UPDATE: review amended due to changed experience. Thank you to Courtney for getting in touch to investigate the matter, and to Shane for making amends - it’s greatly appreciated!! You were both incr... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
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Se, hvad kunderne siger
Item had a whole in it. I wrote an email and asked for refund labels a d never got a reply. Update After my initial review, I was contacted by FA England and they apologised and sent another shirt... Se mere
Virksomheden har svaret
Everything was really great but one thing that disappointed me a little bit is that i bought the lionesses kit and they didn’t have any badges (euro winners badge nor we play strong, foundation badge)... Se mere
We all know that replica football kits are extortionate but I feel ripped off by the England Store. My daughter desperately wanted a Lucy Bronze shirt for Xmas so I came to the England store to buy on... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
The Official England Store is the best place to find official England football merchandise. Global shipping means you can have it delivered right to your door, anywhere in the world. Whether it’s a 2024 England National Team shirt to represent your team as they compete in Germany or a classic retro look from 1966 or 1996, you can find it here. We stock the full England Men’s kits, the Women’s Team kit as worn by the Lionesses, and official Nike training and lifestyle collections. With shirt personalisation, you can have an exact replica of the shirt worn by Harry Kane or Lucy Bronze, or even choose your own name and number instead. As well as match kit, exclusive England lifestyle collections are available with new ranges released throughout the year. There’s also our extensive range of accessories, gifts and souvenirs - suitable for men, women and kids. We strive to create the ultimate online shopping experience for England fans everywhere, so our dedicated and friendly customer service team are on hand to assist you with any queries. When you shop directly at the England Store, you are helping to fund grassroots football, up and down the country – so you can give a little back with every purchase. Fun Fact: The England National Team is one of only eight World teams to win the Cup.
Kontaktoplysninger
Touchet Hall Road, M24 2FL, Manchester, Storbritannien
- +44 (0)333 331 2080
- customer.services@englandstore.com
- www.englandstore.com
3,7
Middel
705 anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Delivered by different courier
Received parcel earlier than estimated date when ordering.
Parcel delivered by Evri when delivery method paid for said Royal Mail.
3. november 2025
Yeah England
29. november 2025
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Never open due to stadium events
Never open, waited for Euros numbers to be released and when they were the store was shut every time I could go and no one else will print due to being brought else where. The story was never open on weekends and being a teacher this meant we no go names on our shirts. Very poor service
29. november 2025
Besvarelse fra England Store
Hello Joy Rose - Stanley, we’re very sorry to hear about your experience. We would like to clarify that we are not connected to any physical stores and do not operate any in-person locations. Our team handles only orders placed online, and we do not have control over opening hours or services provided by external shops. Because of this, we would really appreciate hearing about your experience with the product you ordered from us directly, so we can assist you further. I reviewed your order and followed up in a separate email regarding the efforts made today. Warm regards, Adrianna
Excellent All Round!!
29. november 2025
Besvarelse fra England Store
Hello Edward, I am very sorry if the incorrect item was received, and an email has been sent, hoping to make things right. Warm regards, Shane
Great site and experience to book…
Great site and experience to book tickets to see the Lionesses! Can’t wait!
20. november 2025
Absolutely dreadful service
Absolutely dreadful service. Delivery dates ignored, wrong items sent, really difficult to get a refund. I absolutely would not recommend.
16. juli 2025
Besvarelse fra England Store
Hi Emily,
I am very sorry to hear about this! I have reached out to you via email for further assistance. I look forward to hearing back from you! -Sharon
Besvarelse fra England Store
Hello John, I am so sorry that the numbers/letters started to peel after several weeks. This is not the expereince we want for our Fans; I am here to lend a helping hand. After reviewing your order, I discovered that we are in the process of reshipping the jersey. As soon as your order ships, you will receive a shipping confirmation email with a tracking number, so that you can track its progress. We apologize again for the inconvenience, and we hope to hear from you soon. Sincerely, Sam
The hoodie was poor quality- sleeves the wrong length for the top
The hoodie was poor quality. I believe the sleeves were the wrong sleeves for the size of the top. They went well beyond my fingers. I purchased a second top from another shop who b fit perfectly which i then kept. Was disappointing to have to pay a return fee when the top was poor quality/not checked/ incorrectly made as I would have kept it had it been made correctly.
5. november 2025
Besvarelse fra England Store
Hi Kristy, I appreciate your feedback, and I am sorry the hoodie's quality did not meet your expectations and that it may have been made incorrectly. I appreciate you submitting a review, as this is not the experience I want to see for our customers. I look forward to speaking with you soon via email to further assist you. Sincerely, Stacy
Wery god.Its beatyfool
22. november 2025
Sent me the completely wrong order for…
UPDATE: review amended due to changed experience. Thank you to Courtney for getting in touch to investigate the matter, and to Shane for making amends - it’s greatly appreciated!! You were both incredibly understanding and kind.
Sent me the completely wrong order for the Euros final shirt. Wouldn’t replace it because they had none left (obviously over-sold!!). Would only refund me if I returned the wrong order, but in doing so, I’d never have a part of history… they wouldn’t offer me a partial refund either… poor form considering the price I paid!!
27. juli 2025
Besvarelse fra England Store
Hello Lucie, Thank you for taking time to provide feedback. I am so sorry to hear that your order was not correct, and I have reached out to you at the email on the order to make this right. I hope to hear from you soon! Kind regards, Courtney
Item had a whole in it
Item had a whole in it. I wrote an email and asked for refund labels a d never got a reply.
Update
After my initial review, I was contacted by FA England and they apologised and sent another shirt. The person who I dealt with was brilliant. Very restorative in giving me faith in the company for future.
1. april 2025
Besvarelse fra England Store
Hi Jude, I am terribly sorry that your merchandise was received damaged and that a response was not received. I appreciate you submitting a review, as this is not the experience I want to see for our customers. I look forward to speaking with you soon via email to further assist you. Sincerely, Stacy
Everything was perfect on your end…I…
Everything was perfect on your end…I made the mistake and ordered the toddler size bucket hat…duh! Anyway, I just ordered what I needed…
Conf.# GE10500787963GB
Thanks…cheers, Neil
20. november 2025
Kept up to date with when the item was…
Kept up to date with when the item was being sent
1. september 2025
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