I purchased a diamond ring from Ernest Jones on July 2024, and within just ONE MONTH, the diamond fell out on August. I take great care of my jewellery, never had such a worst experience of diamond fa... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
I purchased a £900 diamond ring from Ernest Jones, within 6 months one of the diamonds fell out. It was repaired under warranty. A year later the stone fell out again and Ernest Jones have refused to... Se mere
Virksomheden har svaret
My Wife and I went into Ernest Jones at Lakeside and were given a warm welcome. I wanted to purchase a Breitling watch and was served by Vicky. Vicky was very helpful, no pressure and had great produc... Se mere
Website is great, good job. Keep it up. Returns are easy and quick, staff at EJ, Lakeside are very professional. Brilliant.
Virksomheden har svaret
Virksomhedsoplysninger
Om Ernest Jones - Thurrock
Skrevet af virksomheden
Whether you’re looking to mark that special milestone or choose a timeless gift that shows your loved ones how much you care, at Ernest Jones we’re here to help you turn those moments into memories.
Our welcoming team of experts will guide you through our carefully curated selection of prestige watches, sparkling diamonds, and desirable jewellery,
Whether you’re shopping in-store or online, we are at your service to help you find not just a gift, but THE gift. Our click and collect, by appointment, online consultations with an expert, live chat and virtual try on tools offer you the reassurance you need to feel confident in your purchase.
As watch experts, we are here to help you choose a timepiece. Browse our curated collection of prestige brands including Omega, Tag Heuer, Tudor, Breitling, Bremont, Cartier, and Chopard.
We understand that your luxury Swiss watch means a lot to you and that you’ll want to maintain it properly, and our after-care service will ensure your timepiece is properly maintained.
We know your purchase is just the start of the memory not the end. Our expert team offer restoration, cleaning and repairs to keep your precious diamond and other jewellery looking its best. Trusted and reliable, we’re always at your service, no matter when you need us.
From the moment you realise they’re ‘the one’ to your big day and beyond, we’re here to support your special day. As bridal experts, our teams can guide you with choosing the perfect engagement ring, to your wedding bands and gifting needs.
Our welcoming team of experts will guide you through our carefully curated selection of prestige watches, sparkling diamonds, and desirable jewellery,
Whether you’re shopping in-store or online, we are at your service to help you find not just a gift, but THE gift. Our click and collect, by appointment, online consultations with an expert, live chat and virtual try on tools offer you the reassurance you need to feel confident in your purchase.
The Watch Experts
As watch experts, we are here to help you choose a timepiece. Browse our curated collection of prestige brands including Omega, Tag Heuer, Tudor, Breitling, Bremont, Cartier, and Chopard.
We understand that your luxury Swiss watch means a lot to you and that you’ll want to maintain it properly, and our after-care service will ensure your timepiece is properly maintained.
At Your Service
We know your purchase is just the start of the memory not the end. Our expert team offer restoration, cleaning and repairs to keep your precious diamond and other jewellery looking its best. Trusted and reliable, we’re always at your service, no matter when you need us.
Here For You From ‘I Do’
From the moment you realise they’re ‘the one’ to your big day and beyond, we’re here to support your special day. As bridal experts, our teams can guide you with choosing the perfect engagement ring, to your wedding bands and gifting needs.
Kontaktoplysninger
339 Lakeside Centre, RM20 2ZH, Thurrock, Thurrock, Storbritannien
- 01708890445
3,0
Middel
39 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent customer service
Excellent customer service. Staff so helpful and professional
23. juni 2021
Couldn’t have asked for better service
Couldn’t have asked for better service. I’ve been struggling to find a wedding ring I like and suits my engagement ring but the assistant was so helpful getting out various styles to try on all whilst engaging in general conversation too. Nothing pushy but a very relaxed, covid friendly shopping experience - thank you!
19. juni 2021
The staff were very helpfull and very…
The staff were very helpfull and very professional and I would certainly go back again and recommend the shop to friends. The shop was Lakeside Thurrock.
15. juni 2021
Excellent service by a very…
Excellent service by a very knowledgeable and professional helper.
I have used EJ several times over the past few years and have always had a great customer experience.
12. juni 2021
The Experian was good with very obijing…
The Experian was good with very obijing staff who gave me excellent service, even to the point of offering me e relplacment mask as mine was damaged.
The product that was acquired has not being en given so do not know how it will be received,
11. juni 2021
Watch Purchase
Extremely helpful member of staff helped select a new watch for my elderly mum. Had excellent product knowledge and was able to suggest potentially suitable watches. Would definitely return, the service was first rate.
7. juni 2021
Our recent visit
Our recent visit was a very pleasant experience even though we ultimately spent quite a lot of money. Service was excellent, not pushy and highly professional. The sales assistant was pleasant, courteous and extremely helpful. It was good to see that a high level of service can still be found in retail outlets.
4. juni 2021
Thank you for your help, Allison.
I was served by Allison. She was polite, respectful and found the exact ring that I wanted. I wasn’t sure about going shopping with all the restrictions by the shop was spacious, the queue was organised and it felt safe.
Would happily go again and check out those gorgeous watches.
Thank you
19. maj 2021
Buying a high value ring
For the first time I wished to own a high value ring. I was made very welcome, never rushed and I enjoyed the whole experience. My size had to be ordered and when I went to collect it I was again made very welcome and my time there was made special. We couldn’t have champagne because of Covid but the thought was there! Thank you
18. maj 2021
Debbie (lakeside branch) went out of…
Debbie (lakeside branch) went out of her way to find the perfect engagement ring when the one we went in the store to see was not available.
18. maj 2021
excellent service the staff could not…
excellent service the staff could not be more helpful, just a shame I never got her name , no complaints from me
15. maj 2021
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Using an insurance cedit
I had an insurance claim credit and incorrectly thought I might use the vouches and normal discount I have used in the past. Only to be told they did not apply. I was shown this on the small print and exceptions section of various published literature. I feel this would have affected how I dealt with my insurance company.
13. maj 2021
Besvarelse fra Ernest Jones - Thurrock
HI Kevin thank you for taking the time to contact us and I am really sorry you were unhappy with the service if this has not yet been resolved please contact us on 0800 458 1065 Option 3 and we will be happy to help - Many thanks Pamela
007 Omega Seamaster
A very nice 007 Omega Seamaster nicely sold to me by the excellent Sarah!
13. maj 2021
Was a very pleasant experience sales…
Was a very pleasant experience sales assistant was very helpful and informative but not too pushy! Nice to be let in to look at watches inside shop. During covid this had not been the case in all jewellers. Very happy with my purchase.
Thank you
11. maj 2021
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