Signed up for their home 2500mbit service on City Fibre. Customer service has been very quick, with same day replies on every query. My only gripe was they didn't give a discount for using your own ro... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Signed up for their home 2500mbit service on City Fibre. Customer service has been very quick, with same day replies on every query. My only gripe was they didn't give a discount for using your own ro... Se mere
Virksomheden har svaret
Their customer onboarding process is absolute garbage. Extremely poor communication, an email chain was setup for "updates" which I had to keep emailing myself and asking. I've been connected 6 days a... Se mere
Virksomheden har svaret
The have provided consistency through out 150mb changed to 900mb speeds are always around 800 to 900 again this is over 3 years of being with them. I cant fault their customer service and consistency.... Se mere
Virksomheden har svaret
Our BT broadband was sluggish meaning we were always waiting for the computer to keep up. Our VOIP telephone kept dropping out and we couldn't stream anything and use the phone. Exascale instal... Se mere
Exascale is a national UK internet service provider based in Telford, with a growing gigabit full fibre and data centre presence
Unit 5B, Orchard Business Park, Hortonwood 40, TF1 7EY, Telford, Storbritannien
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Besvarelse fra Exascale
Installing techs very helpful and work is neat. All seems to be working well at higher speeds than promised.

Besvarelse fra Exascale
Mark came the day after I reported the incident and sorted the problem out in no time

Besvarelse fra Exascale
Excellent service. Great, affordable monthly price and excellent internet speed for the whole family to stream and download at the same time. Highly recommend

Besvarelse fra Exascale
GREAT OUTSTANDING Service, from obtaining the service to installation all in the same week. When BT had let us down, these guys got us up and running even with Mark and his colleague working on a Saturday to get this service installed. Will recommend Exascale 10 times over to anyone! Truly amazing!!

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Besvarelse fra Exascale
Very helpful and friendly local firm connecting rural villages to full fibre, ultrafast broadband.

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Besvarelse fra Exascale
I’ve been working with Exascale recently and I’m really impressed.
They are fast, professional, and really take the time to think along with you to find the best solutions for your needs.
The support has been excellent, and they have been incredibly helpful in setting up services that match my current possibilities while leaving room for future growth.
I’m excited to continue growing together with the expansion of their network. Highly recommended!

Besvarelse fra Exascale
The team have been extremely helpful and quick when dealing with a recent issue (caused by myself not them). Thomas went above and beyond to get us back up and running. We've been with virgin and sky before and both had terrible speeds and connection drop outs and pretty poor customer service. Exascale has had reliable speeds and great customer service

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They answered my questions very quickly and that was on email. Prompt and efficient.

Besvarelse fra Exascale
Great company very speedy & prompt very professional & great service

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Exascale provided excellent service with the planning and provision of a fibre into our restoration site recently. The company was easy to contact and their engineers were friendly and professional.

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Initially had a great experience. They were the only company who were willing to install full fibre on our estate and this meant we all had access to good speeds for 2+ years however, as time went on the service began to deteriorate. We were approached by a new provider who offered too good a deal to pass up and as we were out of contract with exascale, we decided to switch. On sending our notice of cancellation to exascale we were ignored for weeks. 7 weeks after emailing to cancel, we received acknowledgment of cancellation and I assumed that would be it. We then received an email from the finance manager advising us that we had signed up to a new 24 month contract in Feb 24 and therefore we owed the full amount upfront before we could cancel. What the finance manager had actually done was forward on another customers email, containing personal information including address and full name, to ourselves to try and prove his point. He obviously hadn’t checked the info before sending it on as we did not sign up for any such contract. Massive GDPR breach and they have made what should have been a straightforward process incredibly stressful.

Besvarelse fra Exascale
Couldn't have gone any smoother. Recently moved into the area and heard good things so thought I would give them a try. Signed up and installed on the same day I couldn't believe it. Everyone I spoke to was very friendly and helpful. Would definitely recommend.

Besvarelse fra Exascale
Great experience so far with the guys at Exascale for our business line!

Besvarelse fra Exascale
Extremely good service. We use Exascale for wholesale. They provide updates as soon as they get them which allows us to update our clients.
Best move yet.
We have been using them since February with no issues.

Besvarelse fra Exascale
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