Evans Halshaw - Vauxhall Wigan Anmeldelser 

It is exceptionally difficult to contact the service team by telephone. Communication is generally quite poor. I am still waiting for confirmation that urgent recall work was carried out on my vehicle at the same time as the service

Not for the first time communication during a service and MOT is poor. The only time they have been proactive is when they are trying to sell me some kind of improvement. Gone are the videos and health check reports. And twice now I have been offered a courtesy car, then pulled at the last minute leaving me to scramble and change my plans. If I didn’t have a service plan, which ties me in to them, I would go elsewhere.

Service and MOT completed promptly

Would have given 5 stars if communication before and after my visit had been better.

Had to chase whether the booking was confirmed after saying the online booking portal . Only received confirmation via email and text once I'd chased.

Also the vehicle health check and MOT summary I was told would be emailed to me, and an SMS link sent to my phone, have not arrived over 24 hours since my visit.

Shame really, as the on-the-day experience in the dealership was great.

We purchased a used car in January 2025 it only had 30,000 miles on the clock. We asked if it had been serviced and checked and were told there were no issues and nothing to be aware of. We took out a service and MOT plan. Fast forward 9 months, we have done approx 10,000 miles. Take it for the MOT and service and are told it has failed as all the break pads are 80% worn. We now have no option but to get them replaced at the dealership which is much more expensive than our local garage. I ask how this has got to the stage where they are so worn in 9 months. I am told that evans halshaw don't replace them at point of sale unless they are 75% worn. I then ask why they don't inform the customer of this at point of sale, so for example 'just to let you know the break pads are showing as x amount worn so fine at the moment but will need to be replaced within 6-12 months. So that the customer has an informed choice. If i had known i would have taken the car to a local garage and had them replaced much cheaper prior to the MOT. The manager tells me that i have bought a used car not a new car and they are salesmen, they aren't going to point out any negatives because they want to sell the car. Very poor, do not buy a car from this company as apparently unless you buy a brand new car they are not interested, it is simply at your own risk if you buy a used car with any potential faults or general maintenance issues. Even if you specifically ask those questions. Prettty disgusted at the lack of accountability and lack of care.

Myself and my partner came into the dealership on Monday to start the process to purchase a car on Motability car with the help of Lee, and I can’t praise him highly enough. From the very first conversation, Lee was professional, understanding, and incredibly helpful.
He made the whole Motability process simple and stress-free, explaining everything clearly and keeping me informed every step of the way.
Lee’s friendly approach and genuine care really stood out, he went above and beyond and nothing was ever too much trouble, and he made our experience and the whole process smooth and enjoyable.
If you’re on the Motability scheme and want someone who truly listens, supports you, and delivers exceptional service, I can’t recommend Lee enough. He’s an absolute credit to the dealership!

Very quick in repairing my motability vehicle

During the purchase of a used vehicle from Evans Halshaw, Wigan I was mis informed,misled and blatantly lied to by the sales staff who went further by attempting to make me pay for their errors.
As a consequence of their failure to behave with honesty and integrity towards me I intend to take out a CCJ against Evans Halshaw for recompense in its entirety.This is something that I have never had to do in more than fifty years of buying cars

A very seamless experience and I got to work while I waited. Needless to say the time flew by. Great service and Doreen is such a lovely lady, helpful and walked me back to my car. She’s an absolute asset on your Service desk team and staff in general! Thank you.

Excellent service. MOT & service. Home collection. Mick the driver excellent and a great communicator and link with the garage. Excellent support from Molly at service dept and kept updated regarding vehicle.
Follow phone call and support from Julie at service dept. Highly recommended.

Just had my mobility car, MOT done for the first time and had it collected and delivered back. The gentleman who provides this service is lovely and an absolute star, he is timely, efficient and very friendly, an asset to the company and a good front facing customer interface. The company also messaged me to say my first MOT was due, booked an appointment efficiently for me when I contacted me, and rang me the day before my MOT to check everything was still OK to proceed. I'm very pleased with the service I received on this occasion.

Very good customer service very helpful people

My dads had his second service here and it’s always so easy from booking in and from your vehicle being collect from home if required very helpful and pleasant staff keep you updated of your vehicle with video of them looking over your vehicle and explaining ect would recommend this garage

The annual service was carried out efficiently, once again, by Sam Clark.Thank you and much appreciated. The office staff made excellent prior arrangements and were, as always friendly and helpful.

I was really dissapointed with my experience of evans halshaw wigan. I test drove a car which I already knew I wanted and had a £4,000.00 deposit for.

I stated clearly 3 times I was interested in extended warranty or paint protection etc, when the salesman went through them, I was then told I had to listen to it all as that's what management wanted.

I was buying the car for my partner and it was going in her name. After explaining this I asked for a finance quote. The quote included all the extras I had asked not be added. Then was told by the salesman, "its piece of mind"

I asked again for these to removed and the quote amended. I received another quote with extended warranty added. Again I asked for this to be removed.

Once the quote was sent over to my partner and she was accepted for finance. I was asked to just sign them and send them back, I hadn't seen the figures at this point which I again explained to the salesman. At this point I am concerned I am not being listened to..

Once I had worked my finances out I asked for a payment link to be sent so I could pay the deposit. At this point I was told the deposit would £3105.00. I then queried this and said I wanted the deposit at 4k so I could reduce the monthly payments. I was then informed by the salesman that to meet my monthly payments this is what the finance company had asked for. A bit odd but who am I to question.

If I wanted to pay 4k I could have my term reduced once the deposit had been paid.

I then spoke to the salesman about collection of the vehicle which was arranged for a Tuesday by the salesman. I was then informed by him a few days later that he's not even in work on that day.

I was then passed to his colleague for handover. I attended the show room and was handed the 2 keys. Nothing else.

Nearly a week after collecting the car I was informed that the deposit was in fact wrong as I had pointed out 3 times.

I was then told that the matter would be passed to a debt collection agency by Aaron to collect the outstanding amount. No conversation about paying the money, or how, just straight debt collection. I was made to feel so small and like if done wrong. The only good thing I can take from this is that the finance manager of the branch was extremely empathetic, however for me this was too little too late. Appalling customer service given the mistakes that were made. Will not be coming back here and will not be advising other to come here either.

Throughout the entire process is wasn't listened to, my partner was preassured into signing for things and then to be hit with debt collection threats afterwards is despicable.

Amazing service from start to finish from video view of the car to picking up the following Saturday thank you Jacob for all your help

Fantastic service from both the sales team and service team. Really knowledgeable and helpful as well with finding the best deals and going above and beyond with providing biscuits and drinks! Impromptu visits for any issues haven’t been a problem either - they endeavour to accommodate you where they can.

Just like to say what a great experience buying my second hand Kia Niro, great trade in price ,great service and Liam at Vauxhall Wigan dealership could not do enough for me sorting my finance agreement out 5 star experience,many thanks 👍

Megan was a delight to deal with, she was a lovely young lady, extremely helpful and pleasant, top marks for Megan Brown . I asked for her help in getting my car back in time to collect my SN daughter from her day centre, Megan and I agreed a time and she made sure she rang me to say it was ready bang on time. Thanks Megan.

Fantastic customer service experience with Megan. Great product knowledge and advice. Will definitely be booking all our fleet of vans moving forward. Thanks Meg!!

As a mobility car my car is my lifeline and Evens Halshaw have been brilliant for the 11yrs I've been on the scheme. Cars are always cleaned before being returned. Being able to watch its progress throughout its time in their shop via the video link gives peace of mind.
From the counter staff to the salesmen and service guys I always feel like im a friend rather than a customer
Couldn't recommend enough