Evans Halshaw - Vauxhall Horsforth Anmeldelser 

Dear Evans Halshaw Horsforth Team,
I am writing to formally complain regarding the Porsche Macan GTS (2018 registration, approximately 70,000 miles) that I purchased from you on 28 April 2026 following a test drive that same day.
The vehicle was due to be delivered to me in Aston Cantlow on 1 May 2026. However, I was informed that the car developed a fault during delivery relating to an ABS sensor. I was subsequently advised that the issue had been repaired and that the vehicle was fully operational and in good working order before it was eventually delivered to me on 9 May 2026.
Unfortunately, within approximately one hour of driving the vehicle, multiple serious warning messages appeared on the dashboard, including:
ACC/PAS unavailable – service required
ABS/PSM failure – drive with caution
Parking brake fault
AWD fault – only rear-wheel drive
PSM failure – consult dealer
In addition, on several occasions the vehicle failed to respond when accelerating and entered limp mode, travelling at approximately 5mph. This is clearly a serious safety issue and wholly unacceptable.
I specifically chose to purchase this vehicle from Evans Halshaw for the reassurance and peace of mind associated with buying from a main dealer. Instead, I have received a vehicle that appears to have had an ongoing pre-existing fault before delivery and which is potentially unsafe to drive.
To make matters worse:
I was paying for the vehicle from the point of purchase despite not having possession of it for over a week while the initial fault was supposedly being rectified;
I have incurred finance costs under the finance agreement arranged through Evans Halshaw;
I have also paid for 12 months of insurance for a vehicle that is currently not fit for use.
Given the above, I do not consider the vehicle to be of satisfactory quality, fit for purpose, or as described under the Consumer Rights Act 2015.
I expect Evans Halshaw to resolve this matter immediately and entirely at zero cost to me, including:
Collection and return logistics;
Diagnostics and repairs;
Any specialist inspection required;
Any associated costs whatsoever.
I would be prepared for the vehicle to be inspected and repaired by Zuffenhaus, provided Evans Halshaw covers all costs in full.
However, if this matter is not resolved promptly and properly, or if the fault cannot be permanently rectified without inconvenience or cost to me, I will exercise my statutory right to reject the vehicle and seek a full refund, including reimbursement of associated losses.
Please also note that as the vehicle was purchased using finance arranged through Evans Halshaw, I reserve the right to raise this matter directly with the finance company, who may be jointly liable.
Please treat this as a formal complaint and confirm urgently:
Immediate arrangements for collection of the vehicle;
How Evans Halshaw intends to resolve the matter;
Confirmation that all costs will be covered by yourselves;
Confirmation of my options should I choose to reject the vehicle.
I look forward to your urgent response.
Kind regards,
Will Jordan

Easy to book appointment Everything done quickly and efficiently staff helpful. Very satisfied

Kenneth was very patient, accommodating and professional in helping us purchase our new car. Top service

All staff professional and welcoming

10/10 experience with Matthew Hopkins, made my experience so easy and actually enjoyable. Could not recommend anymore !

i have had a fantastic experience at evans halshaw, lovely staff everywhere! thankyou especially to matthew hopkins he really helped me find the perfect car!

Overall 10/10 stars 🌟! Perfect service always feel comfortable at Vauxhall horsforth . Very efficient staff.

I bought my Mercedes B class 70 reg in February this year from Evans Halshaw in Horsforth and the start/stop never worked. I contacted them on Thursday last week and was faced by an appalling telephone system which kept cutting out so I emailed them.
Once the person was back in the office on Monday this week the ball got rolling after which I booked my car in for a repair yesterday (Tuesday) which was much quicker than going to Evans Halshaw in Middlesbrough - even though it would have been much closer to home as the earliest they could fix it was late May!
I picked the car up today - Wednesday - and it was fixed.
Overall a mixed experience but I cannot fault their aftercare once they responded to me.

Great experience with using them for a full service of my corsa for the first time. They kept me in the loop with everything and were very efficient. The car was back with me in 3 hours ready to drive away. Definitely recommend.

Went with my father to buy a car for him was treat really well found the right car it was a great experience and Jeff is very happy with his car great experience the salesman was Paul thanks you

Car Sale made easy , outstanding customer
service, kept me informed , went above and beyond to be helpful. Evans Halshaw/ Vauxhall Horsforth , excellent very helpful and friendly staff, but most of all Ken Chu,
who is an absolute credit to your Company.
Thanks Sheila.

Excellent service as usual. from meeting and discussing with Debbie at reception and also while booking the car in. The whole team were very friendly, they kept me up to date with things they found and were very helpful and went above and beyond to help if i needed it. I always feel confident when leaving my car with them.

Excellent service. Friendly and efficient service staff. Price quoted was price paid. Good communication.

Took my car in for service under the warranty service plan. The gentleman on reception was very grumpy. I was told it needed new brake pads & discs & a brake fluid change. All chargeable even though my service plan includes brake fluid change! When I went to collect it, no one could find it as there were 3 cars blocking it in. My car is 2 years old & done 9000 miles. An independent mechanic told me the pads were hardly worn & the discs ok.
A good try Evan’s Halshaw!

Really good experience from start to finish. Knowledgable about the car and made the sale really easy. Dealt with Matthew, would highly recommend

Excellent service as usual. The team are friendly, helpful and will go above and beyond to help if needed. I always feel confident when I leave my car with them.

Matt Hopkins was great. Did an online quote, booked an appointment and sold my car within an hour. Matt was extremely helpful and fair and offered the best price around. Would 100% recommend.

Shocking. Picked car up and was not cleaned. Broke down 2days after. Went to hull dealer to fix and came back a week later with more problems than it went with. Broke again and went back to horsforth for two weeks delivered back with same faults and a knackered clutch. Sent it back for full refund. Staff don’t listen to you at all or return calls. Car was re advised the day they got it back for more than I paid with the faults not fixed. Finally got a full refund. Never ever use Evans halshaw again

Repair completed straight away. Staff very helpful.Information on the progress of the repair given st regular intervals

Everything is top quality the gentlemen I saw called Ian was excellent and really made sure I was looked after.