Estée Lauder UK Anmeldelser 

Ordered for next day delivery, at around 11am, with cut off time of 4pm. Item not despatched, until the next morning, so obviously did not arrive the next day. Had to spend a lot of time waiting on online chat to claim a refund for the delivery charge. Online chat advisor said "there is no need to worry, the item will be with you tomorrow." 2 days later, I'm still waiting for the item. Appreciate that delays happen, but customer service could be greatly improved.

Awful company do not look after their staff. I was bullied when working for their company and I was not protected, no official training, HR are disgustingly rude and unprofessional over the phone, pay was completely messed up which left me looking for ways to eat and live…..
unprofessional uncaring company for staff and products….. I would advise never to work for them ….. left destitute and massive anxiety….. high managers do not care either….. just deny allegations and carry on treating people badly……

Tried two different best selling Estee lauder mascaras and they were a waste of my money. Both were packed with mascara and filled the brush far too much.
I wiped the mascara off the brush several times and ended up with no mascara on the brush at all.
Quite expensive and after trying two types I will not buy anymore.

Having been an elist member with Estée Lauder since this loyalty program started. I have always been happy with the birthday gift which has consisted of a cosmetic pouch/purse containing a selection of small items of skincare creams/serums/gels etc. This year I was sent a single mascara, something I don’t use. Not even the option to choose for example a face wash of similar value. Customer service online chat also dreadful. Had no chance to respond further as chat was ended abruptly.

So I ordered from Estee Lauder before I read all the reviews and saw the very low score on trust pilot. I was quite worried to say the least but everything came on time packed beautifully and I got a lot of extras beyond what I had paid, partly through a deal they had going on and through free samples they added for me. I can honestly say I got my moneys worth and more. I'm so happy the day wear face cream, the advanced night repair serum and the eye gel are exactly as they were in the free samples I got in store when I got the double wear foundation (actually stays all day and doesn't go weird on my combination skin) I wanted to put a review here and I'll be adding one to the Estee Lauder uk trust pilot because though I can't speak for others experience but mine was exactly the kind of service I expected from a luxury brand and it honestly exceed my expectations too. Everything was packaged so nicely, that really matters to me after so many times I've bought products form other places and they have came leaking or damaged because of poor packaging. I'll definitely be purchasing again without a doubt. Thanks Estee Lauder I look forward to adding your products to my skincare routine and having a better try on of all my new makeup. I have copied this from my other review of Estee Lauder as a whole but it was to save time and there was 2 trust pilot review pages for the company one here for the UK and another just as Estee Lauder.

Purchased the Estée Lauder bb cream at a cost of £45. Definitely won’t be buying again. Goes patchy on my skin and just looks awful. I’ve always used double wear and on the advice of the consultant purchased the bb cream as a lighter option for summer. Wish I’d just gone with my usual foundation. I usually love Estée Lauder products.

They test on Animals as they sell in China
I used Estee Lauder but since I have found out they TEST on Animals. I used to think they were "designer" they are a sham morally, and ethically. You can't continue to support companies who by law have to test on animals in CHINA, don't use make-up that is sold there :( THERE ARE OTHER OPTIONS, CHOOSE VEGAN, ETHICAL BRANDS

I can see this is a company that doesn't give a s*** about its customers they own Jo Malone who I have had an outstanding issue with, at the bottom of my trustpilot review for there Jo Malone they disingenuous ask me to get in touch, I did and still no response?

I have received great customer service and love the products which, I have been using for over 20 years. However, I phoned EL recently as I hadn't received confirmation that a product had been despatched. I heard the agent as they answered the phone sigh heavily. I recognised that sigh, it was the 'I have to take a call from another difficult customer' sigh. I know this as I once worked for a global prestigious brand in frontline customer service. Please bear in mind when phoning these companies that the agent answering the phone is probably earning minimum wage. It's, not personally their fault that you have received the wrong product, your delivery has been lost etc. They have to work to the Companies rules and follow the Companies procedures, if, they say they can't do whatever it is you are asking them to do, they are not being awkward, lying to you or washing their hands of your issue, they simply cannot do it. Taking back-to-back customer calls from rude unreasonable customers is very stressful. So, be nice. When this particular agent realised I, was going to be nice, I could hear the relief in her voice. Be, thankful someone is prepared to do this job and answer your call.

