endeavourautomotive.co.uk Anmeldelser 

The Sales staff experience was first class. Patrick gave me an excellent introduction to the XC60, and the test drive with him convinced me to buy the car. The handover, managed very attentively by Roger Gooding, was impressive and reassuring. He showed a keen personal interest in giving the best service and putting right the negative issues that arose during the buying transaction. But for his diligent service, I would probably have backed off the purchase, even though the car was just what I wanted. The customer experience overall was not encouraging at all stages, and gradually got worse. The front entrance was hard to find, around the back through an overcrowded workshop carpark, or down a narrow side alley. Luckily, a small fire door at the front (where you would expect the main entrance to be) was open on the day we arrived, because of the heat. The Showroom experience was not good. The single toilet was overused by both staff and customers, with no toilet paper, and the flush didn’t work. Coffee was offered, but no cups were available; similarly, with no cups for drinking water. The telephone was a dreadful experience. It was rarely answered expeditiously, if at all, and messages left were never called back. The long time I spent trying to get an answer was torture from the raucous, distorted music played at such a loud volume it was painful, especially when you have to hang on for 20 mins waiting for the finance manager to get back to answer an urgent query. He never did call back! The Accounts department is impossible to contact to verify the online payments received. Telephone option 4 was never answered, and numerous voicemail messages left never produced a response. It took 5 days to get verification of an initial payment, and over 30 hours to verify my full payment had been received just hours before I was due to collect the car. On handover, the Service Book on the car had not been completed, although after some delay, it transpired it had in fact been serviced. A charging cable for the car was missing on handover and had to be sourced by Roger. On handover, the car had some fuel in the tank, which I had paid for, but zero charge in the hybrid battery. Apparently, you cannot have both fuel and a fully charged battery! Even though charging would cost less than £10. When buying a nearly new hybrid car for thousands of pounds, the customer is surely entitled to expect it to be fully charged up on handover. Overall, a very disappointing and discouraging customer experience, clearly the result of poor management oversight and attention to customer service. The sales team worked hard at all stages to correct the catalogue of failings in customer service. A vast improvement in the customer experience would pay dividends in customer satisfaction and repeat business, rather than focusing entirely on costs and profit margins. Without some dedicated management oversight and proper investment in improving the customer service, there can be little incentive to ever buy a car again from West London Volvo. The Volvo product is excellent, but in the case of Endeavour West London, it is let down by poor management focus on the customer experience of buying the cars here.
P.S. I notice in many other Reviews that management features regularly in the negative comments about poor customer service. The reply is always the same: “Your comments and feedback are invaluable to us and will be useful in improving our communications and customer service process”. Clearly, no one in senior management is really listening or willing to take seriously the many recurring complaints about customer service at Endeavour West London, or perhaps no one cares about dissatisfied customers, just the profit margins! Poor Endeavour - must try harder!

Volvo West London have had my vehicle for 5 weeks now and despite paying them thousands of pounds they are unable to fix my vehicle and there is a lack of urgency. Along with complaining to Endeavours complaints department, Volvo Uk and even getting through to Jason Smith there head of business nobody seems to care. I have managed to get a courtesy car off them that was filthy inside and out when it arrived. Even though I email Shersha at Volvo about this he just failed to acknowledge the complaint as well most of my emails, so I have had to get the car cleaned myself.
I know that as a business Volvo West London don’t care about their customers as even their head of business Jason Smith isn’t doing anything. They have been taking my car for test drives to see if the parking climate control works instead of just presetting it on the console and see if it comes on. This is nothing more than a circus outfit.

Andrew showed us around and gave us plenty of options. Very friendly and patient.

