Everything Breaks Anmeldelser 

Besvarelse fra Everything Breaks

1. maj 2025

We’re sorry to hear about your concerns. To clarify, our company only contacts individuals who have opted in to receive information about vehicle service plans. The vehicle details and contact information we use come directly from online request forms submitted by consumers. It is possible that someone may have entered incorrect or falsified information using your phone number.

We do not claim ownership of any vehicle on behalf of a consumer, nor do we ask for payment unless a service agreement is voluntarily entered into. At no point do we attempt to "extort" money, and we have no record of a transaction or account tied to your name.

If you believe your number was used fraudulently, we will gladly ensure it is permanently removed from our system. We are fully compliant with all FCC regulations and consumer protection standards, and take accusations of misconduct very seriously.

Besvarelse fra Everything Breaks

24. apr. 2025

Thank you so much for the kind words! We're thrilled to hear that your experience working with our team was smooth and efficient. We take pride in making the process easy for repair facilities and keeping communication clear. And hey — we’d be happy to have you covered too when you're ready to protect your own vehicle! Thanks again for the great review!

Besvarelse fra Everything Breaks

15. apr. 2025

Thank you for the opportunity to respond to the concerns raised regarding contract #EBEP0153515.

The customer purchased a vehicle service contract on July 29, 2024, and at the time of enrollment, an estimated mileage of 230,000 miles was provided. As part of our standard process, the customer was advised to call back within 7 days to update us with the exact mileage to ensure accuracy for any future claims.

We did not receive an updated mileage until September 4, 2024, at which point the customer reported an odometer reading of 231,472.

On March 12, 2025, a repair facility contacted us to file a claim for a transmission replacement, with a reported loss date of March 10, 2025, and a loss odometer reading of 233,713.

As part of our standard verification process, a CarFax report was pulled. The report showed that on June 18, 2024—prior to the contract purchase date—the vehicle was serviced at Certified Transmission in Liberty, MO, with a documented odometer reading of 233,713. This is the exact same mileage submitted for the loss, and it was recorded before the contract was even active.

Due to this discrepancy, the claim could not be approved. The mileage submitted at the time of loss conflicts with existing vehicle history records, which directly affects eligibility for coverage.

We understand the customer’s frustration, but this decision is based on verifiable data and clearly stated terms and conditions. We stand by the outcome of the claim review and consider this matter resolved.

Besvarelse fra Everything Breaks

10. apr. 2025

We’re sorry to hear about your experience and appreciate you sharing your concerns. It’s never our intention to cause confusion or frustration, and we’d like the chance to look into this further to ensure everything was handled properly—including your cancellation.

However, we’re unable to locate your account without any identifying information. If you could kindly respond to this review with your contract number, the name on the account, or the phone number associated with it, we’ll be able to investigate right away.

We take feedback like this seriously and are committed to resolving any issues as quickly and transparently as possible.

Besvarelse fra Everything Breaks

10. apr. 2025

Thank you for the kind review! We’re so glad our representative could assist you.

Your feedback means the world to us and helps us keep delivering top-tier service.

Besvarelse fra Everything Breaks

7. apr. 2025

Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration you've encountered and the time you’ve spent seeking resolution — that is not the experience we strive to provide.

We’d like to offer some clarification regarding your claim. It was filed on 02/07/2025, with a reported loss date of 02/05/2025. The items submitted for repair were:

Replacement of the master cylinder – Not Eligible for Coverage (NEFC)

Replacement of the water pump – Approved

We received the signed invoice on 02/20/2025, and a check for the approved repair was issued to the repair facility on 03/04/2025. It has since been confirmed by our accounting department that the check has been cashed by the facility.

We understand the importance of timely communication and apologize if our response time caused concern. We’d love the opportunity to speak with you directly and resolve any remaining issues. Please feel free to contact us at [insert direct contact or email], and we’ll ensure you’re taken care of.

Besvarelse fra Everything Breaks

7. apr. 2025

Thank you for your feedback. We're sorry to hear about your recent experience and appreciate the opportunity to clarify the situation.

You enrolled in coverage with us on 10/01/2024. On 03/13/2025, your repair facility submitted a claim for multiple items:

Replacement of the starter – Approved

Replacement of the valve cover gasket – Not Eligible for Coverage (NEFC)

Replacement of the lower control arm – NEFC

Replacement of the rear axle seal – NEFC

We informed the repair facility on 03/14/2025 of the approved item and made payment for the covered repair on 03/17/2025.

We’d like to clarify that your $100 deductible applies only to covered repairs. Unfortunately, in this case, most of the items submitted were not listed as eligible under the terms of your service contract. While we understand the mechanic’s credibility, our approval process is based solely on contract coverage — not shop experience or pricing.