I’m really unhappy with my purchase the foundation I have purchased was a Double Wear Sheer Long-Wear Makeup SPF 20 Lasting 12 hour wear. Weightless, fresh feeling. Sheer matte finish. Sheer-to-light coverage.
Absolutely not true another misleading description of the item.
I know how to prepare my skin I’m not oily I’m normal skin girl so no thank you for your Tips I don’t want to play with my makeup when I’m busy I need something that you promised 12H fresh look not oily this foundation is opposite
the skin looks terrible after 4H, the foundation is glowing with oil and after 5H completely wiped off
Estée Lauder should not advertise this as a 12H of wear it’s misleading for so many it’s dishonest it’s not appropriate for company like Estée Lauder
Don’t waste your money

By far I had a good experience with Estée Lauder, I like the products and the free treats. Good offers, I rather buy online than visiting the stands

Do not pay for gift wrapping. My order arrived in estee lauder paper. The box it was in was nicer. Also no free samples, even though it states 2 free with any order. Had a discount code but couldn't use on gift set which was annoying. Perfume is lovely though.

Very disappointed with this company. Firstly the item I ordered in mid November was lost in delivery and they were unable to re-send due to being out of stock.
Took ages to get through on live chat to report and despite being told I would be refunded within a week or so, I am still waiting.
I have now been waiting for a response on live chat for thirty minutes to chase up the refund and still nothing.
Unacceptable and so they have lost my future custom.

NO STARS. I placed an order on Thursday 16th December and paid £6.99 for next day delivery on the 17th. Estée Lauder shipped it out on a tracked post only and not next day and you guessed it, it’s no where to be seen. Ridiculous, I won’t be buying from them again and I’ll be sure to let everyone know my experience with them. Beware!!

*edited* Arrived 2 days before Xmas eve.

Misleading, so they have this loyalty program, where you get a birthday gift with purchase on your birthday month. Placed order, no gift arrived, contacted them through the chat, nothing, chat transcript doesn't even register on your accoun and the option you chose it to be sent to you does not work as I did it now 3times, contacted them 3times chasing the gift they promise when you join the program. On 2 occasions they promised to send it, but nothing arrives, then third time they end your chat without say anything after 20 minutes wait. Email sent and they came back that they can not do it, as I am not a member and they will not be sending it, screenshots sent that I am indeed a member, with points and order numbers. Very misleading and poor as still not resolved after 2 weeks.

I always had a very good experience with online support and prompt deliveries. Like the product as well.

When will I receive my refund for Case C4848348? Totally unacceptable customer service!

online chat with your customer service .

Thank you for your patience. So that I am able to assist you, please kindly confirm your full enquiry.
You|11:44 AM
Hi i am trying to buy Beautiful Favourite Treats perfume gift set price £45 go through checkout and apply BF25 but code not working , no discount . i have an account and can see my last order and i am on the loyality list
Teodora|11:45 AM
Thank you. Unfortunately the discount can not be applied on Sets, Kits, Special and Limited editions as per our Terms and Conditions. I am sorry about that! You can use your welcome code on your next future purchase. Is there anything else you need help with?
Teodora|11:46 AM
The code BF25 will also sadly not work on sets
Teodora|11:46 AM
Is there anything else you need help with?
You|11:46 AM
no i will buy from one of your distributers in future as they do have the offer on this set
Teodora|11:47 AM
Sure that's great
Teodora|11:47 AM
Have a lovely day!
You|11:47 AM
please see trust pilot review

Black Friday - 25% Off All Orders*

Get Our Sweetest Best Sellers And Gifts With An Exclusive 25% Off Discount. CODE:BF25

ALL ORDERS
its false advertising in my opinion .

Extremely poor service, ordered Christmas gifts, they were not even in stock apparently, they cancelled the order 5 days later and did not even inform me.....poor