Economy Rent a Car Anmeldelser 

We booked a car in Charleston, SC with this company via Expedia. Firstly when we reached we had to call a number and no one picked up. When they picked up we were put on hold for ages. Subsequently we got connected to the location via their international call number. The woman was so rude and said she has no cars for pick up and that she didnot have a booking or a confirmation. Even though we had the same from Expedia. In the end we had no car as everything was sold out . NEVER HIRE A CAR FROM THIS PLACE

Having booked a car rental with Economy rent a car at SJO airport, and after a long transatlantic trip, we arrived at the car rental office after a short van ride from the airport. I was aware that insurance may be an additonal cost due to the we checked the vehicle exterior for damage and filmed it but as it was dark on arrival when we saw the interior this morning we saw just how dreadful the car seats were and the general interior condition which looks like it never been cleaned for many months. It is truly disgusting, and to add to that, we were forced us to have additional insurance, which, whilst I had a policy with AIG for excess and damage waiver, we were still charged an additional $37.99 per day. We were told this was for the liability waiver for damage or injury to persons, but this charge should have been $20.00 per day to cover liability if you collide with a person not a car. We should not have been charged the extra $17.00 a day, as we are insured and provided the policy and the certificate. I was told to sign this document, otherwise I could not take the car.

This is common practice with this company, and it is well documented that they add on huge additional costs. Despite me having a full policy and a printed copy of the full policy, as I travel globally and hire cars regularly and have never had this happen before. The condition of the car was appalling and you can see the disgusting condition of the interior. The vehicle had a steering wobble when driving at around 80 Kph, and the bonnet came open during the rental. And it took a considerable time to ensure the bonnet closed properly. The two rear tyres were under-inflated, and we added around 8 psi to each rear wheel. I would consider the vehicle to be very unsafe, but these faults became evident after we had set off for La Fortuna. We did stop to get the vehicle checked, and that was when we were told about the tyres and then the bonnet issue.

I did email the rental company about the interior condition, the first thing the next morning and sent pictures in. We had a response to say they would follow up, but I have heard nothing to date.

Stay away from this company. I challenged the representative about the insurance, and I am sure they gave me this dreadful car. I said I should go to another reputable company and was told, "Go ahead then"
They don't care and will rip you off

YOU HAVE BEEN WARNED

Nous sommes arrivés hier à Miami avec une réservation pour 9 jours chez exer rent à Car et après avoir trouvé le loueur, après avoir pris un monorail, un shuttle, ce dernier n’avait pas le véhicule commandé. Pire il ne voulais pas nous fournir de véhicule alors qu’on a bien été débité. Le support était fermé. J ai du prendre un uber pour aller à notre destination. J ai fait une réclamation de remboursement. J ai une autre réservation avec eux dans 10 jours, j espère ne pas avoir la même expérience. Pour le moment je recommande pas. Pas sérieux avec des enfants en bas âge. C est pas sur, trop incertain.

Bait and switch at its finest. Expedia posts a $150 for a 5 day rental charge. After a long day of travel arrived at Economy in Tampa. Agent says you can either agree to a $500 deposit or go with a .01 cent deal. I've been renting cars for years and never have I been snookered like this place did. Final charges equated to $335 more than double quoted fees. Very poor business practices.

Miami location Do not walk away run , location is a scam.
Booked on line $210. Location wanted to charge $625 would not except insurance decaration page from State Farm .
On a positive note , driver from economy , to pick up location , was professional and helpful.
Did give us a ride back to airport to get a rent a car from another company.
Do not be fooled by low price offers on Expedia

I’m searching for ways to review because they were so bad! And Priceline is bad too because they connected me with them even though it wasn’t a choice on their hot deal! Don’t use either!

Economy demanded that I have “loss of show” insurance. And if it wasn’t on my policy then I had to pay an extra $25 a day from them . I called my insurance agent, literally while I was standing there and she told me this company was feeding me a line of bullshit, and that that is not mandatory to rent a car . So I told that to the person at the car rental place and she said “ It’s MY COMPANYS requirement .” So basically , they intentionally screw you . Then I had booked a MIDSIZE vehicle . I was given a Toyota Corolla . I said this is a COMPACT CAR . She said , “ MY COMPANY considers this a midsize vehicle .” No concern at all for the customer . I will NEVER EVER rent a car from them again .

