Very disappointing experience with a luxury fragrance
I purchased a bottle of Ella K perfume and used it only once before taking it on holiday. During the trip, approximately 10% of the perfume leaked into my luggage and damaged my clothes and personal belongings.
I contacted Ella K and, in good faith, returned the bottle at my own expense so that they could investigate the issue. I also provided photographs showing the condition of the bottle, including the atomizer/neck area.
After their inspection, Ella K informed me that they could not identify a defect and therefore refused both a refund and a replacement. They offered to send the bottle back to me, but at my own expense once again. After having experienced the leakage myself, I no longer want a perfume bottle that I cannot trust not to leak again.
What disappointed me most was not only the product issue itself, but the way my claim was handled. I made every effort to resolve the matter in good faith, including paying for the return of the product for inspection, yet I was ultimately left without a refund or replacement and would even have had to pay again to have the product returned to me.
I expected a much more customer-focused solution from a luxury niche fragrance brand.
I am sharing my experience because I believe customers should be aware of it when considering purchasing from Ella K.