars in bad conditions, and some very bad employes (not Ashton).

I would NEVER recommend renting from them. It was a nightmare very stressful.

RENT FROM A SERIOUS COMPANY LIKE AVIS, BUDGET, HERTZ, ETC!!!!!!!

Perfect! Good service!

Арендовал красную короллу гибрид на неделю. Брал аренду + полную страховку, на второй день аренды кто-то притер бок на парковке, написал арендодателю, быстро отреагировали, попросили несколько фото и разрешили дальше ездить. Остальное время прошло без проблем. Возврат машины был быстрый, ни к чему придираться не стали, спокойно вернули залог. Кстати залог можно оставлять в рублях или в валюте, чтобы не оставлять 75 тыс драм в заложниках до конца отпуска.

Прекрасный сервис, хорошие машины, Карен замечательный менеджер)

Замечательный прокат и восхитительный менеджер Карэн

Im from dubai and My experience with Express Rent a car was amazing and i would suggest for people who are going for vacation. I would like to really appreciate the support provided by Karen.
Thank you for the support Karen

I had a great experience with the Express Car Rent Armenia. I have rented cars here for 4 times already. Managers are always nice, cars are clean and in a perfect working condition. This time I accidentaly damaged the car and everything was coverd by insurance without any questions.

I had a fantastic experience with Express Car Rental! The entire process was smooth and hassle-free — from the easy booking to the quick pickup and drop-off service. Their coordination was truly impressive, and the team was always available whenever support was needed.

The car was in excellent condition, clean, and well-maintained, making the drive comfortable and worry-free. I also really appreciated the flexibility — pickup from the city and drop-off at the airport made my travel so convenient.

Highly recommended for anyone looking for reliable service, well-kept cars, and great customer support. Express Car Rental truly delivers on every promise!

Via AutoUnion kwamen we bij ExpressCar uit waar we een auto konden huren in Georgië die we ook konden gebruiken in Armenië. De papieren om met de auto de grens over te gaan werden snel geregeld door de medewerkers. Het inchecken ging voorspoedig en de auto zelf had wel wat kleine schades, maar dat was geen groot issue voor ons. Met de papieren konden we zonder problemen de grens over en als we vragen hadden kregen we snel reactie van de medewerkers via Whatsapp. Tijdens onze rit in Armenië hadden we helaas een situatie met de auto meegemaakt wat we niet konden oplossen en niet aan de verhuurder lag. Zij hebben ons uitstekend geholpen ondanks dat zij er niet verantwoordelijk voor waren. Dit hebben wij nooit eerder meegemaakt dat de verhuurder zo betrokken was, echt dank jullie wel! Dit heeft onze reis weer goed gemaakt. Kortom wij zijn heel erg blij met ExpressCar Armenië en voelt bijna als familie zo vriendelijk en betrokken dat ze waren, dank jullie wel!

Мы арендовали машину без всяких проблем, было очень комфортно и быстро! Цены приятные и качество машины нас устроило на 100%

I rented a Nissan Sentra 2020 from this company and it turned out to be the worst rental experience I’ve ever had. On the way to Georgia we discovered by ourselves that the brake pads were completely worn out – the car gave no warning light or signal at all. When we finally managed to check it at a repair shop, the mechanics told us that the brakes could have completely failed at any moment, which means our lives were literally at risk.

We lost 4 hours stuck in Vanadzor because no shop had the right parts, and later the car also showed an engine error while we were driving back to Armenia , adding even more stress to an already unsafe situation.

To make things worse, the company at first refused to offer any compensation. Only after I insisted did they finally return just 20€, which is ridiculous considering the danger and the wasted time.

This proves that the company does not maintain or properly check their cars before renting them out, and they also fail to take responsibility afterwards. Driving a car in this condition is not just inconvenient – it is dangerous and unacceptable. I strongly advise against renting from this company.

All good , good people , good cars , good service