To update the navigation, I set up a meeting for 9:00 on September 5 at Endauvour Hyundai North London. I was told it would take two to three hours when I arrived before 9 in the morning. After waiting for five and a half hours, they failed to call me as promised. I therefore make the decision to visit the dealer to see if the car navigation update  is complete. When I decided to return to them, I found my car in the Tesco shopping lot with one of the windows open. The manager told me that he had no idea and that he had called one of his employees to pick up the car from the parking lot. Tamid, who initially informed me that it would take two to three hours, enquired as to whether the vehicle required maintenance. I was taken aback when he asked me this question five and a half hours later. After that, I spoke with the manager, who informed me that it will be finished in forty-five minutes. eventually the vehicle is done.

I sadly have to agree with the negative comments and reviews about Endeavour Automotive. Avoid them at all costs for your peace of mind - especially Endeavour Letchworth.
I bought a car from Endeavour but quickly discovered it had a faulty, noisy engine (loud fan noise). They were quick to take my money, but I had a nightmare of an experience trying to get a refund. I even explored the option of an exchange, which proved extremely difficult. When they finally offered one, they demanded an additional £2.5k - even though the same vehicle was listed on their website for just £700 more. If negotiations had started at the listed price, I might have considered it, but that insult made me stop and rethink their values.

What worries me most about this dealer is their complete lack of response and customer service after purchase. They simply do not care about customers and are single-handedly damaging Volvo’s reputation.
I am still waiting for my refund, which they have agreed to, but they seem intent on dragging out the process as long as possible, delaying my ability to spend my money elsewhere.

ABSOLUTE JOKE OF A DEALERSHIP, AVOID AT ALL COSTS. Sold me 4yr old XC90 PHEV with less than 35k miles on the clock, made no mention at the time of the known ERAD issues which have affected about 1/3 of all Volvo XC90 PHEV vehicles pre-2020 models, vehicle has also had issues with rear seat belt sensor and that also causing urgent airbag light to pop up on dash, waiting 2 months for diagnostics, impossible to get service booked on time, and now been waiting 2 weeks for even an acknowledgement of the ERAD complaint forwarded to them by Volvo UK.

Lauren Campbell at Volvo West London made the experience easy - calling the day before the visit to explain the process and providing regular updates during the ‘while you wait’ service

Hard to imagine a worse dealership.
I'm trying to get some help with my 18 month old XC40. Called repeatedly and when the phone is finally answered I got transferred to a ring-out.
Spoke to someone else - at a call centre? - who said he'd transfer me to a "Handover Specialist" and I got disconnected.
Subsequently left 2 messages and no one has called me back.

I bought the car from Volvo in Norfolk, mainly because of a very bad experience with a test drive and awful sales person with NW London, my local dealer.

This is my 2nd Volvo and, much as I admire the brand, likely to be my last.

Sent a request about a car I spotted at Volvo Maidenhead online, no response back. I rang the dealership and was on hold for several minutes whilst they ‘located the car’. They then promised a call back once they had checked - no call back?!?

As a Motability customer, I attended the new Borehamwood Volvo facility, to check the XC40. I was dealt with by Anne at reception who was helpful, and ultimately by Adam, who was helpful, knowledgable and a true gentleman, with all answers I required and explained my options. He performed the test drive for me (I require adaptations, so could not test drive the vehicle).
Cannot recommend Adam highly enough. He was lovely. He's a real asset to Volvo and presented this gorgeous vehicle perfectly.

Extremely disappointed by my experience with Endeavour Volvo Cars North West London - particularly in how Service Advisor David Leighton handled an ongoing safety-related issue.

After a minor front-end bump in 2023, my vehicle underwent both a Volvo recall in 2024 and a Volvo service in 2025 at this dealership. During neither visit was the visible damage flagged, nor was I warned of any risk - despite Volvo’s own Service Promise and Health Check standards, which include checks for bodywork damage and leaks.

In 2025, the car suffered a coolant system failure due to progressive damage that should have been identified during prior inspections. I was presented with a £2,000 bill and no offer of goodwill, a courtesy vehicle, or even basic engagement with my concerns.