En almassora una gitana de cajera me tiró las monedas i tuve que cojer una a una cuando yo le di la mano para que me las diera

Des voleurs de première, la location au Costa rica pour 2 semaines était de 330 euros avec assurance obligatoire de 309 euros. Arrivée là-bas il vous vendent une assurance obligatoire encore à 340 euros qui ne sert à rien. Lors du retour il ne veulent pas rendre la caution. De retour en France ils nous débitent encore 280 euros sans aucun scrupule.

The worst company! They force you to pay over $500 in insurance, even if you have a credit card to cover the rental. Total scammers! Avoid this company at any cost.

Reserved a car at Vancouver airport, arrived and they said car was gone because I was late 15min., this is the usual BS they give, among other things such as overcharge, charge for things declined by customers, etc.. I think they overbooked and just lie every way they can. Stay away, there are many other good choices.

Charged me for damage waiver and insurance after I declined the coverages verbally. I provided a credit card and my personal insurance at signing in lieu of these coverages. They charged me anyway. Ripoff artists.

When I arrived to pick up the rental car I booked through Expedia.com, their Tucson, Az. office by the airport was closed before the business hours posted on their door. I called the phone number posted on the door and did reach someone.
After 10-15 mins of waiting for the person who answered to “check on” a few things, he then tells me they will be unable to provide me with a rental car. Period.
I was in an unfamiliar city after dark with my luggage with only a dance school open within a few miles of their office.
My credit card company got involved at my request but they got to keep $75 for some bs that was not anywhere in the contract via Expedia.
After reading a few reviews for Economy Rent a Car, it seems this is a fairly common occurrence with this company throughout the world.
Stay away from travel booking sites and definitely from Economy Rent a Car. 😡

This company should be out of business. I ended up with two issues.
(1) When I rented a vehicle on line the price was very acceptable. No indication of additional charges. However, when picking up the car, we were charged additional insurance for loss of use (????), and insurance of my insurance deductible (???). I provided the document from my insurer that our insurance covers all the costs and is applicable in Canada and US. Not accepted, pay or no vehicle. So they charged me for insurance of my deductible around $300 (US), and my deductible is $300 (Canadian). I was complaining that for those who are booking online, this additional insurance was not mentioned. They quoted one sentence from the middle of the paragraph explaining the use of shuttle (????) where additional insurance may be required.
2. I returned the vehicle a day earlier and was hoping to get reimbursed for the difference. Very rude customer representative said that they are not returning the money and I should talk to the manager. Since it was Saturday, I did call the manager on Monday and got a straight answer that they are not reimbursing customers for early return. Asking where is this information available I got the answer that that is corporate policy, period.
I strongly recommend to be careful by renting from this company. Who knows how many other, similar, policy issues you may experience with them. The only reason I decided to pay and took the car from them was that we arrived at midnight and looking for other companies would be difficult for us.

The rate that I paid online when I booked the car was a good price.... but when you pick up the car they charge you a mandatory $25 per day for some sort of additional insurance that is ONLY offered through them. It was a total scam, but I had to pay it or they would refuse to rent me the car. It's definitely worth it to spend more upfront through a different company.

