A great experience. Very knowledgable, patient and friendly staff helped me decide on what I needed. Knew the difference between the rings and overall a great experience. Thank you Shriya! Brilliant s... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Advise I received from the shop assistant Tee was very valuable - i was looking for a wedding ring to match the engagement ring and he explained how different styles would work with my engagement ring... Se mere
The 10% discount doesn't work, I tried soo many times They even text me with a new code for first time purchase 10%discount, which did not work
Virksomheden har svaret
Me and my father went to get a late 21st gift as we were in lockdown in my birthday. As soon as we entered the store we revived a very warm welcome and asked if we could be helped. From there we were... Se mere
Virksomhedsoplysninger
Om Ernest Jones - London Westfield
Skrevet af virksomheden
Whether you’re looking to mark that special milestone or choose a timeless gift that shows your loved ones how much you care, at Ernest Jones we’re here to help you turn those moments into memories.
Our welcoming team of experts will guide you through our carefully curated selection of prestige watches, sparkling diamonds, and desirable jewellery,
Whether you’re shopping in-store or online, we are at your service to help you find not just a gift, but THE gift. Our click and collect, by appointment, online consultations with an expert, live chat and virtual try on tools offer you the reassurance you need to feel confident in your purchase.
As watch experts, we are here to help you choose a timepiece. Browse our curated collection of prestige brands including Omega, Tag Heuer, Tudor, Breitling, Bremont, Cartier, and Chopard.
We understand that your luxury Swiss watch means a lot to you and that you’ll want to maintain it properly, and our after-care service will ensure your timepiece is properly maintained.
We know your purchase is just the start of the memory not the end. Our expert team offer restoration, cleaning and repairs to keep your precious diamond and other jewellery looking its best. Trusted and reliable, we’re always at your service, no matter when you need us.
From the moment you realise they’re ‘the one’ to your big day and beyond, we’re here to support your special day. As bridal experts, our teams can guide you with choosing the perfect engagement ring, to your wedding bands and gifting needs.
Our welcoming team of experts will guide you through our carefully curated selection of prestige watches, sparkling diamonds, and desirable jewellery,
Whether you’re shopping in-store or online, we are at your service to help you find not just a gift, but THE gift. Our click and collect, by appointment, online consultations with an expert, live chat and virtual try on tools offer you the reassurance you need to feel confident in your purchase.
The Watch Experts
As watch experts, we are here to help you choose a timepiece. Browse our curated collection of prestige brands including Omega, Tag Heuer, Tudor, Breitling, Bremont, Cartier, and Chopard.
We understand that your luxury Swiss watch means a lot to you and that you’ll want to maintain it properly, and our after-care service will ensure your timepiece is properly maintained.
At Your Service
We know your purchase is just the start of the memory not the end. Our expert team offer restoration, cleaning and repairs to keep your precious diamond and other jewellery looking its best. Trusted and reliable, we’re always at your service, no matter when you need us.
Here For You From ‘I Do’
From the moment you realise they’re ‘the one’ to your big day and beyond, we’re here to support your special day. As bridal experts, our teams can guide you with choosing the perfect engagement ring, to your wedding bands and gifting needs.
Kontaktoplysninger
Unit 1117, Westfield London, W12 7GD, London, Westfield London, Storbritannien
- 02088118880
2,4
Under middel
15 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The 10% discount doesn't work
The 10% discount doesn't work, I tried soo many times
They even text me with a new code for first time purchase 10%discount, which did not work
12. december 2025
Uopfordret anmeldelse
Besvarelse fra Ernest Jones - London Westfield
Hi Momtaj,
Thank you for reaching out to us and I am sorry to learn you were not able to apply the code to your purchase.
Terms and conditions will apply. These are available for a customer to view, prior to making the purchase on our website. Exclusions will apply such as sale items or in conjunction with other promotions.
If you feel your purchase would have met the terms and conditions, please give us a call on 0800 458 1066(opt 3), where a colleague will be happy to check for you. Your case number is CS2732647.
Kind regards,
Beck
The worst customer service ever!
The worst customer service ever!
Their delivery company is made horrible.
I have been waiting for my parcel to arrive for 3 days now and every time I call the shop the keep moving the delivery date to the following day.
So disappointing.
I will never buy again from them!
