ExchangeHolidayHomes Anmeldelser 

57
•
TrustScore 1.5 ud af 5

1,3

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Can’t get hold of them at all. Don’t answer calls/ messages/ e mails- always family problems or other apologies/ problems. Not sure who participating in scheme in 2025/6. Have lots of credits to use b... Se mere

Bedømt til 3 ud af 5 stjerner

Personal contact via phone or email is great. Website needs an overhaul as it is not very user friendly to search. Not enough availability showing. Insistence on names of people is annoying. You... Se mere

Bedømt til 2 ud af 5 stjerner

BE AWARE: ExchangeHolidayHomes, without any prior notification to you, will deduct credits you have earned. You have earned those credits by allowing their members to stay in your holiday home free o... Se mere

Virksomheden har svaret

Bedømt til 3 ud af 5 stjerner

After many attempts at an exchange, we were finally successful. The automated system of requesting failed, but was eventually rectified with an email request to EHH staff regarding our interest. After... Se mere

Virksomhedsoplysninger

  1. Feriebolig

Oplysningerne kommer fra forskellige eksterne kilder

Swap your holiday home with another house owner worldwide. Exchange accommodation to save money on your holidays.


Kontaktoplysninger

1,3

Dårlig

TrustScore 1.5 ud af 5

57 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har ikke besvaret negative anmeldelser

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

1,3

Alle anmeldelser

(57)

1 anmeldelse inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

We've had some great swopping…

We've had some great swopping experiences with EHH, as both guests and hosts. Staff have been unfailingly helpful and responsive. My reservation is that I think the booking fee has got rather high. And that it's hard to pinpoint holiday homes in places where we want to stay without a map, although I understand the revamped website will include maps.

16. februar 2020
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Brilliant company

Brilliant company! We've swapped holiday homes for the past 8 years with them, always had excellent and friendly service. Would recommend to others.

11. februar 2020
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Spring week

Just booked a week in the south of France for next Spring. All organised within 36 hours. Very efficient.

14. december 2019
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Works very well

Works very well, although there are some properties that don’t seem too keen to give any free weeks. I wonder if they make use of the initial points given out?

13. december 2019
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

Helpful, friendly, polite team.

The team in the office are really helpful and very polite. The website sadly lets it down as it’s just so dated. The photos are usually poor. I find I regularly get asked to accommodate people but it’s very difficult to get an exchange in return especially if you’re restricted to school holidays. Even finding somewhere in Feb half term in the SW of the UK is very hit n miss.

16. oktober 2019
Uopfordret anmeldelse
Bedømt til 2 ud af 5 stjerner

BE AWARE

BE AWARE: ExchangeHolidayHomes, without any prior notification to you, will deduct credits you have earned. You have earned those credits by allowing their members to stay in your holiday home free of charge. They deduct credits if you have not used them within three years of ExchangeHolidayHomes own BOOKING DATE for the stay in your property, not from the date of the stay itself. They deduct credits even if you have tried several times in the three year period to book a stay in one of their member’s holiday homes but have been unsuccessful, through no fault of your own. The three year deadline is totally arbitrary and there is no justification for it. But guess what? You can pay ExchangeHolidayHomes to extend your credits when you find out that they have been deducted. This practice seems unfair and one sided.

7. oktober 2019
Uopfordret anmeldelse
ExchangeHolidayHomes-logo

Besvarelse fra ExchangeHolidayHomes

Hi Ann,

Thanks for leaving your feedback. We're really sorry to hear that you weren't expecting the credits on your account to expire.

We will never deduct credits without warning, so I'm sorry that in this instance you didn't see the emails we sent you to outline the credits that were due to expire on your account. It might be worth checking that these haven't been going to your Spam or Junk folder just in case.

The three year deadline is one that we make clear on our T&Cs and at the top of all our booking forms. The reason we place a three year expiration date on the credits you earn is to encourage members to spend their credits and in turn offer exchanges for other members to earn them back. We find that it encourages the flow of exchanges on the site.

We set all expiry dates from the date of booking to enable our members to use these credits from the date of booking as opposed to having to wait til the date of exchange. Not forgetting that you only need to have booked your exchange during the three year period - you can actually take your exchange up to a year beyond that.

Our team are always more than happy to help you find an exchange, so I'm sorry you have had difficulty. We have been able to help you find 4 exchanges, so I'm certain we could help you find another. We find that the most successful members are those that can be flexible on dates, locations and are open minded to visiting places they wouldn't normally consider!

We do take our member feedback seriously so thank you for providing this. Please get in touch at admin@exchangeholidayhomes.com if you would like us to help find an exchange for you.

Best Regards,
Charlie @ The Exchange Team

Bedømt til 5 ud af 5 stjerner

We love Exchange Holiday Homes.

We love Exchange Holiday Homes. Great choice of properties and places to stay, real people to talk to when booking, which I much prefer to doing everything on line.
From the owners perspective it works very well too, as we can choose to offer our place to other members on dates it is free, and can feel confident that fellow owners will take care of our property.
We have been with EHH for many years and have had many excellent exchanges.

6. oktober 2019
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Excellent service

I have been a member of EHH for several years and had excellent service from all members of staff. It can take some time to arrange the exchange due to availability of the property you select but the staff are happy to keep trying other properties to find you a suitable place.

26. september 2019
Uopfordret anmeldelse

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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