Arrived on 11/25/24 around 5pm, agent said there was a late pick-up charge added. I said that we came directly from the airport. He replied “sorry nothing I can that’s above me”. I said I hadn’t paid for the car so I wouldn’t be charged. He then replied, “OK it looks like they unlocked it”. He asked if I wanted insurance; I replied No as I had my own insurance that would cover it. He replied with; “it’s only $25 a day, if you don’t take it and get in an accident, we’re going to charge your credit card $30,000”. We proceeded we me not taking the insurance.
When we got outside everything, I saw looked to be used cars. The agent rushed ahead to start the car and open the windows. When I got to the car there was a dirty smell, the seats were dirty/stained, the back window was full of pet hair. I said that we were not getting into the car. He replied; “what did you expect for $19 a day”. I replied “a clean car”. He replied “you called us we didn’t call you, look man I only work here”. Then he said “you can have the one behind it”. This car was in the exact same condition as the first.
At this point I made a call to Economy. The rep said that because he was in the international division, there was nothing he could do to help. This was very strange as this is the only number on the Economy web site for customer service. When I told the guy where I was, he said yes, “I know of this place, A-1 Car Rental, they are an associate of ours and we get complaints about them all the time, I don’t know why Economy keeps them”.
I then made a call to the number at the top of the rental contract, at the same time another man came out and ask me what the problem was, when I began to tell him, my call was answered. A man spoke, “what’s going on out there, you better stop making a scene and behave yourself”, baffled by his comment I replied “excuse me, how do you know what’s going on out here?”, he again stated that I better behave or he was going to kick my a**. I was stunned; at this point I asked the guy standing with us “who am I talking to?”, he asked why, I said “he just told me he was going to come out and kick my a** if I didn’t behave”, the man/agent replied “he shouldn’t have said that”. I then said to the man on the phone “screw you” and hung up.
The agent offered me to pick out another car. I found one but still not very clean, an odor in the car never went away but was much less noticeable with the windows down. At night no light came on when the doors were opened.
On day two I found a cockroach in the trunk; wasn’t horrible but I didn’t know where it came from. The next day I entered the car and found 4? cockroaches on the floor of the passenger’s side and 1? on the drives side. I wanted to take a picture but as soon as the doors opened or light shined on the them, they scattered. This occurred throughout the week (I continued to find them in the trunk as well). On the last day one came flying out of the A/C vent and landed on my chest.
If you’re wondering why I didn’t return the car; there was no way I was going to go through any interaction with the rental agent or wondering if I would be blamed for them. I did not have or keep food in the vehicle. Returned car on 12/7/24.

When I tried to make a small change to a reservation (change the return time by two hours) I was given the run around for three days. Basically I could not get my $200.00 back to my credit card. The company would give me a credit which I could use for another booking.
After this experience, I will never use this company again.

Please find below:

(1). I had selected a car from website rent per day was not more than NOK 380/
(2). We received the car with Alarm message "Windshield Washer Fluid Low" and hence filled at nearest petrol station after paying NOK149/
(3). We returned the car safely 10 Hours before the agreed time
(4). Without knowing the rate per day and without notice they withdrew from my Credit account NOK7,962.36/ on 6-Jan-2025
Date: 2024-12-24, RECEIPT #: 7258689, Voucher #: EC7DCEBB
Issued by:
Emmanko AG EconomyCarRentals
Company Identification nr: CHE-382.183.078
VAT nr MwSt: CHE-382.183.078

RRECEIPT
Car rental booking for Norway, Sandefjord
Rental Start: 24 December 2024, 12:00PM
Rental End: 28 December 2024, 6:00 PM
Rental days: 5

À éviter, à fuir !

En septembre/octobre 2024 nous avons voyagé à Montréal et avons réservé un véhicule type SUV. Cependant, le jour de la location : impossible de contacter le loueur pour avoir une navette, nous avons essayé tout les numéros sur Google mais rien n’y a fait. Heureusement que l’aéroport de Montréal a réussi à les contacter via un autre numéro qui n’étais même pas rattaché a la société car ils avaient déjà eu des problèmes avec cette compagnie.

Une fois au téléphone on m’annonce qu’aucun SUV n’est disponible et en nous rendant sur place on nous propose un véhicule 7 places, après négociation et après s’être presque fait insulter le patron nous dit d’attendre (1 heure au total et dehors) qu’une autre voiture arrive quand une précédente location sera rendue.

Nous nous sommes donc retrouvés avec une berline, mais également surprise à la caisse nous avons dû payer une assurance dont le coût s’est élevé au prix de la location alors que nous étions passé par un site de location et une voiture qui sent mauvais car jamais lavé entre deux clients, avec un problème au freinage et durant le séjour un voyant pression des pneus.

Je déconseille fortement cette société et leur manigance. J’ai également attendu pour poster cet avis de peur que la caution (prélevée au moment de récupérer le véhicule à été pré autorisé mais qui n’a pas voulu lever cette autorisation lors de la restitution) ne nous soit définitivement prélevée comme représailles ….

Worst rental company..Avoid!! I booked a car through Expedia at the Turks and Caicos location and paid for a full size car and when I arrived they gave me a small compact car and when I mentioned it the guy kept brushing it off. The car looked like someone’s personal car and was horrible. The radio was in Chinese so we couldn’t change the station, the car needed to be maintenanced, brakes were squeaking. And now I’m currently waiting to see if I will be reimbursed. Worst experience ever!!!