We’re here to help clarify your coverage further or discuss your concerns directly. Please reach out to us at [insert contact info], and we’ll be happy to speak with you.

Besvarelse fra Everything Breaks

7. apr. 2025

Thank you for taking the time to share your experience. We sincerely apologize for any confusion or frustration you may have encountered — that is never the level of service we aim to provide.

You enrolled in our Critical Coverage Plan on 04/18/2024. During the initial sales call, the agent discussed multiple plan options, including one with broader coverage for a $100 deductible. However, based on your budget at the time, the agent offered and thoroughly explained the Critical Coverage Plan — which covers 50% of a repair bill (up to $500 per occurrence and $2,000 per year) for breakdowns that render the vehicle inoperable. The agent also addressed your questions about what qualifies as "inoperable" and noted your intent to upgrade the plan in the future, though we did not receive a follow-up regarding that upgrade.

On 03/18/2025, you called in to inquire about filing a claim, and our representative explained your plan coverage and the steps required. Then, on 03/20/2025, you contacted us again to request cancellation. We’re sorry to hear that your experience during this call felt dismissive or pushy. While our team may offer other plan options before finalizing a cancellation, it should always be done with respect and professionalism. If that wasn’t your experience, we apologize.

It’s also important to note that a full copy of your plan was emailed to you at the time of purchase for your review and reference.

Besvarelse fra Everything Breaks

7. apr. 2025

Thank you so much for your 5-star review! We're glad to hear that our representative was able to answer all your questions and provide the support you needed. We truly appreciate you taking the time to share your experience!

Besvarelse fra Everything Breaks

7. apr. 2025

Thank you for the wonderful review! We're so glad to hear that our representative was pleasant, knowledgeable, and attentive throughout your call. Providing clear information and helpful support is always our goal—we truly appreciate your kind words!

Besvarelse fra Everything Breaks

7. apr. 2025

Thank you for taking the time to share your experience. We’re truly sorry to hear about the challenges you’ve faced and understand how frustrating it can be when dealing with unexpected vehicle issues.

You purchased our Topline policy on 02/04/2025. This plan includes a 30-day and 1,000-mile waiting period, both of which must be met before claims can be considered. On 03/10/2025, your repair facility reached out to file a claim for suspension-related repairs. At that point, the waiting period had been satisfied.

After a full review, the claim was denied due to the nature of the failure, which was determined to be caused by long-term wear and tear—a type of issue that is not covered under the terms of your contract.

We understand your frustration and regret that this led to a cancellation request, which we processed on 03/19/2025. When the repair facility contacted us again on 03/25/2025, we confirmed the policy had been cancelled at your request.

We’re committed to providing clear communication and support every step of the way.

Besvarelse fra Everything Breaks

7. apr. 2025

We’d love the opportunity to help, but without an account number or customer name, we're unable to look into this specific situation. If you could provide more details, we’d be happy to assist further!

Besvarelse fra Everything Breaks

11. mar. 2025

Thank you for sharing your experience. We are committed to providing professional and respectful service, and we regret that you felt otherwise during your call.

After reviewing our records, we were unable to locate any potential customers under the name "Irish Eyes." Without additional details, we are unable to investigate this matter further. However, we appreciate your feedback and remain dedicated to ensuring a positive experience for all customers.

If you have any additional information, feel free to let us know.

Besvarelse fra Everything Breaks

7. apr. 2025

Thank you for bringing this to our attention. We’re truly sorry to hear about your experience and understand how frustrating payment delays can be.

We’d love the opportunity to look into this and resolve the issue, but unfortunately, without the customer’s contract number or name, we’re unable to locate the claim in question. If you could provide that information, our team would be more than happy to assist and follow up promptly.

Besvarelse fra Everything Breaks

11. mar. 2025

We appreciate your feedback and understand that unexpected vehicle issues can be frustrating. However, we’d like to clarify some important details regarding your claim.

Our records indicate that you purchased your contract on 10/22/2024, meaning you have not been with us for eight months as stated. On 02/18/2024, the repair facility contacted us to file a claim for the replacement of the crankcase vent valve, which includes the gasket, oil separator cover, and an oil change. Unfortunately, these components are not listed under the "What is Covered" section of your contract. As a result, we were unable to approve the claim.

Additionally, we see that you requested to cancel your contract the very next day after the claim was filed. While we respect your decision, we want to assure you that our claims process is guided by the terms outlined in each contract, ensuring fairness and transparency for all customers.

We strive to provide clear information on coverage and encourage all customers to review their contract details to understand what is and isn’t covered. If you have any additional questions, feel free to reach out.