David Leighton refused to acknowledge any responsibility on behalf of the dealership, declined to respond meaningfully to the detailed points I raised, and ultimately left me with no option but to pay under protest just to get my car back on the road after two months of delays.

Volvo UK stated they could not intervene in dealer-level decisions - so this review is my only way to highlight what I believe to be a clear failure of care, customer service, and brand accountability.

I’m now submitting the full case to The Motor Ombudsman for formal dispute resolution.

I needed help while on the road and stopped here. The staff were incredibly courteous, very helpful, quick and efficient, going out of their way to assist me. I was very impressed by the service.

Visited the Sentinel showroom today ready to buy an XC60 or V60. Difficult to find customer parking and even more difficult to speak to any sales team members. Nobody on reception for about 5 minutes and when she did turn up, she absolutely stank of cigarettes, not pleasant. I was advised that I could go and look at the vehicles they were all open and had a vehicle number on them. No prices or any other details. I was most surprised by the complete lack of customer service and the nonchalant approach to potential new customers. This has totally put me off buying what is a really nice car as this would be the place I would have to return to for servicing etc.

There is no complaints procedure with Endeavour Automotive. You can only submit a complaint with the same branch (Ipswich) you purchased a vehicle from, of who we have had multiple issues with, and who are ignoring our emails. They even invented a fake complaints email address to try and get us to go away. Now are completely ignoring all messages. Disgusting. Whoever runs the customer service department needs to be fired. I will advise everyone I know looking to buy a new car to avoid Endeavour at all costs.

The worst experience ever, I ordered my Motability car at ardleigh Colchester Hyundai, the sales man that ordered the car has left, I called to ask about the delivery and the manager was rude uncooperative on the phone and unwilling to help, I called another local garage of the same company who could not be more helpful and much more willing to listen and help. The one in Colchester is ran by cowboys. I have been a Motability customer for 18 years and have never had an issue ordering and paying for my car but I decided to change to Hyundai which was the biggest regret of my life. Shame on you. No customer care, want your money then don’t care.

Awful business - avoid like the plague. I signed up to their service plan, only to get no service. Last year the service was left unfinished and our car was returned dirtier than when we left it. This year after over a month of the car going back and forward, the service once again isn't complete. This is only a high level summary of all the frustration, unkept promises, unreturned calls etc that we have experienced. Don't even buy a Volvo if you're going to have to deal with Endeavour!

Endeavour JAECOO Watford

I recently visited this dealership and was approached by a salesman who was friendly but clearly unprofessional and unprepared. He seemed lost and didn’t really know what was going on. I applied for finance and was told I’d get an update the same day — that never happened. No follow-up, no call.

The next day, we called and were given a poor excuse that the application didn’t go through because we "didn’t provide the house number," which we clearly had. Rather than calling to clarify, the salesman just disappeared again with no update or response.

Eventually, we had to contact the general sales manager ourselves, who informed us the application had been declined — which was surprising because we were approved elsewhere without issue.

We requested a refund on our deposit and were told the salesman would be in touch. Of course, he never contacted us. We had to chase them again, and only then were we asked for our bank details, which should’ve been requested from the beginning.

To top it all off, the manager said the refund would take 10 working days — for a simple bank transfer? That’s ridiculous. They were quick to take the money, but slow and careless when it comes to customer service and refunds.

Overall, this dealership is extremely disorganised, unprofessional, and not customer-focused. Save yourself the time and frustration — go elsewhere.

We had to urgently sell and buy a car, and Amar was just fantastic throughout the whole process—efficient, extremely polite, and genuinely kind. When we realized we had forgotten something in the car we sold, he went out of his way to help us access it. Truly exceptional service. Merci, Amar!

Very poor level of ‘service’. sending your car there, is like sending it into a black hole. No sense of urgency at all..No information, nor updates or feedback on what’s being done. When you do get your car back, it’s likely to have a load of new issues caused by their work! Truly awful, avoid.

brilliant service extra tha m you to lauren for your great hospitality while i waited for my service to be completed