17. april 2025
Uopfordret anmeldelse
Besvarelse fra Ernest Jones - London Westfield
Hi Alessandro, I am really sorry to learn about the issues you are having in receiving your order. We would like the opportunity to look into this further for you. Please can you contact us on 0800 458 1066 (option 3) quoting reference 02635876. Kind Regards, Shanice
A great experience
A great experience. Very knowledgable, patient and friendly staff helped me decide on what I needed. Knew the difference between the rings and overall a great experience. Thank you Shriya! Brilliant service!
3. december 2024
Uopfordret anmeldelse
Advise I received from the shop was valuable…
Advise I received from the shop assistant Tee was very valuable - i was looking for a wedding ring to match the engagement ring and he explained how different styles would work with my engagement ring. It was very logical and clear.
27. april 2024
Uopfordret anmeldelse
Very unprofessional and non-compliant company and store
This store and this company are the most unprofessional and non-compliant store and company I have experienced in the UK! Ernest Jones sold me a certified diamond bracelet with a certificate that does not belong to the bracelet at all a year ago! I contacted them a year ago and they said they made a mistake and they would give me the certificate! For 12 months I have contacted them several times and asked for the certificate of the bracelet and every time they said it has not arrived yet! Imagine this company sold me a bracelet as a certified diamond bracelet but without any real certificate, and for one year they have failed to provide a certificate for it meaning that they have cheated me and sold me a non-certified diamond bracelet as a certified one in the first place and lied to me that the bracelet is a certified diamond one otherwise after several follow ups over 12 months they could provide the certificate for it if it really had a certificate! Two weeks ago, the customer service on the phone, a lady called Emma, told me that I can go to the Westfield branch to get this resolved. When I went to the store, I faced one of the rudest and most unprofessional member of staff that you can face in a store! I was with my mother whose I bought the bracelet for and we explained the story about the bracelet to one of the staff and we provided him with the bracelet in its original box with the tag inside and also the receipt of purchase together with the reference number of the customer service (Ref. No.: 2440631) and the name of person we talked to in the customer service (Emma), and very politely asked him to resolve the issue and provide us with the certificate, but instead of helping us he treated me and my mom in an extremely rude and aggressive manner and refused to provide us with the certificate! My mom was so frustrated and upset with the very rude way he treated us and refused to resolve the issue! Instead of apologizing us that the company has sold us a certified bracelet without the certificate and has failed to provide us with any certificate after 12 months with all the follow ups we had, he treated us in an absolutely rude and aggressive way and finally said it is not his problem at all and we bought the bracelet from another branch (Brent Cross branch which is permanently closed now). Even after me and my mom left the store, the store manager ran after us in the corridor of the shopping mall outside the store in a way that he wanted to attack and harass my mom and me but after I talked to him he went back to his store. Absolutely shocking! Imagine a company selling you a fake product (if the bracelet had a certificate they would have given us after one year following up!) and then their staff treat a respectful woman and his son in a vey rude and aggressive way and trying to attack and harass them! I am taking legal actions against this company!
17. februar 2024
Uopfordret anmeldelse
Besvarelse fra Ernest Jones - London Westfield
Hi Mohammad, thanks for your feedback. I am sorry to hear of your disappointment regarding the certificate for your bracelet as well as the service received in store. We would like to investigate but before doing so please call us on 08004581066 with your case reference 02440631 so we can discuss the matter further with you. Kind regards Elaine
Friendly customer service very good
30. juni 2021
VIP SERVICE
The service was VIP service, very friendly, the staff make your feel as if you are the only customer in the shop
15. juni 2021
Amazing customer services and great…
Amazing customer services and great knowledge on their jewellery
25. maj 2021
Fantastic customer service.
25. maj 2021
Helpful and very efficient
20. maj 2021
shop assistant was very good
shop assistant was very good. V polite, nice and knowledgeable.
18. maj 2021
Amazing customer service
Me and my father went to get a late 21st gift as we were in lockdown in my birthday. As soon as we entered the store we revived a very warm welcome and asked if we could be helped. From there we were shown a few watches before making my decision. Once I had made my decision the lady started telling me all about my watch and how to work it etc, she was extremely helpful and very polite which made the whole experience very enjoyable.
13. maj 2021
Perfect transection!
11. maj 2021
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